4641 comments found.
Hi, I’ve renewed my support and been waiting 2 weeks for a fix. I have a ticket open on ticksy.com. Thanks
Hi,
Let us check and will get back to you ASAP
Hi, it has now been 3 weeks since I’ve submitted a ticket via ticksy and no resolution.
Hi,
Due to your current ticket has expired, we think you cannot see our answer so we replied to you via email on August 16th. Please check it out
In addition, we are not able to login to your store, please re-create your staff account so we can check your request as soon as possible.
on the mobile version, selecting the first level of the mega menu just not do anything but replicates the whole menu
Hi, Could you kindly submit a ticket here: https://halosoft.ticksy.com/
You can provide some screenshots to describe the problem you are facing so we can easily help you?
Anyone else has issues with the swatch? It works only if all variants are out of stock. If one variant is in stock then the swatch does not work (i.e. when you click on the variant the name and image does not update etc.) both in v5.1 and v6.1
Thank you, let us check for this asap 
Thanks and please do let the community know if this is a bug and ETA on fixing it. thx
Yes, we will. No worries about that.
Hi, we tested on our demo theme but we didn’t see the issue as you reported. Could you please submit a ticket via https://halosoft.ticksy.com/ and provide a video recording of your testing? We are afraid that you got this issue because of missing step.
There is an error on the Spotlight Block” in the new version of the theme, where it shows the images on the Customizer but on actual published website on desktop it shows a white blank space. It works on mobile though.
Just a heads up
Thank you so much, let us check it asap
Hi, we tested on our demo theme but we cannot see the issue as you mentioned. It would be helpful if you can show a video for us. Please submit a ticket via https://halosoft.ticksy.com/ then our team will be happy to support you. Thank you.
Hi guys, how do i assign a different menu for each landing page, like in DEMO homepage 2 https://new-ella-demo.myshopify.com/pages/landing-2. i created a ticket but it is taking really long. do you guys have a link or video that explains this. Thanks for the help
Hi,
We have instruction in theme user guide here:https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/layout-06
i follow the steps and make sure the URL and HANDLE are the same but it is not working.also in the menu sections for the tabs i see you guys added links for the menu, how do i generate those menu links to add to the tabs menu section
Hi, please show us your ticket number, we cannot find you under this name: Williams1292 then our team will help you to check this issue and will show you which steps you are missing. Thank you.
Is there any way to make the search icon as a search box, like I want it to be like amazon search box.
We have some headers have this style. You can use them. If you choose a header which has search as an icon and want to change on that header, it can be custom work
Got it, However I saw that you have shown mobile bottom navigation bar (just like an app) in your demo page. I tried finding the settings to enable it but failed. Could you please guide me?
You can refer the same instruction of Halo theme: https://halosoft.gitbook.io/halo-docs/sections/others/toolbar-mobile
Thanks for the link, but the main problem is how to add icons? There is a text box for that purpose. Do I need to enter codes or what?
You can add icon code right in the text box. Please find the icon on fontawesome or other tools and get the code then paste it in the box
Ok. Please respond to the ticket #3099152. This one serious thing is stopping us from going live. We need to hide/remove cart button from home page and catalog page, basically wherever the product grid is we cannot have cart button. Customer only visits the product page and then the add to cart and buy.
Hi, we are able to access your store. Our team is replying to you. We will keep you updated asap.
Thank you so much team. Today I woke and found the cart button is removed.
....
how can satup the layout Game – Home 16?
Here is your instruction
Just need to download preset data of home 16 and apply it into theme source at the index.json file
We have full video
- I have copied and downloaded the new update but I lost all the changes in the theme I have done! - how can I keep my changes with the new update?
Here is instruction for you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
Just a quick question before purchase. Does this theme come with product schema markup for SEO? Or is additional documentation available on how/where to add product schema into product pages? I see mention of SEO in the theme sales pages, but nothing in the documentation about what SEO is added into the theme.
Hi, our theme supports product schema for Product https://prnt.sc/DZIM8VDGG8zH
Hi devs, a question about functionality: is it possible to have different subdomains for different coutries like shein? So us.shein.com is a united states version of the store (with language, banners, layout etc… different)?
Hi, with Shopify ecommerce, we think it is possible because there are some our customer who are using different subdomains for different countries. You can contact Shopify to get more request about sub-domains.
Hi, I have submitted a ticket 2 days ago under the number #3099999. It is urgent please
Hi,
We are really sorry for your waiting
We replied to you already. Please you check it out
Thank you
when click on product page there are some error popup for millisecond kindly help us.
Hi,
Could you kindly submit a ticket here: https://halosoft.ticksy.com/
You can provide screenshot to describe the problem you are facing so we can easily help you?
Hi, Could you please submit a ticket here: https://halosoft.ticksy.com/ and provide an image to describe your issue?
I like everything of this theme but the speed… clicking navigation menu is super slow
Could you please submit a ticket here: https://halosoft.ticksy.com/ and provide a video recording to describe your issue?
this is not a bug or something, just speed, your demo sites are slow as well
Ihave sent ticket 3 days ago no answer!!
Hi,
We would like to apologize for your waiting
We will check and get back to you today
Thank you
Hello! Can you please respond to my ticket asap? I messaged you 26.7. and then again few days ago and you never responded. Thank you!
Hello Anaflisar,
We replied your request via email. Could you kindly check it out?
Thank you
Hi
I haven’t received any updates regarding my issue TICKET #3091570 
Could you please help us check? We replied to you. Thank you so much
I’m still waiting
Please give us time to check with the app you are using
Hi guys ! I still don’t have a solution. I don’t understand why you still don’t understand what the app programmer says and what I have explained to you.
We absolutely understand what the app said and what you have explained. We added the instruction code from app into your site. Let us check it back to figure out the reason why it doesn’t work. Please bear in mind that we are not the App provider, we cannot the app’s code. We only use the code from App provider sent.
Hello, I have sent an email to support@halothemes.com to ask about the template of Fashion 3, but I have not received a reply now, could you please help to check it? Thank you! Looking forward to your reply.
Hi, thank you for getting back to us after a long time.
Could you please submit a ticket here: https://halosoft.ticksy.com/
Currently, we no longer support customers who purchased themes on Envato via email. Our direction for this expansion is to improve support service. As a result we decided to use a 3rd party App (Ticksy App) for this conversion. Only customers who have purchased our theme on Themeforest must submit tickets to receive support information via Halo.ticksy.
Hi, i can’t submit a ticket now, it say my support has expired
Hi Jdxsylva,
Let us help you check. If it is from theme problem please don’t worry we will fix and support you but if it is for changes, please help us to extend support time. Thank you and will update you asap
For me also the text for: prices, add to cart, ask an expert, people are viewing, products sold… and more are NOT showing/displaying. As I see other buyers had the same issue. Please did you find the problem and it will come in an update ? Thanks and great theme!
Hi, could you please submit a ticket here https://halosoft.ticksy.com/ or email us via support@halothemes.com with some screenshots to describe the issue you are facing? Could you please see our changelog here: https://prnt.sc/5XSQznvNyS5w. There are some issues have been fixed already: https://halosoft.gitbook.io/ella-documentation/changelog. Thank you.
hello, my file path to each product has the word products in the url like website.com/products/product1….how can I change the products to another word or even just product?
Hi, we understand your request, however, it is impossible to help you make change to another word like you want because it is default of Shopify, we cannot help you handle this. We are sorry.
Hello I want to use the main theme LTR and when i change the language it doesnt support RTL inb the same theme?
Hi, could you please submit a ticket here: https://halosoft.ticksy.com/ and provide us some screenshots to describe the issue you are facing?
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