213 comments found.
I was able to fix it. Thanks
Hello,
Thank you for letting us know!
Have a great day!
Support
Select Portfolio part of
Qode Interactive
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Hi Qode Team,
Not sure if your email client is working. I have emailed your support at helpcenter@qodeinteractive.com, office@qodeinteractive.com and used your website contact form and usually get an auto responder back to let me know someone has received it and and ticket number.
I have emailed you direct in the past with no issues. Not sure if my email client is blocking your response or you are not receiving email.
My email is in regards to the update and my licence. I have no active support and we bought to licence from an agency at the time. The agency doesn’t exist anymore but we do have a licence that I have shared by email. I usually use this to help identify that we are a genuine purchased user. Unfortunately this is the only way we are able to get support or theme updates from you.
Please let me know you have received our email.
Regards
Hello,
We are having some email delivery issues lately, and it is possible that the emails are not being received.
To update the theme you can follow the instructions from this article
In case you do not want to wait for the next theme update to update the bundled plugins, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
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Hi Qode Team, just emailed your support@ email direct. I got a conformation this time 
.
Look forward to your reply.
Regards.
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Select Portfolio part of
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No worries. I got a reply from my ticket but it never answered my original question so had to reply back and ask again.
Thank you though for letting me know about the importance and you do try and get back to emails asap.
Hello,
Our agents will take a look at it as soon as possible.
Support
Select Portfolio part of
Qode Interactive
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Where I Can get Figma Design File For This Theme ?
Hello,
You can send in a ticket at our Help Center explaining which design file you require, and our agents will be happy to assist you if said PSDs or XDs are available.
Support
Select Portfolio part of
Qode Interactive
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Any update there? The last update is from 2021…
Hello,
The theme is supported and we will continue to update it. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
We should add that the current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
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I just updated my theme yesterday from 1.2 to 1.7 and it has broken my website. Especially on the mobile device the logo is too big and covers the entire website and navigation. I’ve tried to remove logo from mobile and also tried to limit the size of the logo on the header and size of the header on mobile devices. I tried removing the logo altogether but it doesn’t seem to be working. How can I make it work?
Hello,
Have you also updated Select Core to it’s current version (1.3 at the moment)? After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Also, when you update theme and plugins, you should navigate to Select Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file (with all of the settings set in Select Options).
Support
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Yes, all of this was done and yet the theme gave me a broken website. I’m now trying to restore my website to an older backup before I updated the theme.
Hi,
When updating theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins, and we do recommend updating the theme with FTP method. Also, if you are using some cache plugin please deactivate it during theme update.
Support
Select Portfolio part of
Qode Interactive
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We need WPbakery Upgrade to 7.7 for Important Update about security fixes!
Hello,
Thank you for reaching us!
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hi Team, just so you are aware and have emailed your support email. Google has now depreciated google.maps.Marker. Because you haven’t updated anything theme related for over two years Some elements from the plugin ‘Select’ (That is part of the core theme) do not work as expected and will break at some stage this year.
This is the error: As of February 21st, 2024, google.maps.Marker is deprecated. Please use google.maps.marker.AdvancedMarkerElement instead. At this time, google.maps.Marker is not scheduled to be discontinued, but google.maps.marker.AdvancedMarkerElement is recommended over google.maps.Marker. While google.maps.Marker will continue to receive bug fixes for any major regressions, existing bugs in google.maps.Marker will not be addressed. At least 12 months notice will be given before support is discontinued.
Please for god sake update your theme and plugins. This is becoming annoying now and others need to be aware to avoid this theme until issues are addressed.
Hello,
Thank you for reaching us!
Our dev team is aware of this and is working hard at the moment on updating all of our themes. We don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest. The update will be in the timely manner so that the Google Maps service interruption doesn’t occur.
Your email should be updated with response now. In case you need further assistance please continue the conversation with our support team and they will gladly help you.
Support
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Any news on this? Three years in and still waiting on an update. Out of date scripts, conflicts with WooCommerce, the list is long. Why is it taking three years to update? You need to remove this theme if you refuse to support it.
Hi,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. We do update all the template files when we release new versions of the theme.
If you are getting the ‘Outdated Files’ WooCommerce message, please note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. In case you already updated the WooCommerce plugin, go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
If there is some kind of a glitch, you can downgrade WooCommerce to some previous version.
Also, you should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help.
Support
Select Portfolio part of
Qode Interactive
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Hi Team,
Are you going to update the theme after 2 years of having nothing added/updated or tweaked to suite todays trends, WordPress changes and PHP changes. There is so many PHP issues in the theme when using PHP 8+, icons are out of date, conflicts with WP Bakery and Select elements. The list is endless. Why the lack of support for this theme?
If I’m honest the price tag for this theme doesn’t reflect its support. It should be half this if you are not willing to update it after 2 years. Things have changed and surely you are aware of security, bugs and improvements that come with this.
Regards
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme is compatible with latest version of WordPress and PHP 8.0. Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
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Last update was in 2021? But theme is compatible win new versions of wordpress?
Hello,
We have tested the theme on our installation with the latest version of WordPress and the theme is working correctly. Please note that not all WordPress updates require theme to be updated. The WordPress 5.8 was a major WordPress update where new block-based widget feature was added and the theme is now compatible with this feature.
Do let us know if you have any additional questions.
Support
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Have you any plans of updating the theme to support latest PHP, WordPress, Woocommerce etc? It looks like its not been updated for over a year and starting to see errors with WooCommerce templates not being compatible.
Hi there,
Thanks for taking an interest! We do certainly and it is on our priority list so it will be updated as soon as possible.
Please let us know if you have any additional questions.
Support
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Thank you for the reassurance. I look forward to the changes, any improvements and new additions to this amazing theme.
Hi there,
Thank you for your patience and when it comes to the update we can say that Compatibility will be a priority but if you wish to share some request for new additions please let us know.
Support
Select Portfolio part of
Qode Interactive
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Hi Select team, just want to know if or when you update this theme to add additional options for social media. Currently Twitter is now become X and its frustrating that the icon libraries are now out of date. Please do add this option to the next theme update.
If there is a way to add more icons please do share with us all on here.
Thanks
Hi there,
Thanks for writing in! It will for sure be added within the next theme update. You can perhaps use an image for the twitter icon as a workaround.
We hope this helped and thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
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Hello, does your theme support RTL?
Hi there,
Thanks for writing in! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Hello, is your theme support RTL?
Hi there,
Thanks for writing in! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Theme won’t activate – submitted ticket in Qode support system but no response.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Select Portfolio part of
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Hello sir,
WPBakery Page Builder plugin not updating. Version 6.7.0 is installed. I want to upgrade to version 6.10.0. I can’t do this. It hasn’t been updated for a year. Many plugins are not working properly. .
I need your help to solve my problem. So Thanks.
Hello,
In case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
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thanks. I send mail.
Support
Select Portfolio part of
Qode Interactive
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Hello,
WPBakery Page Builder plugin not updating. Version 6.7.0 is installed. I want to upgrade to version 6.10.0. I can’t do this. It hasn’t been updated for a year.
Your website is giving an error. I request your help. thanks.
Hello,
In case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
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thanks. I send mail.
Support
Select Portfolio part of
Qode Interactive
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Hi there, I purchased this theme today, although I really love the look of it, it is way too advanced for me and realized its not a good fit for me. I saw that there is a 14day refund policy, would I be able to get a refund? Thank you! Joey
Hello,
We do understand that it might be confusing at first but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We do follow official Envato Market refund policy which you can check in this link.
Support
Select Portfolio part of
Qode Interactive
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Hi,
demo: https://aoki.qodeinteractive.com/ and my website cant display mobile avigation properly.(not desktop)
(Mobile device menu) : 1st Level Dropdown Menu – display properly, but 2nd sub dropdown Menu- cant see properly,(need to scroll) mobile menu height too low, I cant manage mobile menu height in select option.
same error still display demo site and my website. I cant manage mobile menu height in select option,
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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I really like this theme, but I am concerned that it hasn’t been updated in nearly a year. Do you have plans to continue to update it or is it close to retirement?
Hi there,
Thanks for writing in! It will for sure be updated but the theme already is compatible with the latest version of WP and PHP 8, even though the latest WP compatibility is not added to the changelog. Though it will be once update is released.
We hope this helped and let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Hey – can you sort your demo pages out please – it is loading way too slow. other demos are fine just yours as i need to view all pages!
Hi there,
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization.
We would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Select Portfolio part of
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Is it Elementor ready? Can I edit pages with elenentor? Thanks
Hi there,
Thanks for taking an interest in our theme!
Our Aoki theme is built with WPBakery, but you can check our themes built with Elementor here.
Support
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