171 comments found.
Hi i have purchased your theme and now i am importing the demo data but there is no demo data there. i just purchased the theme for demo data and make the website looks like the theme you provided me but the case is different. there is not demo data, please if there is any other method to import the demo data please advised me. Thank U
Hi muhammmad386,
Please read our documentation https://docs.theme-sky.com/reebox/#demo-content and watch our tutorial video https://www.youtube.com/watch?v=S6rVT2_d_MM&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb and check your settings again.
If you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Import Option copy 3 times
Hi gorillacomputer1,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Just Bought your Theme…. It’s really wonderful, Just playing around with it and everything works perfectly.
How can we use the Track order (Not found in Documentation, So asking about it)
Hi expertstudyplanner,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
hello. can i set more than 6 color ??
THX
Hi kostas113,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
I want “shopping cart” to appear instead of “shop” at the bottom in mobile view. How can I do it?
Hi ok4135,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Elementor question:
Can we override pages like “error 404” with elementor templates or other similiar pages without disturbing the theme?
Hi ButrosLahdo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi iv just bought the Reebox theme and like it, i have a guestion on how i can mark the products “featured” or in the theme example: make it marked witha label “hot”
Cant seem to find this on the product page?
Hi ButrosLahdo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, Please tell me how to edit TS_Banner and where are they located?
Hi promozoons,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello, I bought this theme a few hours ago, after successful installation and i imported all the demo data, I am not able to customize my child theme. It keeps giving me error403 Forbidden Access to this resource on the server is denied!
I can not move from here, please help
Hi robertographix,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
hello, Its an amazing theme, I love it. Just tell me how to change in the header search form ” All Categories and search for the product ” to another language?
Hi promozoons,
You can use the Loco Translate plugin. You go to Loco Translate > Themes > Reebox > search and translate your words.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
i got this error: [WARNING] Failed to import action-group woocommerce-db-updates
[WARNING] Failed to import action-group wc_update_product_lookup_tablesHi arketin,
Don’t worry about this! You can ignore it or manually update the product lookup tables in WooCommerce > Status > Tools.
If you can’t import the demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi shakil1540,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello,
Sorry for bothering, i have a problem with changing the product default description.
I bought the theme, imported the templete, didn t expirienced any other problem but thin one:
If I try to edit / change the priduct description from the product edit page it remains the same as the initial tamplate. I tryed deleting cashe on browser, restarted the computer, tryed to change on mutiple products.
Is there any other methot to do it? or any other setting i ve missed?
I m struggling for 2 days to solve this.
Thank you!
Hi andrei_cojanu,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Do I need any additional plugin/pro plugin to make it fully functional?
Hi boomdesign_in,
Thank you for being interested in our theme!
You can get all features as shown in our demo without buying any plugin.
Have a nice day!
Thks a lot, you made my day!
some features to be sure before purchase please:
1)Bulk csv/excel import products
2)Bulk csv/excel export orders
3)Product’s Variant attribute
4)Multi langage and RTL support
Hi boomdesign_in,
1. It is WooCommerce’s feature https://woocommerce.com/document/product-csv-importer-exporter/
2. You need to use the third party plugin.
3. You can check our demo https://demo.theme-sky.com/reebox/shop/nikes-metcon-7-amp/ and watch our tutorial video https://www.youtube.com/watch?v=_0KpNIM7qaw&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb&index=9
4. You need to buy WPML plugin for multi language. Our theme supports RTL.
Have a nice day!
2-can you suggest please?
Hi boomdesign_in,
You can try using this plugin https://wordpress.org/plugins/order-import-export-for-woocommerce/
Best regards,
Hi SkyGroup!
We want to purchase Reebox – elementor woocommerce wodpress theme for 2-3 new websites we are going to build. However one customer specifically asks for a tile business, which means they need a calcylator for the tiles in squaremeeters / kvm2 (swedish).
They need the customers to enter the product page for a certain product category (Tiles) and once they entered those types of products they will be able to enter a kvm2 (squaremeeter) jnput they need and a cost will automaticaly come up and say, for e.g 300 sqm = 5000 sek (swedish curreny).
Now there is a plug-in that can do this job, but we want to know if its compatibile with the theme without any issues.
Can you please see if it shouldnt be a problem? If we can get a refund for that business if the plug-in doesnt work? Or if you guys have any other solutions or custom help you guys can give us for making this possible for us, and how much cost that will cost us for this specific request?
Plugin im talking about:
https://woocommerce.com/products/measurement-price-calculator/?utm_source=google&utm_medium=cpc&utm_campaign=marketplace_search_brand_row&utm_content=woocommerce_measurement_price_calculator&gclid=Cj0KCQjw94WZBhDtARIsAKxWG--lSp6rHowqfIUVliIK5Y4vlGZD43dt6YoPgz_cdLwfo9JB0DfDN4oaAtSNEALw_wcBBest regards Kristian
Hi ButrosLahdo,
Thank you for being interested in our theme!
You can open a ticket here https://skygroup.ticksy.com/ and give us your plugin. Our support team will help you check it.
Have a nice day!
Hi,
I have purchased this wordpress theme. I was customizing my website design, Suddenly It lost it’s CSS. Please check nordicfashions.com.pk Also please guide me how can I backup my content changes so that it may not happen again. Looking forward to hear from you!
Thank you,
Hi zastex721,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
The issue has been solved Thank You!
You’re welcome! 
How do we know the dimensions and sizes of the logo or images?
Hi karimboussif2023,
Our demo logo size is 320×80 (pixels). You can check the size of other images in Media or with the Chrome DevTools.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hey,
I have 2 questions i hope you can help me.
Can i delete the warning of Coupon on the cart page? and the I would like to receive exclusive emails with news and product information (optional)
On the cart pagina i hope you can help me
Hi TargetDevelop,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
when i import demo they give me this problem
Import Complete! Your import completed, but some things may not have imported properly.
View error log for more information.
[WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates
Hi karimboussif2023,
We have replied to your ticket. Please check it again.
Have a nice day!
Hello, i have purchased this beautiful theme But I had a problem uploading the demo template It only gives me one demo
Please reply as soon as possible
Hi karimboussif2023,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want to change. Our support team will help you.
Have a nice day!
