171 comments found.
Hi,i just bought your theme and install in my website but i the logo on the prime menu doesn’t change. i changed the logo of the website , you can check if you mvoe to shop, but the logo does not change on the menu. How to do ? The website is paperarting.com
Hi van125,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
hello one question where can I change the word “DAILY FLASH SALE” to German? THX
Hi kostas113,
You go to Edit with Elementor > Edit TS Product Deals > General > Title > change it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
It would be great if you could add the possibility of designing the header with Elementor in the next updates
Hi conradgreen,
To customize the header layout, please read the document at the link https://docs.theme-sky.com/reebox/#header-customization so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi I have purchased the theme reebox.but I am facing some issues in this theme.I don’t know how to fix it.while installation,there occurred some warnings error that .and theme is not working properly.
Hi rakeshs26,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Home 01 is missing from theme. . I am unable to customise all the sections of my website.please help me urgently.
Hi rakeshs26,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, please let me know if it is possible to use help during the installation of the plug and skin on the server
Hi FirstMed_Poland,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, installed it, and have loaded some products, the description doesnt show and I only see some other content if I enable Tabs. How can I get description to show, or how can I edit the content of the tabs?
Hi nobilius,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Footer not displaying correctly
Hi augustoalva,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
In tablets/mobile devices I can’t change the nav button or turn it in any colour, it is invisible but you can touch on it and see the menu. I need it to be visible at least. I tried to change the color scheme but it doesn’t work.
Hi CrazyJoX3,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
hi.I brought your theme and now i customizing. I have a two problem. I can’t remove your ’’GET 20% SALE WITH COUPON CODE #CGBNJKI25’’ headling and i can’t change first siding banner imagers.how can i fix this?
Hi harsha0116,
1) You go to Appearance > Theme Options > Header and change the Store Notice option.
2) Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello i have a problem. How to edit shopping cart whitch is sliding from right? i need to translate it to polish. Please fast help me.
Hi stsiedem2,
You can use the Loco Translate plugin to translate it. For more information, you can watch our tutorial video https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb&index=12
Please note that cart is cached by WooCommerce. So, you may need to update cart after translating.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I found the theme really good, but I found one issue in mobile menu icon not working Home 01 Demo. Please have a look and rectify the issue. Thanks
Hi infortecbd,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
I believe its ok. I was checking mobile version in my desktop, on mouse click the menu was not opening up but when I was checking in my mobile, it is working fine. Thanks for your support.
Hi infotecbd,
You’re welcome! 
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Hello,
Is it possible to change email subscriptions form from Mailchimp to Contact Form 7?
Hi ArcticAspenStudio,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Howdy, I’m trying to change the text from the popup that displays the check cart and checkout.
I don’t want to use a module for this, and I want to use functions.php but the code doesn’t work, I need help.
To be translated: https://prnt.sc/srFFGOvd4VXm Function i used: https://prnt.sc/CTKv-b-Y-_YM
On other website with different theme it works… Please send me a valid code, or solutions for doing this. Thanks!!
Hi mmnf,
You try to use the Loco Translate plugin. You go to Loco Translate > Themes > Reebox > search and translate your words. Or you go to Loco Translate > Plugins > Woocommerce > search and translate your words.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
nice but not responsive with https://www.phoeniixx.com/product/woocommerce-check-pincodezipcode-for-shipping-and-cod/
go to add plugin and search pin code plugin and install
Hi samgujjar,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi Team, I am not able to use the License Key for Revolution Slider it Says “License Key was Locked”. How can i use premium features Elementor? Does this purchase not contain premium features of required plugins?
Hi baraskar-sandeep,
About Slider Revolution license, please read this article https://skygroup.ticksy.com/article/10856/
Our theme does not require the Elementor premium version.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello support team, I want to know how to modify the feature of the top blue bar that includes a discount code
Hi karimboussif2023,
You go to Appearance > Theme Options > Header and change the Store Notice option.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hello, please give me a full refund. The theme doest fulfill my requirements.
Ty,
Nick Huijdts
Hi Nick Huijdts,
Thank you for using our theme!
You have just purchased our theme today. So you may not yet understand the theme. Please open a ticket here https://skygroup.ticksy.com/ and give us more details about your issue. Our support team will help you check it.
Have a nice day!
it’s just an awsome theme here, We’ll use for sure!
Here is my test feedback:
+add 360° view support, and 3D Models view support..those are very important features for product showcase enhance..especially when it comes to fashion (clothes, shoes, accessories,...)
+another point to be considered is “whatsapp checkout” cart button (linked to COD).
+for checkout, consider adding “partial cart checkout” feature: it’s a very useful feature that let client buy some added items and keep others in cart for later.
+“buy now” and “guest checkout” are much common features, but I couldn’t notice if they are available.
Please note that Some third-party solutions exist for each of previous points, but may not be supported or may generate errors if used..so integral solutions are always the best!
Again, good work and keep going.
Hi boomdesign_in,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
those were only suggestions, I’ll buy later if I need.. my bests
Hi boomdesign_in,
Thank you for being interested in our theme!
- 360° view: you can check this demo https://demo.theme-sky.com/reebox/shop/nikes-air-winflo-7/
- Whatsapp checkout: you need to use a third party plugin.
- Partial cart checkout: unfortunately, we don’t support this feature currently.
- Buy now: please check our demo https://demo.theme-sky.com/reebox/shop/nikes-air-winflo-7/
- Guest checkout: it is a WooCommerce feature https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
Have a nice day!
do y9ou have a ticket system or forum to post issues
Hi manaskapoor,
If you need help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
