198 comments found.
Hi, where can I found the ThemeREX Addons plugin to download?
Hello,
Thank you for contacting us!
ThemeRex Addons is the core plugin of the theme, and it is included in the package – https://cloe-brooks.themerex.net/doc/#installation_plugins_installation
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, how can I change the SEARCH word to another language? Thank you!
Hello,
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://cloe-brooks.themerex.net/doc/#theme_translation
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Thanks. I still can’t change it… can you be more specific please?
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
How do I change the social media links on my mobile home menu? Thank you.
Hello,
Thank you for choosing our theme!
The social links are modified in the admin panel: Theme Panel -> ThemeRex Addons -> Socials. Please review the guide – https://cloe-brooks.themerex.net/doc/#themerex_addons
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
I wasn’t able to register at the ThemeRex site for support. I don’t know why. I never received an email confirming registration. Yes, I did look in trash and spam folders. I am wondering how to change the copyrighted images. I inspected the CSS using Google Chrome and it looks very complex.
Hello,
Thank you for choosing our theme!
If you mean the background image for the page blocks, they can be set in the Edit Section/Column > Style > “Background’/”Background Overlay” tabs in the Elementor widgets panel – https://prnt.sc/gmHfBx55XQUG
The sliders can be customized in the Slider Revolution (WP Dashboard) -https://cloe-brooks.themerex.net/doc/#plugins_settings_slider_revolution
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hi there 
Question Pre-sale: I am thinking of purchasing this amazing template, but I saw that several people did not manage to change template colors and fonts. My client needs a totally diferent template colors (blue) and a totaly diferent font with serifs. Can you please advise me on this? Should I not purchase because of these two necessites? Furthemore, can I use elementor Por to copy elements from diferent pages to others that I need? Making a puzzle with the sections from diferent pages? I will be using Elementor Pro. Thank you very much!
Hello,
Thank you for your interest in our theme!
Absolutely! The theme offers a user-friendly and intuitive Color Scheme Editor. The video tutorial shows how to customize website colors in a few clicks – https://www.youtube.com/watch?v=rk2uSsPDy8Q Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors.
Please note that the theme is built with Elementor free version. We do not include Elementor Pro in the package. However, the template is compatible with Elementor Pro. Please feel free to use it for theme customization.
Regards.
How do i change the menu/header colours, asking for a client. “Color scheme editor Select a color scheme to modify. Attention! Only sections of the site with the selected color scheme will be affected by the changes” theres nothing in here that mentions Header/Main Menu
Hello,
Thanks for reaching out to us!
Could you please check the support ticket at https://support.themerex.net/ticket/61777 ? Our support team will gladly assist and guide you.
Regards.
Hello,
Thank you for reaching out to us!
Please provide your website details in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
See above.
Hello,
Thank you for contacting us!
Your support tickets have been updated. Please check them.
Regards.
Why is the title of the service page a H2 tag? Asking for a client…
Theme seems slow to me with the bouncing dots taking 3 seconds to load the next page…
Hello,
Thank you for contacting us!
Could you please review your support tickets?
Regards.
Hi! All the images that came with this template were copyright stamped and unusable on a live site and we had to pay extra to use the originals, but now I cannot find them. Can you please tell me where I can download them from? Thank you.
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ If your support expired, please use option “Presales Question” at https://themerex.net/support/
Regards.
How do I change the social media links on my mobile home menu. I have tried everything, nothing is working.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check it.
Regards.
Hi, how to disable the over effects with the round and dot on service section in the homepage. I try everything but didn’t work. Screenshot : https://ibb.co/p22BFVR
Hello,
Thank you for reaching out to us!
Please add the following lines to Appearance -> Customize -> Additional CSS:
.sc_services_modern .sc_services_item_thumb .all-svg { display:none; }
In case you still have any questions, please submit a support ticket at https://themerex.net/support. Our Tech support team will be glad to assist you!
Regards
Awesome, thank you.
Another question : how to disable the button “view” in black on the table, for example in this page : https://cloe-brooks.themerex.net/about-me/
Thank you again 
Hello,
Thank you for getting in touch with us!
Unfortunately, our support assistance is provided via support tickets only. Please create a support ticket at https://themerex.net/support/ Our team will gladly assist and guide you.
Regards.
I can’t seem to access the demo content. There are no pages no nothing. I ran the setup and all the installations. Could you please help with that
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Our Tech support team has already provided the solution in the ticket at https://support.themerex.net/ticket/59034/ Please check it.
Regards.
I ordered this theme and installed it. In the demo here, when you click an appointment you get a popup showing two tabs (new customer and current customer), when I installed the demo files on my host, if I click on appointment, it pop up and doesn’t show the new and current customer choices. in addition, it directly shows “Welcome back, please sign in:”, knowing that i’m opening the page from a different browser than the one I’m signed in as admin. It shouldn’t say welcome back when i’m not even signed in.
Hello,
Thank you for providing the requested information in the support ticket. Working on it. Please expect a reply shortly.
Have a nice one!
greetings, can we update the pricing plans based on country currency when the user that access the site is from that specific country.. say, if the user access the site from lebanon the prices would be lebanese pounds, and if the user access the site from the US, the prices would be in US dollars
Hello,
Thank you for contacting us!
It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
I am working with another wordpress site and I was wondering if I can install the booking feature calendar as a plugin to my website?
Hello,
Thank you for contacting us!
The booking is facilitated by Booked plugin that is bundled and included with our Cloe Brooks WP theme. Could you please address your request to the author of your theme?
Regards.
Great theme but cannot update ThemeREX Addons from 2.4.5 to 2.5.0 and ThemeREX Updater from 1.9.4 to 1.9.5 from the WP dashboard even tho the theme purchase key has been provided in ThemeREX Updater. And there is no way to obtain zips to install updates by FTP.
Hello,
Thank you for contacting us!
Could you please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body? It doesn’t require support renewal. Our Tech support team will help you as soon as possible.
Regards.
Pre Sales question, I’m getting a little dot following my cursor, very annoying, can I get rid of this?
Absolutely! You can enable/disable it in just 1 click.
Awesome, thanks guys
You’re more than welcome. Have a nice one!
Hello,
Is this theme compatible with Yoast SEO?
Your timely reponse will be highly appreciated as I need to buy theme in a couple of hours.
Warm Regards Abu
Hello Abu,
Thank you for your interest in our theme!
Absolutely! The template is fully compatible with Yoast SEO.
Regards.
Thank you for the information, Christine!
Abu,
Thank you so much for the purchase! Happy to help!
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Have a nice day!
Hi, A couple of pre-purchase questions. 1) Is it possible to block (multiple sessions spread across multiple days) book an appointment? 2) Waiting list for an unavailable time slot? 3) Are appointment cancellation and rescheduling possible?
Hello,
Thank you for your interest in our theme!
1) Booking Appointments are facilitated by Booked plugin that allows preventing users from booking too many appointments and set an appointment limit – https://prnt.sc/10nc6ax
2) To have a waiting list for an unavailable time slot implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
3) The admin may cancel appointments and create new ones for a customer – https://prnt.sc/10nch1e
Regards.
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