87 comments found.
I try to send you a ticket, but can;t acces purchase code. Please,after installa and activate all plugins get ths errors:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the booked domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /public_html/wp-includes/functions.php on line 6121
Deprecated: Creation of dynamic property booked_plugin::$booked_screens is deprecated in /public_html/wp-content/plugins/booked/booked.php on line 44
Deprecated: Creation of dynamic property TwitterFeed\Builder\CTF_Feed_Builder::$ctf_sb_analytics is deprecated in /public_html/wp-content/plugins/custom-twitter-feeds/inc/Builder/CTF_Feed_Builder.php on line 23
Fatal error: Uncaught Error: Class “DOMXPath” not found in /public_html/wp-content/plugins/qi-blocks/inc/libraries/svg-sanitizer/data/XPath.php:4 Stack trace: #0 /public_html/wp-content/plugins/qi-blocks/inc/libraries/svg-sanitizer/include.php(16): require_once() #1 /public_html/wp-content/plugins/qi-blocks/inc/libraries/include.php(9): require_once(’/...’) #2 /public_html/wp-content/plugins/qi-blocks/class-qi-blocks.php(313): include_once(’/...’) #3 /public_html/wp-includes/class-wp-hook.php(324): Qi_Blocks->include_modules() #4 /public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /public_html/wp-settings.php(705): do_action() #7 /public_html/wp-config.php(102): require_once(’/...’) #8 /public_html/wp-load.php(50): require_once(’/...’) #9 /public_html/wp-admin/admin.php(35): require_once(’/...’) #10 /public_html/wp-admin/themes.php(10): require_once(’/...’) #11 {main} thrown in /public_html/wp-content/plugins/qi-blocks/inc/libraries/svg-sanitizer/data/XPath.php on line 4 There has been a critical error on this website. Please check your
please,need to resolve this urgent! Thanks in advance,P
Hello,
To locate your purchase code please follow steps from this article.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
You can deactivate Qi Blocks and Qi Addons plugins. These are free plugins which add some additional blocks and Elementor shortcodes, however, they are not used when creating demos so you can deactivate them if you don’s plan on using them.
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Problem resolved. Please check: # 300797 ticket, have import problem. Thanks in advance
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
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Hi Qode / Mikado Team,
Getting a lot of deprecated errors here all triggered by the Qode Framework plugin, version 1.2.2. This is the one that came with the TouchUp theme. Is this being solved? Thanks!
Hello,
The deprecated errors are nothing to be worried about. If they originate from the theme or framework plugins, they will be resolved in future theme updates.
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Hello, how are you?
I’m having a recent issue with my website https://equalsaludybelleza.com/ — when I try to access it, it redirects to a blank page. After multiple checks and scans, the problem appears to be caused by the TouchUp-Core plugin. When I deactivate it, the entire site works fine, but as soon as I reactivate it, the site breaks again. I don’t know what to do to fix it, and as far as I know, the plugin is updated to its latest version.
Hello,
You can find theme changelog in this link. If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Also, please navigate to Settings > Permalinks and make sure the url structure is set to Post Name.
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Thank you so much! It worked perfect, thanks again for your help.!
Greetings!
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hi can some one help me to deregister my purchased code?
Can someone help me to solve this problem? I recently purchased this, and now I want to deregister to use my license key. Kindly request to help me out of this problem.
Hello,
We have deregistered your purchase code remotely. You should be able to use it again.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article.
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Hi 
In Touchup Dashboard I enter my Purchase Code and Email and click on Register Theme! The message “Please Wait…” stays on the screen and nothing happens.
Pls, help!
the help article not work
Hello,
Thank you for reaching us!
The cause could also be SSL. Please contact us through this email, include your purchase code in the email, and our support agents will check and assist you with registration.
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Your documentation is BAD and outdated! Can you please provide me proper documentation and how to install this template? Also where to find product code? My client is really upset because this is taking more than usual.
1. Plugin “Booked” is not supported anymore and needs to be replaced 2. TouchUp Core Options – do not exist after theme installation and plugin activation 3. Purchase Code is not available where you expect us to find it. Button have NO hover function
And in order to create a ticket i need Purchase Code! Im really about to give you 1 star for this and ask for refund
Hello,
We are sorry to hear that you’ve got this impression.
We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can also find many great articles that might help you on the way of developing your website.
Regarding installation and purchase code please check the articles linked below:
How To Install A Theme Via WordPress
1. The Booked plugin is no longer supported by the developer but we are planning on maintaining the plugin.
2. Once you install the theme you should navigate to Appearance > Install Plugins and install/activate plugins listed there one by one. It is also important to install Qode Framework first and TouchUp Core plugin second.
3. Please check this article – Where Is My Purchase Code
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
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2. You didnt mention any sequence in documentation. Now it works when i do it in this order.
3. It is not available. That button have no cover and no dropdown, but i managed somehow to get purchase code
Why i can’t Deregister template from my test environment? It says “please wait” and its stuck there for 10 minutes now. I tried few times, still not working
Hi,
If you are getting “Please wait…” message then try the suggestions from this article and in case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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I want to use my old unused license, I opened a ticket for you, could you be interested?
can someone help me?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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Hello, i want to know where is the license for the GT3 Gallery Pro plugin that comes with this theme? thanks
Hello,
This plugins is not included with the theme. All of the plugins included with the theme are listed here.
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Hello,
We purchased 3 “TouchUp” and one “Grill and Chow” theme from you. I want to know which domains these are installed on. Can you assist?
Regards
Hello,
Please contact us through this email, include your purchase codes in the email, and our support agents will check this and let you know. Thank you.
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This theme is installed since 1 year but the speed is pathetic, We are trying to optimize it. Also paying hard to optimize the speed. But no one is able to optimize the speed. Please at least help me to resolve the issue
Hi there, We are sorry that you feel this way however we do have a devoted theme that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you and suggests improvments.
Thanks
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I have been trying to get in contact with the authors for days with no luck. The website is a client website and it is broken and I can’t get any response from support. My hosting company (Godaddy) upgraded to PHP 8.0 and the theme is not compatible. I need the authors to fix this. My client is very upset.
Hi there,
We could only locate an older request from your end at our help center, so if you possibly do have a request ID please let us know so we can check this.
Thank you.
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Yes … here is my ticket number #235528 and someone replied but see my request
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Thank you.
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Good morning,
Do you plan to update even the core of the template? It is almost a year old, even the Wordpress versions have evolved a lot in the meantime.
I’m interested in this template, but given its price, I’m afraid that it will be incompatible afterwards with wordpress plugins…
Hi there,
Thanks for writing in! We are currently working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience.
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I bought the plugin. I just installed it. But in plugins to install I only have Elementor as page builder. While in the description of the template in themeforest, you say that it is also compatible with wpbakery Page Builder. Why is it not included in the plugins to install? I want to import the demos. Are the demos compatible with wpbakery or not? I chose it only for its compatibility with wpbakery. I’m more comfortable with wpbakery. If it is not compatible with wpbakery and the demos are not working with wpbakery, I don’t need it. How can I request the refund? THANKS
Hi there,
When it comes to WPBakery the theme is compatible with the plugin but it does not come included nor do we have an option to import the demo content with it since the themes native import method comes with Elementor. So the WPBakery does not come included within the theme and you will need to create your own content with it if you intend to use it, all shortcodes are available and compatible though.
When it comes to refunds this is handled directly through Envato. Thanks for understanding.
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When exporting the demo, I get 403 error at 80%, my problem is not solved at all, my support ticket is not answered, please help
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Hello, Does it support RTL?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
You can check our themes with RTL support in this article.
If you have any additional questions please let us know.
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We have tested 3 different servers and the server has no memory or bandwidth limit, 70% importing after that server showing 504 server time out error, the footer widget is missing
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Already contacted Help Center (ticket 225281) and i did try the XML import and it stuck in the middle. Secondly it didn’t import all content, widgets and footer sections. if you could share the live demo of your by importing it using all in one migration then problem will be solved within a minute.
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all i got was the exact thing you messaged about the XML import and you must know that doesnt work or fix the issue because reading these comment you can see it been the same problem since last year and there has been no updates since September!
Have you tried importing just widgets in TouchUp Dashboard > Import (please see screenshot)?
Please understand that sometimes additional troubleshooting and explanation from the user is needed in order to find the cause of the unexpected behavior so please continue the conversation with our support team at Help Center and they will gladly help you.
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I need to know how to unlink the purchase code from the website. but I don’t know which is the site that has the code active
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Very bad experience, support does not respond quickly, it takes days and days. Besides, nothing they do for me, i am still in the trouble for days …
I’m really nervous, i regretted the thought of buying from you 
Hi there,
We are sorry to hear this however please understand that our support team does not operate during the weekends. Anyway, we do see that your request has been responded and that they managed to import the demo content for you so feel free to check this and continue the conversation with our support team if you need any further assistance.
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I want to edite the Footer but the page is not working”Appearance>Widgets”, this msg appears “There has been a critical error on this website. Please check your site admin email inbox for instructions”.
how can i solve this problem?Hi there,
You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update. Also if you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Bonjour, nous avons un thème TouchUp ChildVersion : 1.0.0 nous souhaiterons mettre à jour notre wordpress sur 6.0.1.Est ce possible sans que le thème soit endommagé ? MERCI
l’extension Booked est indiqué non valide pour la version php 7.3 ?
Hi there,
Thanks for writing in! We are aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
The theme will for sure be updated and compatibility will be added.
Thank you for your patience.
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Tickets, tickets, only problems with this theme. Please, put my website to run without errors!!!
Opened Tickets 190741 Error widgets pages 190605 Critical error when activate Touch Up Core 190331 Change menu text color
Hi there,
Thanks for writing in! We do see that on all your requests you managed to solve every issue, and if you need any further assistance please continue the conversation with our support team.
Thank you.
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It’s almost impossible to run this theme. A lot of problems to install. Now widgets pages has a lot of errors. I opened several tickets in helpcenter.qodeinteractive.com, but the attendants take days to answer.
There is 1 month trying to put the website to run without any errors.
Hi there,
Thank you for writing in! We do see that on all your requests you managed to solve every issue, and if you need any further assistance please continue the conversation with our support team.
Thank you.
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