81 comments found.
Hi, I bought the theme but I have a problem with the version of Slider Revolution. The installed version is 6.6.7 and the Minimum required version is 6.6.8. Could you update the version for correctly run? I opened a ticket but I didn’t have answer. Thank you
Hello,
Yes, We received your support ticket and our team already replied for it. Please check it and reply in support ticket if any query.
Thanks, Mark
Thank you, now everything is work correct.
Glad to hear it helps 
The installation does not work… If you try to install this WordPress theme, it will be stuck on a message where the required plugin “Slider Revolution” needs to be updated before activating it. The update just does not work!!! Why you can’t answer about his to everybody so it would be easier to fix it? I also texted to you on support but I didnt received any message!
Hello,
Sorry for the inconvenience. We received your support ticket and our team already replied for it. Also we will update our theme with this plugin update in the next 1,2 days.
Thanks, Mark
Ok, thank you for solving the problem
Hello,
1- Is there slug change setting for SERVICES and PORTFOLIOS on theme options?
2- Is the theme full comp. with RTL for Elementor?
3- Is the heme full comp. with WPML and Polylang?
4- Is the heme full comp. with Rank Math?
5- Is the heme full comp. with WP Rocket?
Hello,
Thanks for taking interest in our theme. 1) Yes, We already provide the option for changing url slug for SERVICES and PORTFOLIOS post type in our theme so you can easily change it from our theme options. 2) Yes, Our theme is compatible with RTL. If you get any issues then we are ready to help you on this. 3) Yes, Our theme is compatible with WPML and Polylang both plugins. 4) Yes, Our theme is compatible with Rank Math & yoast seo. 5) Yes, You can use any performance optimization plugin on your site with our theme.
Thanks, Mark
After install wp-admin/admin.php?page=themetechmount-theme-options not loading… and all is crashed
Hello,
Sorry for the inconvenience, just follow the steps as described in the doc link below so this will solve your issue. http://www.themetechmount.in/wordpress/nutrico/documentation/faq.html#faq-12
Thanks, Mark
Thanks, but URLs are ok. When i open theme options page, browser give me an error: Out of Memory and blank window
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ so our team members will help you on this asap.
Thanks, Mark
Hello,
I paid for extra support on Friday the 14th of April 2023 and opened a ticket on your support system. I have been waiting for over a week and am yet to get a response from you.
I need my support issue resolved quickly.
Thanks.
Sorry for the inconvenience. Can you please send us your ticket details so we can check and solve it as soon as possible.
I used your support system (Preyantechsys.com via the link provided on Themeforest) to open a ticket on the 14th of April but did not receive ticket details.
I also opened another ticket earlier today (23rd April 2023) just before contacting you on here. Again, I did not receive ticket details
Your support site does not seem to be working and is also being flagged as a malicious site.
Please advise.
Hello,
Sorry but I have checked our support site and there are no pending tickets. We are not sure why you didn’t get a response so if you have a ticket number then send us your support ticket number. Otherwise send us your query directly on our email support@themetechmount.com so we will reply to you via email directly.
Thanks, Mark
Thanks. I have just sent you an email.
Yes, We got it and replied to you with solutions.
I am not able to locate the appointment button, which is in the upper right corner, after the menu, and next to the search
Hello,
Just go to Admin > Nutrico Options > Header Settings and you can see the option for the appointment button in Header Text Area Options .
Thanks, Mark
Friend, I looked in Header Settings and didn’t find it, I looked again after you said it and I also didn’t find any appointment button, or anything related to it.
Can you please contact us via our official support system at https://support.preyantechnosys.com/ and create new ticket so our team will help you on this asap.
From suffering so much, I went back and removed the content ” $return = ”’’; from line 5578 of the inc/tools.php file. And it solved my problem.
Glad to hear you found a solution for it.
U should keep up the plugins up-to-date. I have troubles with updating the revolution slider. I cant update it trough my wp site
Hello,
Sorry for the inconvenience. Yes, Sure we will update our theme for the latest plugin tomorrow. If you need urgent help then please contact us via our official support system at https://support.preyantechnosys.com/ and create a new ticket so our team will help you on this asap.
Thanks, Mark
What font is used for the logo?
There are two options. If your logo type is text then you can see an option for changing font style for logo text. If your logo type is image then you do not need to set font style settings for the logo.
PreSale :- Revolution Slider and elements working or not properly as I have gone through comments, mostly your one click demo installation problem.
Product is launched 4 year back still these basic things are not working?
Please confirm everything is working properly or not whatever on website.
Hello,
Thanks for taking interest in our theme. Our theme works perfectly and has no bugs like this. Some users get issues with installing plugin and demo data due to their server’s poor PHP configuration. When the theme doesn’t meet that requirement then this type error occurs. But this is not a theme bug or error. We already described it in our theme Documentation So just set it and all works perfectly.
Thanks, Mark
Doesn’t work, theme installation hangs on Revolution Slider update, I spent hours trying to solve it.
Sorry for the inconvenience. Please contact us via our official support system at https://support.preyantechnosys.com/ and create new ticket so our team will help you on this asap.
Hi can you please help me, where I can translate “read more” in the “service” boxes? Cannot find it in the pot file and plugin. Thx!!
Hello,
This button text is from Nutrico Options. So just go to Admin > Nutrico Options > Services Settings and change “read more” button text there.
Thanks, Mark
Aha!! Thx!!
Glad to hear it helps
hi, I left a ticket about data import but have not received any answer. your ticket system did not give me any ticket ID either. Ticket was generated via email ID captainandy14@hotmail.com
Hello,
Sorry for inconvenience. Yes, We received your support ticket and our team already replied for it. Please check it and reply in support ticket if any query.
Thanks,
I am not able to because I was not given a ticket number
Sorry for the inconvenience. Please contact us via our official support system at https://support.preyantechnosys.com/ and create new ticket. We are ready to help you.
Hello, pre-purchase questions: 1) I prefer elementor over wp-bakery , I read somewhere there is an issue with elementor on this theme? is it working properly?
2) I like the home-5 look , are the images included in the theme as its an expensive theme, I am hope it is.
3) The appointment CTA doesnt go anywhere? Is the theme not using any appointment plugin?
Hello,
Thanks for taking interest in our theme. 1) Yes, Our theme works perfectly with both page builders so you can use any preferred page builder. 2) Yes, Home5 page images included with demo data. Only portfolio images do not come. We set some free images for the portfolio with demo data. 3)No appointment booking plugin is not included in the theme package. You need to purchase it separately. But we also added support for a free and premium booking plugin called Booking calendar, Appointment Booking System. So you have the option to use which plugin. You can try the free plugin first and then decide yourself.
Here are the plugins that our theme supports: Free plugin: https://wordpress.org/plugins/easy-appointments/ Paid plugin: https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
Thanks, Mark
The installation does not work… If you try to install this WordPress theme, it will be stuck on a message where the required plugin “Slider Revolution” needs to be updated before activating it. The update just does not work!!!
Clicking to update, shows logs that the plugin is updated, but going back to the plugins page, the Slider Revolution is still on the older version. With a ticket to the support, the support asked for my admin credentials. They fixed the issue but didn’t tell me how.
Now, I needed to reinstall the theme (to clean up the old test data), and again, I’m facing the same issue. This is so frustrating! Specially to a very expensive premium theme like this one…
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with admin login details in support ticket so our team will help you on this asap.
Thanks, Mark
Thank you for your support. Do you have an estimation when will you update the Download Package with the correct Slider Revolution plugin? Currently, the download package theme is broken here.
Thanks.
We will update our theme in next week.
Hello, pre-buy question: can I use my custom font for this theme? Not a google font?
Hello,
Thanks for taking interest in our theme. There is no direct option available to add it but you can add it via child theme on your site. We are giving all google fonts but for custom fonts you need a child theme on your site. But I will assure that we will help you to add your custom font on your site.
Thanks, Mark
Unfortunately the Elementor version of all design available in theme admin area are just there to attract new buyers. If you import the Elementor pages they look broken from page elements format till images.
There is a lot of work that must be done before you can use the Elementor version.
So don’t buy it if you wanted for Elementor version. WP Bakery version is ok.
Hello,
Sorry for the inconvenience. We are not sure what issue you get on your site with Elementor builder in your website. Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your issue details. So if you send us your issue details in the support ticket it also helps us to improve our theme. So please contact us via our support site.
Thanks, Mark
Ticket created and sent
Hello,
Yes, We received your support ticket and our team already replied for it. Please check it and reply in support ticket if any query.
Thanks, Mark
Hello,
I bought the theme a few days ago and since then I’ve been trying to set it up but nothing… several bugs, especially at the Nutrico Option level, the page display is weird and I can’t manage to do anything since there is a scroll that does not stop every time I consult the page, I can’t even change the logo yet I consulted the documentation several times.
Any help please ?
i could give you my login to see how bad my situation is.
Many Thanks
Hello,
Sorry for the inconvenience. Just follow the steps as described in the doc link below. http://www.themetechmount.in/wordpress/nutrico/documentation/faq.html#faq-11If still you have an issue then please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this asap.
Thanks, Mark
Hello,
Many thanks it works fine now 
Glad to hear it helps
Hi! Just wanted to ask if you will update the plugin soon to include the new WPBackery versions. There is a huge problem with “media translations” when you apply Polylang to WPBackery and, although I know Polylang is not part of this theme, WPBackery is and it would solve any issue. Anyway, apart from that I must say we have been using this theme for a few years now and it works like a charm! It’s fresh and looks really nice, our customers love it. Thank you very much for all the work you have done!
Hello,
Yes, Sure we will update our theme with the latest WPBakery page builder asap. Also if you like our theme and service then we recommend you to rate our theme and add your comments so it will help buyers decide about the theme quality. Here are
Thanks, Mark
I want to change the header of my chosen template, but when I change it to header 3 and save I get an error message: Error please try again, please help me with this error generated by the template
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this.
Thanks, Mark
Hello,
When I want to import the demo (overlay elementor builder), all the demos appear correctly except the demo I want (sample home page 2)
How to remedy this problem because it is really the one I need.
Thanks
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with wp-admin details in support ticket so our team will help you on this as soon as possible.
Thanks, Mark
Hello,
I tried to contact you via the support but when we type our text nothing appears, so I sent you everything to the email address: support@themetechmount.com
My email was sent on 16/04/2022 with all the accesses.
I need this problem to be solved so I can start working on it please.
Thank you
Hello,
Sorry for the delayed response. We solve your site issue. Please check your site now. And reply in support ticket if any query
Thanks, Mark
Hello,
Thank you for processing my request. From now on the page is functional.
Thanks to your team.
Glad to hear it helps
Hi guys doses theme have mega menu ?
Hello,
Yes, Our theme supports max mega menu plugin so you can easily set mega menu on your site with our theme. Also we are ready to help you on this feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Thx Mark
Glad to hear it helps
