4641 comments found.
Hi there – how do I get premium (paid for) support? I have customisations that are needed and your Ticksy support site is not responding. These are not free support requests, I am willing to pay to have these done. Is there a different support forum for these? Thanks
Hi,
We have replied to you via ticket #3113797. Please check it.
Thank you.
Hi,
How do i add a dynamic source to the product custom information block ? I created a metafield for products estimated delivery date but there is no way to make it show up there..
I guess this is because i use the wrong namespace and key to create the metafields ?
Any help would be appreciated.
Could you please refer our instruction here: https://halosoft.gitbook.io/ella-documentation/basic-configuration/online-store-2.0/dynamic-source
Guys ! Are are you taking too long to response the tickets? I sent this ticket 4 days ago #3114731
Could you please help us to wait for our feedback on next monday? This time is our Independence Day holiday and team will be back to work on Monday
Please guide that why h1 tags are more than one time on every page
These tags are on every page
h1 tag is on mobile-popup
Could you please help us to wait for our feedback on next monday? This time is our Independence Day holiday and team will be back to work on Monday. Could you please join our community here to discuss easier: https://www.facebook.com/groups/5012450098831850
Hi,
In regards to the ticket you created for us, we have replied to you but we haven’t heard anything from you for the account permission to check your site. Here is your ticket number: https://halosoft.ticksy.com/ticket/3113615/
hello support
the apps got conflict issue with currency switcher app. error as below:
https://bit.ly/3RexlG4according the currency switcher app engineer claiming its the theme coding issue.
could you please help. as our currency switcher is not working.
thank you
Hi inferno0,
If you are using a currency app, do you disable the currency function of theme yet?
Just need to disable our currency function in theme editor at Theme Settings -> Multiple Currencies not to run our code to run your app code
Hi HaloThemes Team Good Evening, We would like to buy Couple of ella Theme Licenses for our upcoming projects but why GTmetrix and Google Lighthouse showing Poor Page Performance ??
https://snipboard.io/Oaj90K.jpg https://snipboard.io/qxQtTc.jpg https://snipboard.io/mMtj54.jpgWe tried on all demos and products pages kinda similar for all of them
Hi diamondironhive,
Thank you so much for your attention to Ella and consider it for your projects, let our dev team looks into this asap to see if there is problems for this. Thank you so much
Hi any updates from Dev Team ??
So sorry to keep you waiting, this time is our Independence Day holiday and team will be back to work on Monday. And to research more for this, we need to check and take time to update.
Sure Please Take Your Time And Happy Independence Day
Hi Did you get any update from Dev Team ???
Which is the right liquid file to install the star rating on product and on category page? Not the widget, i want to install manual the yotpo review under the product title and on category page. Thanks
Hi oligo,
Could you please help us to contact Yotpo review support team to help you add their code into theme to show their app at the position you want on a theme
Yotpo support team they try to add their code to your theme but they didn’t find the right liquid file for the product page and for the category page. They told me that I must contact you for this information so they can identify on which liquid file they can paste their code.
Hi Oligo,
Which product page layout and category page layout you are using? We will point you the file of these pages and you can send to them to help you add code
Default for the product page and for the collection page.
Can you please reply?
Still waiting for your reply regarding the right liquid file. Also, there is a second issue that I mentioned in a previous comment is that not display star reviews. Attached please find a photo with version 5.0.9 https://snipboard.io/p9laFf.jpg where stars appear on the review and a second photo with version 6.2.1 https://snipboard.io/p9laFf.jpg the star review does not display correctly. This is not a review app issue that you mention in my comment.
Default for the product page and for the collection page.
=> Here is the file of pages, please send it to app team to help you add code to show: product.json for product page and collection.json for collection page.
Also, there is a second issue that I mentioned in a previous comment is that not display star reviews. Attached please find a photo with version 5.0.9 https://snipboard.io/p9laFf.jpg where stars appear on the review and a second photo with version 6.2.1 https://snipboard.io/p9laFf.jpg the star review does not display correctly. This is not a review app issue that you mention in my comment.
=> No, it doesn’t relate to theme problem. We built Ella 6 from scratch and all theme code has been changed, not sure why you cannot show review app well, we are using shopify review on our demo you can test.
Ella has multiple product pages, if you are using this app, you may need to add code of app for the product page you are using. Please tell with app team about this.
Hi team, unfortunately, after so many days, Yotpo support can’t fix the problem with star reviews. They said that there is a CSS setting on your backend that hides the star rating. Also, I installed the Fera reviews app to see if the problem persists and the stars ratings are not visible neither in this application. Could you please help?
Can you please reply?
Hi, we ensure that this is not the theme issue and we have no idea why the app said that they cannot fix this problem.
We confirm that we have a “Product Review” option in setting https://prnt.sc/zBGDRYBNYfwm. Did you turn it on?
In regards to App review: when you use an app, there is an own app’s code that needed to install into our theme. Please contact app provider to ask them add code for you.
Hi, review stars do not display.
Review function is from a review app so could you please help us contact the app you are using to help for this or if you have not installed any app for your site yet, please install it to show review function
how to disable sale badge in product image?
New-ella-3.0.0 i use this theme.
Sale label is showing automatically when your products are on sale. If you want to disable it all or only one place, please help us extend support time and submit a ticket to https://halosoft.ticksy.com/, our support team will help you change it
Hi, where can i find the “Home 20” Furniture Homepage template? Thanks
You can follow this instruction to apply home 20 for your store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
https://prnt.sc/YeyF2QpvEC1wHello, I bought the Ella theme. I don’t know how to update. can you do it for me?
You can follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
If you have any difficulty when following our instruction, please submit a ticket so our support team can help you: https://halosoft.ticksy.com/
Hi, I can not find the index.json file in edit code, what I can do?
Hi, could you please go to Edit code => Search index.json, here is the result: https://prnt.sc/ItngKf1z92jc
Can anyone please help? When adding a product with variants to the cart on the new theme update, the selected variants do not show up on the cart page. You have to edit the product on the cart page to get the variants previously selected.
Hi, please submit a ticket via https://halosoft.ticksy.com/ and provide us some screenshots to describe your issue?
I can’t submit a ticket, my support expired, but this is the issue: When selecting variants on the product page, the selections doesn’t update. When you add to cart, it goes back to the first default variation. But if you edit the product in the quick cart, it actually updates. You can check it here on an actual product https://shopvanitystrands.com/products/carmen-2
Hi,
If it is our theme bug, we are willing to support you and you no need to extend the support time. Please submit a ticket and choose category Shopify: https://prnt.sc/XpoPOPjrS7sC. By doing this way, we will easy to follow your request.
Thank you, I just submitted it.
the product gallery hover over is not working suddenly on all products can you please help?
https://www.c2-computer.com/collections/category-workstation/products/copy-of-%E6%9C%80%E6%96%B0%E8%A1%8C%E8%B2%A8%E5%9E%8B%E8%99%9F%E4%BF%83%E9%8A%B7-new-vendor-lenovo-thinkstation-p360-tower-workstation-i7-12700k-32g-ddr5-1tb-ssd-4tb-hdd-t1000-8gb-gddr6-win11-pro64-100-newi found that the scrolling loader is not working as well:
https://www.c2-computer.com/en-us/collections/hpcannot scroll to show more products
issue solved , we have just upgraded to 6.2
Hi, to support you, could you please submit a ticket via https://halosoft.ticksy.com/ then our team will be happy to check this issue for you.
Hi, the Featured Collection Section in Layout 2 points to menus instead of allowing you to select a collection. Can you fix this?
Hi, this is not the theme bug.
In our Feature Collection is a feature and it will have the layout like this: https://prnt.sc/NqUVOR3eeTCr. Here is our demo: https://new-ella-demo.myshopify.com/?fts=0.
Could you please submit a ticket via https://halosoft.ticksy.com/, we will send you an instruction video for our reference on how to set up this feature.
Will do. Thanks!
How can I add metafields to the product page description?
Hi, we have a very detailed instruction in Ella user guide: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-tab. Hope that helpful for you.
Hi, to provide a proper answer, could you please tell us which section you are referring to? Tab description Or short description?
- If it is short description, we will show you an instruction here: https://prnt.sc/h_Ya7W85i4Os: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/short-description
- If it is Tab description, we have block description tab here: https://prnt.sc/OgjDyExETUCx
If you still cannot set it up, please don’t hesitate to submit a ticket via https://halosoft.ticksy.com/. Our team will be happy to support you.
I would like this type of description on my products https://ella-demo-8.myshopify.com/collections/skin-1170/products/dinterdum-pretium-de-condimentus-2?variant=32903262732340
Hi, please make sure that you have created Short description https://prnt.sc/_S21NyRPevN2 in Product information.
After creating it, please follow the instruction here: https://prnt.sc/h_Ya7W85i4Os: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/short-description
Do the themes comes with all icon for category and the sub-menu as well?
Hi alosht,
Can you tell us you mean icons on mobile menu or on header of supermarket home?
Btw, all icons are from icons you add in theme editor, you can use svg icon, choose icon you want and add them in editor to show. When buying theme and uploading to your store, the icons will not be available.
Hi… super exciting to see what you all are doing with ELLA 6.0. I have a question about ShopBe… Will that child theme be available on 6.0?
Hi chocopink,
We will move homepage design of child themes into ella. We have remove furnitica, shopbe out of theme list because furnitica is not in good design we have have a beautiful design for Funiture in ella 6. The same for shopbe, we have Home: Large Catalog to use. You can move to use Ella with that home without using Shopbe
Ok, thank you for your quick response.
One more thing… I see picker options with swatches; however, I don’t see options with a dropdown selection in any of the demos… (My apologies if they are there and I have overlooked them) I prefer to have dropdowns for selecting options rather than the square color or size options for variable products. Can I do this in the new, rebuilt version of Ella out the box or does it require custom coding?
Thank you, we will show on demos, it has in theme editor but we have not enabled it yet 
It is available
Sweet… thank you!
Hi, submitted a support ticket 7 days ago #3107551 can someone from support please help and get back to me?
Thank you so much for your waiting. We just replied to you, there are some requests need time to finish.
I just renewed support on this item today, but when I try to submit a ticket it says support has expired. Please advise.
Hi,
We see you are able to submit a ticket. Our team will check and will keep you updated asap.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
