Dear friend,

Thank you for your question

We regret this feature is currently not available in the Halo theme.

This is a wonderful opinion. We will send it to our product team and consider this feature.

Hello friend,

Thank you for your attention to our theme.

1/ After purchasing our theme, you can follow the instruction in Halo Online Documentation https://halosoft.gitbook.io/halo-docs/installation/install-theme to import preset data from the Home page layout 1 into your store: https://prnt.sc/pQKQ1Zl5mEDm

Important: With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up. The demo in documentation will help you easily manage when you created menus, categories, uploaded images.. for your site.

- For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data

- Regarding theme demo data, the banners as well as demo products are not included in the theme package as they are under copyright and are just for demo showcases.

Good news: currently, we offer free Basic installation service for Halo. We will install this theme like our theme demo with demo theme banners + dummy texts (if you want) as you have seen on our theme demo. But after that, you must replace them by your banners as you are not allowed to use them.

2/ Our theme comes with single domain use and one time paid but it will come with lifetime product update. Each time we release the new update for this theme, you will receive a notification from Themeforest.

- For the first purchase, 06 months support is included in the theme package. After 06 months, if you want to get our assist, you can purchase Extend support to 06 months at https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

3/ If you are good at code, you have full access to modify our theme source code like you want. All you need to make sure is please don’t cause theme conflict, and if you cause theme conflict, you may will need to fix by yourself or pay for fixing service with bugs which are not caused by theme itself.

Also, you are only allowed to customize our theme for your online store to whatever you want, but we don’t allow clients who will customize our theme to look different and sell theme on market place for commercial purpose.

4/ If you love our Halo theme, you can purchase it via this link: https://1.envato.market/5bq3En.

- If you need our assistance, could you please Submit a ticket at https://halosoft.ticksy.com/ and choose the theme name you are using on your site. Then enter the purchase code to verify the theme license. https://prnt.sc/X-w-lFIQrNNe

Hope this makes sense to you!

If you have any request about theme, please feel free to let us know

Have a nice day!

yes!

Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.

You can submit a ticket at support system here: https://halosoft.ticksy.com/ and choose category https://prnt.sc/rE7eXVg7ea9s. Don’t worry if your support time has expired

We will help you check this, if this is not our theme problem and in the future you have any further requests and need to get our assistance.

You renew the support time at this link for your reference: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

We look forward to receive your ticket

Hi Friend,

To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance?

We are looking forward to receiving your ticket soon.

Thank you so much.

Dear Friend,

fYou can follow this instruction to set up the mega menu: https://halosoft.gitbook.io/halo-docs/header/header-for-desktop/dropdown-advanced-mega-menu

If you have any difficulty or need help, you can open a ticket here: https://halosoft.ticksy.com/

We are happy to help you

Hi Friend,

For the 3 level submenu you mean it is the third level of category?

If yes, you can create and show it normally. Shopify allows 3 levels of category

Hi Friend,

To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.

We are looking forward to receiving your ticket soon

Hi, your ticket came at our National Day. We are sorry for the inconvenience and the late response. Your ticket has been replied. Please help us check it out.

Our team will try to reply you soon, we are sorry for late response because we are out of office for our Independence Day holiday

Hi, our team is checking on your site. We will keep you updated soon via your ticket.

Hello, have an update for my issue?

Hi, we have replied to you via your ticket: https://halosoft.ticksy.com//ticket/3109939/. Please check it out.

Hi Williams1292,

Thank you for loving our themes

Ella and Halo have 2 different design trends. With Ella source, if we have to cover all design of Halo, it will be heavy. Design in Halo is a must have which modern websites needed while Ella tends to medium and easy to use. We hope you can review more in theme design and choose the one you like best

Hi,

Yes, the negative review has been removed from Envato Team. Please bear in mind that only the Envato team has permission to remove negative review which don’t tell the truth about our customer service.

The ticket has been closed as you requirement but we still support you if you need any helps from us.

” Disregard customer request is not our business way”

===================================================

Moreover, we will explain here for other customers who are our loyal customer can view this comment and understand that the main problem is not come from us. As we have explained to you about the reason we cannot provide collaborate account as it is not a good choice for us to work with our customers.

There are 3 options we provided for most of customer who are working with us:

1/ Shopify partner account with “Themes” permission.

2/ Staff account.

3/ Store Admin login info. (Email and password).

If you cannot provide 1 of 3 options, we have no way to support you best. Also, we have no idea why you cannot grant “Themes” permission or Staff account as it is very easy way to provide because all our customer can do that easily when they contact us.

====================================================

We make sure that we understand your request. There is no language barrier here because we support a thousand customers all over the world and we still can understand each other well.

Thank you.

Hi, This home can be released next week. Our team will try our best !

Thank you, It is very soon, it can be on this Monday

Hi Nasan,

Only Header 08 is compatible with “All Categories”. If you want to show “All Categories” for other ones, could you please submit a ticket here https://halosoft.ticksy.com/, our team will estimate this work as a customization work.

that not what i meant, can you add a section to mobile and it not be visible on desktop

Could you please submit a ticket here https://halosoft.ticksy.com/ and provide the staff account for us and more details about the section you want to add. We will check and will help you.

Hi William,

Thank you for clarifying us.

We will help you to add separate section on Mobile as per your request, however, we would like to know more detail your idea, could you please submit a ticket here https://halosoft.ticksy.com/ and choose category: Pre-Purchase question.

Our team will be happy to answer you.

Could you please follow this instructions: https://prnt.sc/aDGAtXDFuNIh => https://prnt.sc/eIs0R9YB9PeG. For further requests, could you please submit a ticket here https://halosoft.ticksy.com/ and provide the staff account for us. Thank you so much.

Can you help us to submit a ticket and create for us a staff account to login and check your store?

Hi,

The difference between 2 themes is Design. These both 2 themes come with different design. With Halo, we focus more in large stores, maximalizm, morden design, wide layout..

Hi beretiklodi1,

We are sorry for missing your comment. Could you please let us know your ticket number or your email address?

We check but cannot find it.