4639 comments found.
Which license should I buy? Regular is only for test and I have to purchase the extended one?
You only need to buy Regular license and use for your live store. You don’t need the extended license if your store doesn’t require your customers to pay for you if they want to see the content on your website 
Hello Halothemes,
I have a pre-sale question: Checking the documentation, we see that for the colors to appear in the variants, they have to have the same names as on this page: https://www.w3schools.com/tags/ref_colornames.asp
In our case, we have a store in Spanish, so most colors do not match and would not be displayed. Is there any method to solve this?
Hi Serjudo,
Great question
In your case, you can prepare the color image for each color you want to show and upload color image for each color you want.
Here is instruction: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant
https://prnt.sc/3IoI8rhHRgzwThank you for your response,
Although this fact will prevent us from changing the theme as we had planned, don’t you plan to solve this soon?
Practically all the themes that I know, have no problem with the assignment of colors in other languages, and even allow to assign different name variations to the same color.
I think this is an essential feature in a theme of this level and it would make life easier for all your international customers.
Thank you so much, could you please give us more time to research on this and will update you ASAP
Thank you,
We will wait a bit before changing, in case you can give us an acceptable deadline for us.
Been waiting a week for you to sort ticket #3118430.
Submitted on the 5th and you replied to 3 days later saying we will deal with it ASAP and it’s now on day 8 and no one has touched any of the bugs one of which is stopping us go live as you can’t sell when out of stock.
PLEASE can you get on this ticket as a week is a crazy amount of time to wait for a reply – I know you are busy but so are we waiting to get this theme live.
Matt
Hi Matt,
We would like to apologize for our late response and thank you for your waiting as well as your patience.
During this time, we have a lot of requests that need to be resolved, we are still trying to check the request for you. Hope you can sympathize with us.
We will let you know when we finish checking your request.
Thank you so much.
Still waiting for this to be resolved. We are now on 10 days unable to make the site live due to not being able to order products out of stock.
PLEASE can you get this resolved. I can see others in these comments are having the same issue as us. Matt
We are sorry for our late reply but we are researching more for this. It is not a theme bug. For the order more than currently in stock, the default code of shopify is not working like this way. It will report the error if you order more than in stock. We have to check to find the solution for this and hope to receive your sympathy.
Hello, may I use your template, there is a code error problem in the template editing in the background of the independent station, and I cannot edit it. My version is 1.0. Is there a solution code?
Hi,
Could you submit a new ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Please give us an image of this problem.
To support you, could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers.
Plus, please provide us your store URL and protected password (if any).
Note: Please let us know which theme source you would like to make the change(s) on. Is it your live site or a backup theme (Backup theme is duplicated from your live site)
Thank you so much.
Hi I have created staff permissions for you I have submitted a new ticket if you have any questions please contact me this question is important to me thanks
Could you please help me to add google structure data code
Hi,
I’m updating the theme to the new version, however all the images in the category are in different height. I can’t find the option to have all the image auto adjusted to the same height. Can you point me in the right direction?
Thanks,
Hi,
You can go to Theme setting -> Product card -> Set up for Product Card -> Adapt to image -> Square. You can follow the image link to set up: https://prnt.sc/N24SxChtQq09Thank you.
Ticket #3118440 it has been another 3 days, no reply again.
Hi,
Our support replied to you, could you please help us check? Thank you so much
Hi, Can you please close PRIVATE TICKET #3120281? No one has looked at this tickets for 3 days and I can’t open new ticket unless someone close this ticket. I solved the problem so please close it so I can open a new one. Thanks from a purchased buyer.
Hi Kevin, Yes we helped you closed the ticket. We are sorry for the limitation of Ticksy and we are going to move to a new good tool soon
Thanks
Hello,
Quick Pre-sales enquiries. Please elaborate with as much details as you can. Your detailed response will be very much helpful
1. Do your theme have Countdown Timer for Products. That is, For Limited time sales. To be shown on Product page, Category and other custom pages.
2. Do your theme provides options like Quantity discounts, just like Minimog is having
2.b) Does it have In-Cart (and Mini cart) Upsell features for similar products that buyers may want to purchase. (Like Minimog)
3. Do your theme have got – Bundled product Offers, to be displayed on Product page.
4 .Do your theme has got Multi-currency feature In-built. Or do we have to purchase some Add-on or Plugin for that.
5. Do your theme has an option where we can Create and ADD Coupon code during checkout to get Discount Only for PrePaid (Advance payment) Orders and Not for COD (Cash On Delivery) option.
We found that one of your customer is using your theme and having this option on their site.
Regards
Hi harshilash,
First of all, thank you so much for your attention to our theme. Answer for your questions, hope the information is helpful for you.
For #3 and #4, yes our theme has features for available.
For #5, we have coupon box on cart page to enter coupon code and apply at checkout page, but we are not sure to limit it with the payment you need.
For #1, we have countdown function on product page. On collection and other pages, you mean to show it on product blocks?
For #2, could you please share us images for these features to check?
Thank you for quick response.
#2 – Qty discount is being offered by Minimog theme
https://themeforest.net/item/minimog-the-high-converting-shopify-theme/33380968
You can also refer the official docs by Shopify here also –
https://help.shopify.com/en/manual/checkout-settings/script-editor/examples/line-item-scripts#tiered-product-discount-by-quantity
#5 Regarding this. I found that One of your existing customer using Elle Theme has this option in their store.
Also, I meant by this – On the basis of below docs page, I just wanted to know can we Hide any specific Payment method or option or Gateway if a user apply some specific Discount coupon code. Say, Discount coupon as 10% OFF on All or selected products.
somewhat similar to below one, and as a reference –
https://help.shopify.com/en/manual/checkout-settings/script-editor/examples/payment-gateway-scripts
No. 5 is very important for us.
Regards
We are checking and will update you soon for these
Hi,
An update for your questions:
For #2, we are checking it and will update you ASAP
5. Do your theme has an option where we can Create and ADD Coupon code during checkout to get Discount Only for PrePaid (Advance payment) Orders and Not for COD (Cash On Delivery) option.
=> You only need to set up and create Coupon code in Shopify admin, it will work well. Yes, it is a default of shopify function and our theme supports it
Below are for your reference:
https://help.shopify.com/en/manual/discounts/discount-types https://help.shopify.com/en/manual/payments/cash-on-deliveryHi,
For this function: https://prnt.sc/jlo4NpjZ2OtY, our theme doesn’t have it for available
But we can customize for you as a custom work if you need it on Ella theme
2. For this, you shared screenshot, which is not accessible. Removed. Can you please share it on https://paste.pics/
I looked next day, but even after that it was removed by prnt.sc. They remove very early. And also people face many issues with their service. If possible, try to share on above service of paste.pics
Also, the option is provided by the Shopify itself. It just needs to be implemented.
You can also refer the official docs by Shopify here also – https://help.shopify.com/en/manual/checkout-settings/script-editor/examples/line-item-scripts#tiered-product-discount-by-quantity
Minimog already has got this implemented.
5. For this you wrote – ”=> You only need to set up and create Coupon code in Shopify admin, it will work well. Yes, it is a default of shopify function and our theme supports it”
I think you may be mistaken here.
I have already gone through the links that you shared.
Can you please read this previous query again –
“I found that One of your existing customer using your Ella Theme Theme, has this option in their store.
Also, I meant by this – On the basis of below docs page, I just wanted to know can we Hide any specific Payment method or option or Gateway if a user apply some specific Discount coupon code. Say, Discount coupon as 10% OFF on All or selected products. somewhat similar to below one, and as a reference – “
PS: Discount coupons are not linked with Payment method or gateway by default. Hence, just creating discount coupon won’t hide the payment method.
You can refer this site (using your Ella theme) – https://bit.ly/3BCBg8G
From site, Please try to add any product (that is Not on FREE ship) in Cart, and on Checkout page, fill any dummy address and on payment page, use the Code PREPAID, you will find that the COD Payment option gets hidden the moment we apply coupon code.
Otherwise, the Prepaid and COD both are available.
We wanted to know about this. Is this available on Ella, in built. And that is why this customer of Ella (Shop owner), manages to implement it.
Or this is done by the combination of COD app and discount coupons within Shopify. Or some other way. In either case, can you please clarify with details.
Please share Screenshots if possible anyhow.
Regards
I have purchased the theme and submitted the ticket and still i didn’t get any response.
Hi, Jade will reply to your ticket soon. We need you create a staff account to access your site.
In Games theme, how do achieve the fixed images that are left and right of slideshow? Please help, thank you.
Hi,
You mean that in the Product page mobile, User can swipe left and right horizontally by accident and you want it to be fixed within the screen
If this is correct, please provide screenshots to describe about this problem so we can easily help you?
In addition, to support you best for this problem, please submit a ticket here: https://halosoft.ticksy.com/
Thank you
The featured collection section in Ella 6, when selected, you can only choose a “Menu” inside, rather than an actual collection
Hi, are you mentioning this section: https://prnt.sc/7G9xkwkGEu8c?
Hi, this is not the theme bug.
Feature Collection is a feature and it will have the layout like this: https://prnt.sc/NqUVOR3eeTCr. Here is our demo: https://new-ella-demo.myshopify.com/?fts=0.
Could you please submit a ticket via https://halosoft.ticksy.com/, we will send you an instruction video for our reference on how to set up this feature.
Hi, we would like to send you an instruction video. Please provide us your email address so that we can send it to you via Wetransfer.
Moreover, this is not the theme bug. Menu will be handled with Collection’s handle. When you see the video, you will understand our point.
Terrible after sales service, I just purchased the theme and submitted the ticket, it’s been 3 business days and I haven’t gotten any response?
Hi, Your ticket number is #3118521, is that right? If correct, please check it, we just replied to your ticket. Thank you so much.
Yes, a reply has been received. thank you very much
Does the new version 6 allow sub collection images on top of collection pages like it did with version 5? I can’t seem to find this option any longer.
Hi, We regret that this function is not available on Ella 6. If you have any requests about our theme, please submit a ticket at this link https://halosoft.ticksy.com/ so that we can check it for you. Thank you so much.
That’s very unfortunate. This is a much needed and used feature for us, and I am sure many other people of your theme. I strongly suggest you add it back.
Hi, we understand you point. This function will be updated on the next one. If you are in a hurry, please submit a ticket via https://halosoft.ticksy.com/, our team will support you. Thank you.
When will that be? Do you have an idea when the new version will come out?
We cannot provide an exact answer, it also depends on other things. We don’t provide a small update not to interupt the store configuration. It can be 1 month
Ok, I created a ticket so you can help do this quicker. We need this urgent. Thank you.
Thank Jason, our team will check and will try our best to keep you updated asap.
I submitted Ticket #3118440 2 days ago, and still waiting for a reply.
Hi,
We just replied to you via ticket. Please you check it out
Thank you
can we have the other psd files pls, I am looking for 04 home page and general style.
Hi,
We can just provide PSD files on our package and don’t provide the other PSD files for other layout. We are so sorry for this
In addition, adding the other PDF files into the package, this isn’t compulsory policy on Envato
Hello, I just upgraded from Ella 5 to Ella 6. There seems to be responsiveness issues with Ella 6. I have the exact same product for Ella 5 and 6, whereas all the images in mobile seem normal in Ella 5, but all the images are stretched and don’t seem normal in Ella 6. Thanks
Hi,
Could you kindly provide screenshots to describe the problem you are facing so we can easily help you?
In addition, please submit a ticket via Halo.ticksy here:https://halosoft.ticksy.com/ so we can support you as well as check it for you?
Thank you!
You can see the difference with 5 and 6. My support period has expired, but I am not asking for any custom support, it just doesn’t work straight out of the box, please help, thanks!
also, the movile screen seems to wobble left and right, while Ella 5 doesnt have this issue in the product page
Hi, we are willing to support you if the issue comes from our theme. Please submit a ticket via https://halosoft.ticksy.com/ and choose category Shopify https://prnt.sc/Ewo69mFL-0T9 to submit a ticket. Thank you.
ticket #3117019 submitted 4 days ago and still waiting for the reply
Hi,
We have replied to you via ticket. Please check it out.
Don’t forget to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Thank you so much.
Hi there, this ticket submitted 7 days ago, but still non of my issue fix. Could I plz have a update for my ticket
Hi, our IT team is still check your ticket. Jennie will keep you updated asap. Thank you for patiently waiting.
more than 48 hrs gone no answer to my support ticket 3117708
Hi,
We have replied to you via ticket, please check it.
Thank you.
Hi there – how do I get premium (paid for) support? I have customisations that are needed and your Ticksy support site is not responding. These are not free support requests, I am willing to pay to have these done. Is there a different support forum for these? Thanks
Hi,
We have replied to you via ticket #3113797. Please check it.
Thank you.
Hi,
How do i add a dynamic source to the product custom information block ? I created a metafield for products estimated delivery date but there is no way to make it show up there..
I guess this is because i use the wrong namespace and key to create the metafields ?
Any help would be appreciated.
Could you please refer our instruction here: https://halosoft.gitbook.io/ella-documentation/basic-configuration/online-store-2.0/dynamic-source
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