201 comments found.
Hi, is your theme compatible with the YITH WooCommerce frequently purchased plugin? Thanks
Hi,
First of all, thank you for your interest in Clotya.
The theme is fully compatible with WooCommerce but we didn’t check the plugin with the theme before.
If you need further assistance please let us know.
Best Regards.
in item description you mentioned 4 product box type, but i’m not able to find settings to change the product box type
Hi,
Can you install the latest version of the theme, please?
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
i need unregister my old domain to my new domain (is the same domain, but i’ve got some problems with header, so did a fresh install WP and tried to use the same key. How we can solve? need this
Hi,
I have reset your purchase code and you can use the same purchase code now.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Thank you buddy! Great support as always. 
One more.. when i move my project to the final server i need to ask to reset again?
i have a structure with 3 stages offline dev prod
You’re more than welcome.
You can contact us through the following URL to reset the purchase code.
Best Regards.
Hi, i need unregister my old domain to my new domain (i’m migranting from dev server to production server). How can i do that? If i use WP Migration plugin it will work?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello, nice theme ! I’m a beginner so i just have some questions… Does your theme supports: 1- multilanguage? 2- multicurrency? 3- All woocommerce payment methods ? Thanks.
Hi,
First of all, thank you for your interest in Clotya.
1-) Yes. Multilanguage is available.
2-) You can use a third party plugin which is compatible with WooCommerce for the multicurrency.
3-) You can check the following URL to see the available payment gateways;
If you need further assistance please let us know
Best Regards.
Hello, when you change the header background colour on the theme to e.g black #000, where can you change the colour of the price ‘$0.00’ next to Wishlist and cart, since there doesn’t seem to be anywhere to change the colour. I look forward to hearing from you, thank you.
Hi,
You can find the header style settings in Dashboard > Appearance > Customize > Header Settings.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
That’s right you can find the header style setting in ‘Header Settings’, yet you haven’t answered the question in full. So I’ll ask it again, when you change the header background colour on the theme to e.g black #000, where can you change the colour of the price ‘$0.00’ next to Wishlist and cart, since there doesn’t seem to be anywhere to change the colour. If you could please be specific then I wouldn’t have to ask again.
Hi,
If you can contact our support team, they will gladly help you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
There isn’t the option to change the colour of the price and hence why I’m now going to waste further time sending in a request to support for the exact same question. The theme is good lucking, yet my word the support or any reference to questions should be dealt with here and not on a support channel that does not show others customers their experience in dealing with this theme.
Hi,
We are sorry for inconvenience but if the option is not available, the support team will help you asap and the option will be added asap. You should contact our support team to solve the issue.
Best Regards.
Surely if you change the background color of the header settings from the default white to black then one would also need to change the font color. Can this option be added? I’ve messaged the support as suggested. Should really be already in the theme settings to avoid any queries.
Thank you for your excellent support help, greatly appreciated, with the code update.
You’re more than welcome.
Best Regards.
Another theme without “choose your size” product option… I would like to know how to buy my shoe size, or my L size t-shirt in this shops?
Hi,
You can add unlimited variables to choose size,color etc.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi KlbTheme, swatch variation item doesn’t work, why ?
Hi,
You can enable the attributes swatches from Dashboard > Appearance > Customize > Shop Settings > General.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi Team ! I recently purchased the theme and it’s really onderfull but I have a problem : How to insert a picture in the mega menu ?
Hi,
First of all, thank you for purchasing Clotya.
Please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
i have a problem with import the theme content just keeps skip the installations
Hi,
First of all, thank you for purchasing Clotya.
Please contact your host provider to increase the max_execution_time.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
yazi tipini nerden degisebilirim? google font entegremi ? tema guzel ellerinize saglik.
Merhaba,
Tesekkur ederiz. Destek ekibimizle iletisime gecer misiniz, lutfen?
Destek: https://klbtheme.ticksy.com/
Saygılarımla.
Hi, is the demo not working? It is not 100% completed when importing
Hi,
You can import the demo data from Dashboard > Appearance > Theme Setup.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Merhaba Ürünü inceledim ve satın almak istiyorum. Ancak Satın Aldıktan Sonra Bana Ait Olan Hostinge Aktarılmasını ve Kurulumunun Yapılmasını istiyorum. Yönetim Paneli de dahil olmak üzere kullanıma hazır olucak şekilde yaparmısınız? eğer yaparsanız hemen satın alabilirim…
Merhaba,
Demo kurulumu icin destek verebiliriz fakat tasıma islemi icin hizmetimiz yok suan icin.
Daha fazla yardıma ihtiyacınız olursa bize ulasabilirsiniz.
Saygilarimla.
hello KlbTheme, i m facing few issues with your theme like search bar not working , add product from cart + sign not showing , infinite scroll function and few minor issues i already raised support ticket but you replied that u cannot access my woo website from turkey. i just want to request you to reopen that support ticket and if possible try to use vpn or TOR network like structure to view my website or else just use teamviewer to solve my issue. your theme is very good but these minor issues are killing its greatness. help me urgently…
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3085296, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Recently purchased, I’ve uploaded the theme and the ‘Header Search’ under ‘Header Type’ shows a white background – in the demo – is shows a grey background using html colour code ‘#f1f1f3’ – https://klbtheme.com/clotya/. The section, ‘Search your favourite products’, where can I change the background colour so it’s like the demo using html colour code ‘#f1f1f3’?
Another query, where can I change the colour of the top navigation bar, it’s presently black and I’d like to change it to navy, yet nowhere under customise is this option? Can you provide custom code and direction as to where to make these 2 changes, thank you.
Hi,
Can you contact our support team, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I contacted support 3 times over a straightforward CSS issue. They failed to answer the question 3 times. They said to post 3 different support tickets for 3 questions. If you’ve a lot of time to mess around with then this theme is for you. If you do not want to waste time, then it would be advised not to purchase this theme on the very poor support. The basis for using the support is so buyers do not see how poor the theme is.
Hi,
We are really sorry for the issue you have. We don’t see the same issue on our demo. So we need to check the issue on your site in detail to help you.
If the issue is continuing, our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Thank you for your prompt feedback. I’ve sent the details to support and lets see what they come back, hopefully it will fix this time.
You’re more than welcome.
I have just confirmed from the support department and they said that they already replied to your support ticket #3082361, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hello, Congratulations for your new template, Great design, cool features and we wish you to have lot of sales.
Thank you so much
Demo not work
Hi,
We fixed the issue. can you check it again, please?
Best Regards.
Congratulations, best of luck with sales
Thank you so much
Cong! GLWS
Thank you so much
