18 comments found.
Hi, how to update slider revolution on theme ?
thanks, P
Also, Elementor Pro get error that can’t be updated. Here is link: https://ibb.co/9Bt4WMS, how to resolve this.
20 days have passed, but I still haven’t received any response
Please contact at support WhatsApp: +8801998900100
Hi, I changed the theme colors to my brand colors, but I still see the original colors. How do I fix this?
You have to clear browser cache and reload the page by pressing Ctrl+F5.
Please contact at support WhatsApp: +8801998900100
My team will help you to resolve it.
Hello!
I have an issue with the license for theme e65ea016-c9e3-457e-a68f-96c80a5c6b63, and I cannot make any updates to the pages. For this reason, I contacted the support service of the company hosting our website, and they provided the following response:
The theme version running on your website appears to be 1.0, while the latest version is 1.2, released on November 5, 2024: https://themeforest.net/item/medirus-medical-health-wordpress-theme/36834794Since modifying the core files of the theme is not recommended for actively supported themes – as these changes may conflict with upcoming theme and plugin updates – I suggest contacting the theme developers for further assistance. They should be able to help you update the theme and make any necessary adjustments to the theme code to ensure compatibility with newer versions of Elementor.
The contact information for theme support can be found on the ThemeForest page of the theme: https://themeforest.net/item/medirus-medical-health-wordpress-theme/36834794/supportIf you require further assistance from us, feel free to contact us again.
Please help me resolve this error so I can make updates using Elementor.
Best regards, Ovidiu Neag
Please contact at
Support Email: help.thememascot@gmail.com Support WhatsApp: +8801998900100
My team will help you to resolve it.
Hi,having problem with import demo data. We sent you that we have problem with elementor,but I don’t get repond from you for a cucouple of days, so we try to again reisntal theme and make import, get error
[ERROR] Failed to import “qi-addons-for-elementor-placeholder” (Media)
please, this is very urgent now !
also,there is somep ropblem with elelemtor pro, please check !
Thanks in advance,Pavle
Support given
Hi, the page edit with elementor doesnt work, I tried everything, i updateds the plugins and the theme and still it doesnt work please respond quick its urgent.
Please contact at
Support Email: help.thememascot@gmail.com Support WhatsApp: +8801998900100
My team will help you to resolve it.
hello, I have some areas in the website where I am unable to change the color, I need to change the blue to burgundy but the theme is not changing it. https://whitakerhealthcenter.wpcomstaging.com/
We have disabled mascot-core-medirus-wp plugin as per your suggestion.
Can you please look into further things please to make the theme properly working for us.
Thanks
Please send wp login info at help.thememascot@gmail.com so that we can help you
Hello Team,
I am seeing this kind of error log https://ibb.co/1r2b4hT while editing the homepage. Please help me to fix the issue.
Thanks
Please send wp login info at help.thememascot@gmail.com so that we can help you
Hello There,
I have installed Home 4 layout along with all the required plugins but still I am facing issues as icons are showing bigger and some sections are not similar as the layout displayed.
Here is the URL of the website – https://clientproject.co/ryzerpharma/
Can you please help me to install the Demo Home 4 Layout properly.
Thanks
Please deactivate “Inline Font Icons” from here: https://prnt.sc/FbG2BsjEBCyu Hope it will fix your issue. Please let me know if you need more help.
Please do a favor for me and rate us 5 STAR from here: https://themeforest.net/downloads Your rating will help us grow our business. Thanks
Thanks it worked.
hello, a few items on the homepage are out of order after the demo import. Please help?
Please send wp login info at help.thememascot@gmail.com so that we can help you
hello, we need to change the theme color of the website and it is not changing to the burgundy color. #6D0505
Please send wp login info at help.thememascot@gmail.com so that we can help you
Hi dear Support.
How to activate this template for my web site.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
I have sent you all the details.
Thanks
Hi, Header Banner Slider is Not Working, Please Provide full theme
Hi, I just uploaded latest files. You will get notification to download the latest version. Thanks
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
give me support details im contacting since 2 days to install arabic demo for my website licence because I’m getting error 503 I followed all steps correctly I don’t know whats going on really can anyone help me here ? thanks
Hi, I am checking it now. Thanks
hello when importing demo content it show error please solve this issue thanks
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
i have sent no reply
i need support team details live chat whatever please
Hi, I am checking it now. Thanks
Great Work,Congratulations GLWS 
Thanks
Congratulations, best of luck with sales 
Thanks