75 comments found.
Hi,
I made a payment in order to purchase a template, but unfortunately it seems that there is no file to download.
This is the template I bought and the payment went through:
https://themeforest.net/item/doxwell-physical-therapy-wordpress-theme/21184020Please let me know what can I do to download it.
Thank you.
Hi, please contact ThemeForest (Envato) support directly, as they handle all payment and download issues.
I’m using 1.8 version but I don’t see any update button in theme link. This site was create by another user so I don’t know how to update. Other question is this: is there a way for migrate to a new editor without loose current layout and content? thanks
Hi, If you could send us a support ticket, our team will be more than happy to help. Thanks
Site was created by another developer. Is licensed but not with my theme forest account. I don’t know who was the developer. What can I do? Is these a way for translate using WPML?
Please can you reply me? I need a way for fix this issue… thanks!!
Hi, you can contact your developer or hire us for custom support. Thanks.
Your editor doesn’t works with WPML why? WPML is the best service for WP translations…. and what do you suggest me to use?
Hi, If you could send us a support ticket, our team will be more than happy to help. Thanks
How do you migrate from the 2.3 version with King Composer to the new 2.4 version with elementor? Or are you saying it’s a complete rebuild…?
Hi, you need to back up your old site content and remove your old site and install new theme. Thanks.
Live Preview of theme not working – 404
Inner pages like about us, contact us or any other page except homepage are not working.
http://wp2.commonsupport.com/newwp/doxwell/contact-us/ http://wp2.commonsupport.com/newwp/doxwell/about-us/Hi, we will update within short time. Thanks.
The theme is dependent on King Composer Plugin which is itself broken from past few months. I would have rate 5 stars but now I think it don’t deserve.
King Composer Plugin shows message on saving anything on any of the page.
“Your content has been saved, but there seems to be an error occurs. Please check all of your code and make sure there are no errors.”
Totally disappointed.
Can you pl. help, or else I lost my money on this theme.
No answer????
Hi, we have full update with elementor page builder so you will get update within 2 days. Thanks.
Is it possible to swap out the slider on the mainpage for a background video?
Hi, its possible but its not available in this, we will update with in short time. Thanks.
Why are breadcrumbs, not correctly working? This is so basic for any WooCommerce theme… If I go to Product Category Page, it just shows “Home > Category Name” it must be “Home > Shop > Category Name”
Without this, there is no meaning of breadcrumbs. Please help.
Hi, please send us a support ticket. Our team will help you. Thanks.
why can’t I make changes to the themes and change information and the logo and everything ??
???????
Hi, please send us a support ticket. Our team will help you. Thanks.
Good morning
With each update, changes are lost. Last time you fixed several things for me, but they have been lost again when updating and there is no way to fix it.
Mostly we can’t get the main menu, we want all the links to be clickable, but the main menu items are locked and can’t be clicked on.
Every time you update, do we have to pay you again for support?
This does not happen with other themes that can be updated without problems and without failures.
I hope you can help me to solve it.
Thanks
Hi, please send your old support ticket link. Thanks.
Hi, please check your ticket. Thanks.
ok, thank you!
How am I able to change Theme color?
Hi, please send us a support ticket. Our team will help you. Thanks.
Hello, I can’t access the Theme Options. No matter where I click on the left menu Panel (Header settings, Footer settings etc) nothing happens. I know our item support has expired, but I was hoping I could get an answer since this should normally work without extra help. I deactivated all the plugins except Theme Support and the theme options were still not functioning. Please help! Thank you.
Hi, please send us a support ticket. Our team will help you. Thanks.
Hello, I wanted to ask you if, once the demo of the pages has been imported, it is possible to change the colors from the default shades of blue. We are evaluating this theme for a project, but we need to work on shades of green. Thanks
Hi, yes it’s possible. Thanks.
Thanks for the kind feedback
Hi, I tried to open a ticket on your support but the link is not working!!! under my navigation I’m not able to click the parent menu (only drop menu works), please advise. Thanks
I can’t edit the theme, I need help, but I can’t renew the support just because I can’t edit the theme …. I am waiting for help !!
Please select “any item” tab and send the ticket.
Hi I am having similar problem as some other askers, I have updated the ‘book appointment’ button in settings but it does not update. How can I edit this?
Please send us a support ticket. Our team will help you.
Hi, I’m trying to import the demo content and I’m getting errors for every file saying failed to important. How do I fix this?
nevermind works fine sorry
Hi,
We believe that Doxwell included “Theme Support Doxwell” plugin however the updated theme does not included the updated plugin. The outdated plugin might have an error which affected “theme option” on the Wordpress backend.
We also believe that Doxwell uses Jquery Tipsy citing to this code under “option.min.js” which is not working anymore.
var is_ie = $.browser.msie;
var ie_version = 0;
if(is_ie)
{
ie_version = $.browser.version;
ie_version = parseFloat(ie_version);
}
Please help us fix Doxwell theme option.
Please send us a support ticket. Our team will help you.
Theme options menu has stopped working after update to 5.6. Please advise.
Please download latest version and upload it.
That’s exactly what has caused the issue. I updated to version 1.8 and that’s when this issue began and all my colors were changed back to default.
Please send us a support ticket. Our team will help you.
I no longer have support with you so unable to submit a ticket. Is there another way to submit this issue?
Yes, select “HTML items” tab and send the ticekt.
