441 comments found.
Hello, I need a major fixing on this fable wordpress theme. What’s the best way to get your help. and how much would it be?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
How to buy installation help please?
Hello,
Please send me email message: quanticalabs@gmail.com
Getting a 500 error when installing the demo data.
500
Internal Server ErrorHelp please.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, a new client has asked me to make some tweaks to their site, and they are using this theme. Quick question, how do you change the icon colour for the icon used in the box component? As far as I can see it just adds a PNG which is white.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I already have an account but it won’t let me search the forum because it’s my client who has registered the theme, not us.
Hello again,
In this case you should ask your customer about login and password to the Support Forum.
PRE-SALE QUESTION: Is it possible to offer online courses in this theme? If not, what course plugin do you recommend?
Hello,
I’m sorry, but such feature is not available. In spite of this, you can use this plugin: https://codecanyon.net/item/bookingo-course-booking-system-for-wordpress/32368828
Hi, I am trying to update the latest version but it gives me some errors. How can I update the latest version to avoid problems?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, presale question, is it possible to fix 3 errors in w3c validator? validator.w3.org
Hello,
I’m sorry, but these errors come from the external plugins and we are not able to control them. Please notice, that these errors don’t matter on how the site works.
Hi I’ve upgraded to WordPress 5.9 and getting the following Jquery error, will you be releasing a fix for this issue? Thanks jQuery Migrate Helper — Warnings encountered This page generated the following warnings:
https://mysite.com/wp-content/plugins/page-builder/script/jquery.blockUI.js: jQuery.isFunction() is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.qtip.min.js: jQuery.fn.mousedown() event shorthand is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.qtip.min.js: jQuery.fn.bind() is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.waypoints.min.js: jQuery.fn.load() is deprecated https://mysite.com/wp-admin/js/common.js: jQuery.isFunction() is deprecated https://mysite.com/wp-content/plugins/page-builder/script/jquery.qtip.min.js: jQuery.fn.delegate() is deprecated https:/mysite.com/wp-content/plugins/page-builder/script/jquery.dropkick.min.js: jQuery.fn.bind() is deprecated https://mysite.com/wp-content/plugins/wp-security-audit-log/js/common.js: jQuery.fn.click() event shorthand is deprecated Please make sure you are using the latest version of all of your plugins, and your theme. If that is the case, then you may want to ask the developers of the code mentioned in your warnings to update it.Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
The issue isn’t to do with my setup, I think this is really unfair of you to ask me to pay for another period of support because the error I’m getting is coming directly from your theme, and the page builder, it doesn’t look like you have upgraded to the latest stable release of jQuery. Thank you.
Hello 
I have a quick question: with the slider you always have a background in the demo… with me (https://krabbeleck.de) this background is only in the middle as a narrow strip?
What I have to do so that looks like your demo?
Thank you.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
When trying to load the information of DEMO it throws that message.
I disabled the Better WordPress Minify Plugin, but it keeps throwing the same error.
I paid almost 60 dollars and the thema does not work.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Any help would be appreciated.
Thanks
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Looks like a great theme (Fable). However, I have just one question. Does this theme include any discussion forum? or does it support bbpress? Thanks in advance.
Hello,
I’m afraid that these options are not available. Let me know if you have further questions.
Hi, when will you be releasing an update for Slider Revolution, the current theme version is 6.3.9, but the latest available version is 6.5.5? Thanks.
Hello,
New version of the plugin will be released together with the new version of theme. It is hard to say, at this moment, something more about release date.
The theme template is not saving my changes and the screen popups don’t fully display the “save” or “cancel” buttons on my screen.. tried on various monitors
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Can this theme be edited with elementor?
Hello,
Theme includes own page builder based on which you can create entire content. Let me know if you have further questions.
Hello, When I update to wordpress 5.7 I receive a white screen and the theme doesn’t work. Is it compatible with 5.7? My current wp version is 5.4.6 and theme’s 3. Is there any similar case?
Hello,
Yes. Theme is compatible with WP 5.7. Please create a new topic on our Support Forum: http://support.quanticalabs.com/forum – we will check what is wrong.
I can’t do that! My support licence is outdated. Can you help with another way?
Hello again.
In this case you need to renew your support.
hi, i have purchased this item butt he Google maps api is not working. it is asking for payment. please update. or send new one?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, I have sent many emails regarding the API for google maps not working and asking for a new API code. I purchased and its not a working theme.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, when i updated all site is broken… my support expired and i think i don’t have to pay again to updated the theme. You shall publish some documentation to update your theme. Please, i need to fix it as soon as possible. Thanks.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I am looking for a solution for fix this but you don’t publish your solutions, you only ask for access for fix it. I need documentation to update it correctly, could you tell me a url where you explain how update your theme please? Because it isn’t first time i have this problem… I see a lot of people have the same problem with errors of multisite and you don’t write what is the solution for that.
Hello,
I’m not sure what do you mean. I’m not able to publish a solution without checking what is wrong on your side. Please describe your issue on our Support Forum, provide all credentials to the FTP and WP dashboard, then I will check what is wrong.
I would like to know where the exact instructions are to install the update to this theme. I have had no problems with previous updates but this one keeps coming up with wp-content/themes/fable/multisite/1/style/PB.Frontend.css cannot be created. Please make sure the location is writeable.
This happens for the css files in the same directory. What is causing this issue as quite a number of people have experienced it?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I can only use the forum in view only mode. I just wanted to know the steps as you’ve mentioned what we need to do but not the how we need to do it. I can only post if I extend the support. I’m just trying to update the theme with your latest update.
Hello,
In this case you have to extend your support. Then I will be able to check what is wrong and provide a solution. Thank you.
soory – my mistake
Hello,
Ok. No problem.
