111 comments found.
Hello,
I’m having issues with my single posts displaying out of format, like in full-width. Kindly advice on what I need to do to get the single posts display correctly. See https://www.inmedlabs.co.ke/premier/2021/06/04/lorem-ipsum-dolor-est/
Thanks, Joel
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Having issues importing the demo content on two licenses. the first one eventually worked however had massive issues with the site. please help urgent
Hi there,
Thanks for writing in! We do see that your request was responded to so please continue the conversation with our support team and they will help you with any theme related issues you encounter.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I see this theme last updated 7 September 2021 its more than a year ago.
Will there be any new updates in the future and is it still suported?
Hi there,
Thanks for taking an interest! The theme will for sure be updated as soon as possible. We do have our team working on updating all our themes and it will for sure be supported.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Your theme was last updated on September 7, 2021. With the updates in WP and in woocommerce after September 2021 there may be some compatibility problem to check… Will there be updates in the near future? Any specific date?
Hello,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, you will be notified via email when the new update is online on ThemeForest.
Theme is compatible with block-based widgets feature added in WP 5.8 and if you need any assistance with the theme you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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its possible to set theme for hotel icons? i mean, can i select other icon lib.? thanks
Hello,
Could you please let us know for which section and add url of the demo page where these icons are showcased so we can give you more precise answer? Thank you.
Support
Edge Portfolio part of
Qode Interactive
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For the full web, im installing theme for hotel, so for example dont need some icons included.
Hi,
You can disable icon packages you don’t wish to use in Appearance > Customize > Qode Performance > Icon Packs (please see screenshot). Some sections like Accommodation Amenities have predefined SVG icons which you can select from a dropdown as shown in screenshot.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi. It´s possible to add custom header and footer with elementor pro or it may cause issues?, thanks
Hello,
Please note that even if the Headers and Footers are included in the Elementor Pro version, our theme is using the Free Elementor version and headers/footers on our demo site are created with our header/footer templates, so unfortunately, we didn’t test the Elementor Pro header and footer feature with our theme.
Support
Edge Portfolio part of
Qode Interactive
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That would be great, that Qode be fully compatible with EL. Pro. Thanks
Hi,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have a series of doubts about things to modify or implement in the theme. The first is if I can change the reservation mode so that instead of counting reservations by nights, it does so by days (a client needs it that way). The other issue is whether it is possible to add discounts for reservation days, for example: if you reserve 10 or more days you will get a 10% discount. And finally, is it possible to modify the cart to add more visibility to certain information, such as the extras hired?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Your theme was last updated on September 7, 2021. Will there be updates in the future?
Hi there,
Please note that our developers are constantly working on updates for all our themes. 
At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon.
Support
Edge Portfolio part of
Qode Interactive
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Good morning, I have two questions. The first is that I cannot access the support section, the second is that the accommodations are not linked to woocomerce or the search for one of them through the theme form. Also when I give one of them to book now, it does nothing and the cart appears empty
Hello,
If you perhaps haven’t received verification email when registering at our Help Center, please send us the email you’ve used for registration here and we will verify it manually.
The Kamperen booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. Please check if you’ve added prices for accommodation in General Settings on single accommodation pages (please see screenshot).
You can also contact our support through this email, include your purchase code in the email, and our support agents will gladly check this and assist you.
Support
Edge Portfolio part of
Qode Interactive
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Good morning, I need help with a small problem. I’m using the loco translate plugin to convert my website from English to Catalan. I have everything translated except the calendar part. I can’t find anywhere where I can translate it. Is there any way via fttp where I can find the calendar file and translate the theme of months and days of the week?
Hello,
Please try following instructions from this article – Translating the Booking Date Picker.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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how can we show location select in reservation search widget
Hello,
Unfortunately, adding new fields or adjusting functionality of the accommodation search widget cannot be achieved through theme options. If you want to organize the search widget or booking differently then you will need to edit our theme files.
Support
Edge Portfolio part of
Qode Interactive
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Hello, does this work for latest WP version 6.x.x and PHP 7.4, I wanna buy so please help me. Thanks
Hello,
Thank you for taking interest in our theme!
The theme should work correctly on latest version of WordPress as it has compatibility with block-based widgets (added in WordPress 5.8). It is also compatible with PHP 7.4.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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can we sync the bookings with OTAs. is there way. do you support ical
Hi there,
The Kamperen booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other than through our booking form.
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi, how does the demo turn out by deactivating the booking functions?
Hello,
Thank you for reaching us!
Unfortunately, booking form on single accommodation pages cannot be hidden through theme options. However this can be achieved with custom css and in that case single accommodation pages would look like in the screenshot.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Dear author, I can’t import the demo and I don’t know why (have read and followed all documentation instructions). I’d like to open a support ticket but can’t login (get a message of “not verified account” but I didn’t receive any email – even in spam). Could you please help me ? Best regards, Jessica.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you still need assistance and since you cannot login to our help center please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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That’s ok with XML file import ! Thank you for your help !
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
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Presale: I would like to use this template for scooter and scooter rental. I think that will work, but the crucial thing is whether a time (hour) can be specified in the booking module? A scooter can for example be rented twice a day, steps up to 3 or 4 times … So that time is really necessary.
Is this possible in this theme?
Hello,
Thank you for taking interest in or theme!
Unfortunately, booking form fields cannot be edited through theme options. To add new fields or adjust existing ones you would need to edit our theme files. You can perhaps check one of our themes in this link.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Which is the recommended plugin to create a multilingual website?
Thanks
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Good evening, is it possible to set the central logo in any kind of homepage?
Hi there,
Thanks for taking an interest!
We do have a divided Header Layout which can be seen here on our demo: https://kamperen.qodeinteractive.com/campground/ We hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello website url not work anymore.
Hi there,
There were some minor interruptions which has been resolved in the meantime so please try it out to access it once again. Thank you for patience.
Support
Edge Portfolio part of
Qode Interactive
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I’m using the kamperen-child theme, but the photos on the post page don’t show up in browsers other than firefox. (Chrome, edge) If you know how to deal with it, please let me know.
Hi there,
Thank you for reaching us!
It is a bit hard to tell from here, since we do not have enough information. So please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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