45 comments found.
Hi there! After really a big research on all the possible themes for pets in this web, I believe yours is the right one for me! I have few questions! 1- can I change all the colours in the theme, like buttons, header and footer ( as well is there an option to put as a background of the footer, picture?) to add a different header from the already selected from me theme, ect? Thanks! Is there any coding for which I have to know because I believe I can’t work with coding …
Hi! Thanks for your interest in our theme!
Yes, you can change all colors, buttons, header, footer, and even set a background image for the footer. You can also switch the header to a different layout.
No coding is needed — everything is done via Theme Options or Elementor. And our support team is always here to help if needed!
This sounds really great! Few more questions – is it the mail option really works, in the website? Like the one for the first consultation for example? I am asking because my current website theme somehow this option don’t work I don’t know why. I believe you will have several emails from me for support , but first of course I will check very carefully the documentation with the guidance so that I can customise everything correctly , thank you for your time!
Another, important for me question, so pls I will be waiting for your answer! I don’t see anywhere the page for the checkout, I mean visible page, where I can see the tables for shipping l, address, ect, also I wanted to ask, is there a form where person can buy with credit card/PayPal? Thanks!
Hi! Thanks again for your questions!
1. Yes, the theme is compatible with the Contact Form 7 plugin, which is used to handle emails — including forms for things like first consultations. It usually works well, but let us know if you run into any issues.
2. For payments and checkout, we use WooCommerce, which supports various payment methods including credit card and PayPal. You can find the shop and checkout pages by browsing our demo here: https://wgl-dsites.net/pawscare/shop/
Also, feel free to check the WooCommerce documentation for more about setting up payments and shipping info.
Just a quick note — the link we shared is a demo site, so it’s not connected to any real payment systems. That’s why you’re not seeing actual checkout options like credit card or PayPal there.
For more details on how WooCommerce handles payments and how to set up your own gateway, please check this official documentation: https://woocommerce.com/documentation/woocommerce/payments/Can you clarify whether we have legal permission to use the default photos included in the media library when we purchase this theme?
Hi, Thanks for your question!
Most of the images included in the media library were sourced from free resources and can be used without restrictions. However, a few of them do require a proper license for use.
If you contact our support team, they will provide you with a list of the specific images that require licensing. This way, you can safely use all visuals according to their terms.
Thank you for the response. We would like a list of the specific images that require licensing. Can you direct me on how to request this from your support team?
Thanks!
Melissa
Use the next link please: https://webgeniuslab.ticksy.com/
Hello Web Genius Lab team, I’m Walter Rodriguez, a freelance web designer.
The latest version of the Slider Revolution plugin has a security patch. It doesn’t appear available in the site’s WordPress admin yet, nor in the latest version of the template.
I would greatly appreciate it if you could post the latest version of the plugin so I can update it on my client’s site. Thank you very much.
Hello! Thank you for letting us know. We will update all bundled plugins shortly.
Thank you very much
Hello, The WGL Search (standard style) is not opening when clicked now. Could you please check and fix this in the next ver?
It works now, thanks a lot!
After the recent Elementor updates, the Swiper sliders in the theme seem to be having an issue and are no longer working. A theme update to fix this would be greatly appreciated. Hope to see an update soon!
Hello! We will check the issue and provide an update if the issue is exist on our side.
The Swiper JS issue affects all the carousel widget, they are not working now. Please check and let me know if the issue is not on your side. Many thanks!
Fixed. You can update the theme.
The carousel widget are now working properly. Thank you for the fix!
I have version Version 1.0.7 with no option to upgrade within wordpress, how do I upload to the latest version as its crashing wordpress.
Hello! Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
Besides, if you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
I just purchased another 6 months support & lodged a ticket
Hello, the verion 1.0.20 update always shows a requirement for Pawscare Core 1.0.14 but cannot be update
We just published the new version. Try it.
Hello, the verion 1.0.20 update always shows a requirement for Pawscare Core 1.0.14 but cannot be update
Try it now, please.
Hello, I purchased the code two days ago and now I want to make the website display Arabic text from right to left while keeping the rest of the site’s elements in their current direction. When I modify the CSS code to make the text direction right-to-left, the text overlaps with the other elements on the site. How can I fix this?
update : i will open a ticket for multiple inquires
This is definitely the correct decision.
I bought this theme in September, used the activation code, and then several weeks later needed to scrap the installation. I’m just coming back to it and now it’s saying “This purchase code already registered”. Everything I’ve read indicates I need to reach out to you to get this resolved? Is there anything that can be done here, because I’d very much like to start working on this.
Done! You can activate it again. Ensure to use our support forum for the next time: https://webgeniuslab.ticksy.com/
Hello, to use this theme do I need to buy a license of Revolution Slider and Elementor Page Builder?
No! Everything you need to recreate our demo site is already included in the bundle.
HI,
I like your theme!
I have a question, the related articles in the post have a fixed image size, is there a way to change it?
I would need to make it square.
Thank you
Hello, please ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will assist you.
The comments area is only for presale questions. Thank you for understending.
Hello, yes I know, unfortunately my support has expired, I just need this information. Thank you
I am having issues with it, I already submitted a ticket. Could you please take a look? Thank you.
Hello! Our support specialist will be happy to assist you.
I like this theme, have installed it and set it up perfectly, but all of the changes that I make do not show. I save the settings, change the footer info, the header logo, nothing changes. What am I missing here?
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
I was able to figure it out, you guys have specific header and footer sections that need to be updated. I was going through the theme customizer and making changes that didn’t reflect, so kind of had to do it twice, which is no biggie. Thank you. I did submit a ticket though regarding how to change the map on the contact form. Thanks again for the quick response, I will be sure to check out your other themes available whenever needed.
Thank you! The latest themes have a lot of features and we always work on our themes’ core. So a fresher theme is always better than an old one. 
Besides, for some older themes, we also add some new experiences from a new one. We do our best!
Not showing icons on social share showing like its [] but not icons fb and ig
Hello! Make sure to submit a ticket to our support forum: http://webgeniuslab.ticksy.com/
Comments are only for presale questions.
Hello, is this theme downloading the google fonts to the server? In germany we got the law, that all fonts need to be on the own server.
Thank you for your answer.
Hello! Yes, you can upload it to the server.
Hello, I thought I deactivated my license before deleting a test site but apparently not,(sorry) Can you please help?
Hello! You can try to activate it now.
Thank you very much
Hi, I need to activate the theme on a test site, how can I do it, because after I have the finished website I will put it on the client’s site.
Hello! Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you.
Hello,
i am evaluating your theme, i like it very much, i see it has woocommerce compatibility, this is very useful.
Only that it is more oriented towards a showcase site, but I ask you if you intend to optimize it and develop it to the maximum for ecommerce use like woodmart or xstore do. I should be starting a couple of pet ecommerce sites in October and would love to use your beautiful theme if it were more on the ecommerce side.
I’m waiting
Thank you
Hello, thank you for a good question. Unfortunately, we don’t have a plan to extend the WooCommerce feature for this theme.
Too bad thanks!
Hello,
I would like to try your theme.
Are you participating in the Envato promo?
I’m waiting.
Thank you
Hello, You can check all themes available with the sale here: https://themeforest.net/collections/11064913-mid-year-sale-2022
I have already done I have not found it. I thought it was not entered by mistake. Thank you
