287 comments found.
We want to make changes in the theme from the admin of our site, but when we save
A warning like function(){return u(n),r.apply(this,arguments)} does not come out and save.
Moreover, as woocommerce is updated, it says your theme is not supported.
Moreover, your theme in google merchant says invalid mobile and desktop url. Although the product is . It did not see how many times we tried to read it.
How can we solve these problems?
Hi, please help me update this to our support system: https://support.the4.co/ We will take a look and help you around. Thank you!
Are you working to make this Woocomerce theme with the same functions and appearance as the Shopfy theme? For example, Shopfy’s mobile side menu is much better than Woo. Woo’s mobile bar doesn’t have cart item count, Shopfy does. The woo theme is in Shopfy 1.0 4.0, so is it a matter of time before we can see more and more features from there here? I loved your theme, and I want to use it forever hahahah
Hi yes it is based on Kalles Shopify but on Wordpress some features are technically limited. However we are working to have a better core for the theme. Thank you!
tnks! 
please help me , i have request for a ticket #119497 answer me please
We have your ticket and it is in the queue to be answered shortly. Thank you!
No one is replying on support chat
Apologies, you should be expecting a delay from us up to 24hours as we have a lot of tickets that need to be processed. Thank you!
our site got indexed by google and now under our search results google has a clickable link that says Page isn’t usable on mobile and here are the reasons stated:
Why it’s not usable Text too small to read Clickable elements too close together Content wider than screen
We haven’t made any design changes and our product images were made the same as the demo content.
Please advise
our site is barbelleclothingco.com
Hi there! Please help me update the question at support system:https://support.the4.co/ Our team will help you accordingly!
please please check you email i have problem yesterday i buy the theme please i need to finish my work
For technical assistance, please help me open a ticket at our support system: https://support.the4.co/ We will check it for you. Thank you!
great support
Thank you so much!
That license key has been invalidated, due to being active domain catanello.com. Please email the4studio.net@gmail.com if you have any question.
please check your email
I’ve sent you an email. Please check it
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
any help please ??
If you still can’t figured it out, please open a ticket at support system, we will help you: https://support.the4.co/
hello the4, its a pre purchase question….i find the loading time to be high would you mind clarify as description claims….Super Fast Loading Speed Did you know that page load speed affects 70% of traffic? Users will not stick around and buy if the speed is too slow. With this in mind, we have made Kalles one of our fastest themes yet.
The answer to the pre-purchase question was quick, now after purchasing I’m being ignored, please. Please check ticket #118916 very urgently.
Hi, my team will check it in next few hours Thanks
Hi, i have 3 questions
Why my edit with Loco translate not working with your template? there are many text in english and i cant translate them to Danish..
https://prnt.sc/01MZh4sTzENP
And can you tell me why the Lineawesome fonts not working when i choose it from header settings? Is it a bug?
And last Where to edit or remove this text? https://prnt.sc/FBVc5uInfspr
Thanks for help…
Hi dear friend! Thank you for choosing our theme. Please help me update the questions at support system: https://support.the4.co/ Our expert team will help you solve it.
Excellent topic, I will be happy if I get a good answer on the ticket: #118647
Thanks a lot for interested in our theme. Yes sure we will answer you very soon.
The team responded to me early! proves to be the best team!
Hope to see you as our customer soon 
Hello… does the theme support the Arabic language?
Hi, yes the theme supports RTL languages. Thank you!
Thank you..before you start buying Do you accept WooCommerce 6.0.2
Yes, the theme works fine with Wordpress 6.x
Looked all thru the documentation our MAIN menu is simply not working on mobile at all. The hamburger 3 lines is there but it does nothing. Sorry but can you help?
Hi, yes we will help you, please open a ticket at support system: https://support.the4.co/ Our expert team will take a look at it and help you solve the issue.
hi, i took a look to your demos they are preety good, but could not see any demo with multilevel dropdown menu for product categories like:
https://ibb.co/K0G3QnV https://ibb.co/wQ70MqL
is it me who cant find an example or what? thanks in advence for your answer.
Good morning and thanks for the detailed answer
i going to buy your template today or tomorrow 
You are very welcome! Have a nice day ^^
Hi, Is this compatible with Host Gator hosting? Urgent! Can any one please send a quick response
Yes, the theme compatible with Host Gator hosting. Thank you!
The demo data does not work? It does not show any predefined import files and asks to upload the data manually. When i try to upload the XML and JSON files manually the data seems to be broken and incomplete.
Please follow this doc to import demo data for your store: https://help.the4.co/docs/installation/how-to-import-demo-data/
It does not show any predefined templates. It asks to upload the data manually.
Hello The4 team,
You have anounced that you´re going to release a big update with changing core and theme algorythm whitin 2 monthes.
I´m wondering if you´re going to add Gutenburg editor compability to your theme? Could we then use the theme without installing any page builder like elementor?
Thanks
Thank you for asking the question but the theme just supports Elementor and Wpbakery builder.