171 comments found.
How can i change the footer lol?
Hi TargetDevelop,
Please read our documentation https://docs.theme-sky.com/reebox/#footer and watch our tutorial video https://www.youtube.com/watch?v=6-6BEqML3fs&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb&index=6
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi, i Have 2 problems when i try to import the demo i got this message [WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates
And the second one is when i try to select the header number 4 nothing change on the website but when i select the other it works
Hi Nitozali,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want to change. Our support team will help you.
Have a nice day!
Hello, I have installed the theme but I don’t see “home pages” in the section Page. What can I do?
Hi vallenov,
You can import our demo content. Please read our documentation https://docs.theme-sky.com/reebox/#demo-content and watch our tutorial video https://www.youtube.com/watch?v=S6rVT2_d_MM&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hey Man,
How can I remove some things from the filter ?
Such as: Color, Size, Brands
I want to delete something
Kind Regards
Target4Develop
Hi TargetDevelop,
You go to Appearance > Widgets > Filter Widget Area > remove them.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want to change. Our support team will help you.
Have a nice day!
Hey how can i make the slider Less high. How can i change the size? (Home page 
Already found it
Hi TargetDevelop,
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
How do i change this fk images? lol?
https://gyazo.com/e559dfb09e14731de2dde09a06d443baPlease help me
Found it
Hi TargetDevelop,
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hello,
How i can modify the Mobile Version Footer?
https://prnt.sc/3sedzmmGLgV3Where and how, i don’t find… It’s not in menus, and in documentation is no info about this… Is activated when select Fotoer block.
Thanks.
Hi mmnf,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want to change. Our support team will help you.
Have a nice day!
Hello! How can I get access to the homepage templates ?
Hi razvanvalentin,
You can import our demo content. Please read our documentation https://docs.theme-sky.com/reebox/#demo-content and watch our tutorial video https://www.youtube.com/watch?v=S6rVT2_d_MM&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hey install is done Now if i want the demo data import then i will get a error:
https://gyazo.com/542c312c6677b539e75b9c73daae0277How to fix this?
Hi TargetDevelop,
As you can see, there is a problem with your SSL certificate. Please try contacting SSL provider and ask them help you check it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
If i upload the theme to wordpress, wordpress says: The link you followed has expired.
Hi TargetDevelop,
Please check to make sure that you uploaded the correct package. Please read our documentation https://docs.theme-sky.com/reebox/#installation and watch our tutorial video https://www.youtube.com/watch?v=S6rVT2_d_MM&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb
Also, please try checking your Maximum File Upload Size. Please read this article https://skygroup.ticksy.com/article/15703
If you still can not install the theme, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I purchased a theme and installed it and then it says I need to enter the theme license key. Everything I read says to go to the WordPress dashboard, appearances, and then there should be an option for “theme license” where I can input the license key. There is no such option. I’ve looked all around the dashboard and can’t find it anywhere! Anyone know what the deal is?? Thanks!
Hi zastex721,
You don’t need to add the theme license key. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Thank you the issue was solved.
Hello, I just buy a regular licence for your theme. I do install it on one of my staging website in order to test the behavior. That’s sound great so I decided to intall it on a second staging site. I got an error message :”The followed link has iexpired”, so I realized that I had only one licence so I uninstal from the first web site, and try again to install it. I got the same message. Could you help me with that please ?
Hi idorganisation,
Please try checking your Maximum File Upload Size. Please read this article https://skygroup.ticksy.com/article/15703
If you still can not install the theme, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I am not able to change the header logo. I have tried uploading the file using theme options, I have tried renaming the file. But unfortunately, the only updated logo is when the screen is smaller. There are 3 scripts when you upload the logo, I have tried all of them and still on a wide screen; it displays the Reebox logo. I have also tried going into cpanel and into the directory files and deleting the image and adding it again with the new file (renamed to how it is listed in the index.php). Still no success.
I also wish there was an option to import SPECIFIC data from the reebox import. However the demo import imports everything (images, links, posts, pages, etc). Is there no way to just upload 1 single page? Why do I have to go through downloading everything over and over. There is also no guide on the document regarding this.
An update for this would be really nice. Although I have support for 1 year, I am even willing to pay more just so that frequent updates are made to the reebox.zip and reebox-child.zip files.
Appreciate all the help.
Sincerely, Add
Hi BlazedGuy123,
1) You should check the logo in Edit Page > Page Options > Header – Breadcrumb > Logo. Maybe you have added another logo image.
2) The Reebox theme only supports importing the demo content via the One Click Demo Import plugin. Please read the document at the link https://docs.theme-sky.com/reebox/#demo-content so information.
Best regards,
Hello, is there an online right-to-left demo available?
Hi conradgreen,
Thank you for being interested in our theme!
We don’t have a RTL demo currently. But, don’t worry! Our theme supports RTL.
After purchasing the theme, if you have any problem, you can open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Good day,
I am trying to figure out how to edit the Shop page of the Reebox theme.
https://reebox.snazzywords.com/shop-2/When I click, edit with Elementor, it doesn’t work.
When I try to make new page and add element of TS Products, there is no option there for filters and pagination.
I want to edit the shop page, especially for now adjust the breadcrumbs position and also that Title of Shop or the category titles.
How to do these?
Thank You very much.
Hi snazzy7,
To change the shop/product category layout, please see the video at the link https://www.youtube.com/watch?v=ksf_w_HeuKQ&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb&index=6 so information.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
I’m hoping my uncanny ability to miss things right in my face is not the problem. I couldn’t find where to edit or create/add my own headers via elementor. Is that simply not available?
Hi antoniovtorres,
- To change the header layout, you go to Theme Options > Header > Header Options > Header Layout > select the header layout which you want to use. Or you can change it in Page Options
- To customize the header layout, please read the document at the link https://docs.theme-sky.com/reebox/#header-customization so information.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
hi guys, I noticed that the when you apply the filters in the shop page, the page gets reloaded, so question: does your theme support Ajax filters? Thanks.
Hi Bluelife22,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I have not bought your theme yet, I’m planing to but before I need to know if you have this feature. Thanks.
Hi Bluelife22,
Thank you for being interested in our theme!
Reebox does not support ajax filter.
Have a nice day!
Ok thanks.
hello, I have a problem with the theme, I couldn’t change the Color Scheme of the Theme “the green color”
Hi AlaaEtkedek,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
how to remove or edit the coupon sections ( GET 20% SALE WITH COUPON CODE #CGBNJKI25 )
Hi AwesomeAd,
You go to Theme Options > Header > Header Options > Store Notice > remove the content.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
is there any tutorial of reebox theme. By seeing Tutorial i can design website?
Hi starstop5videos,
You can see the video at the link https://youtube.com/playlist?list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb so information.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
