4639 comments found.
Hello, one information. I have a shopify site already up and running with several active info products but I would like to change the template because I don’t like what I have aesthetically. Does changing template risk problems or that something stops working or is it just an aesthetic question? Thank you
Hi Friend,
For your information:
When you would like to change your current template to a new template, all your customization/ modification will lose, you have to rebuild your website again
Because every template will have completely different code structures and everything is built from scratch so hope you can understand this.
Thank you
Yes I know that changing templates changes customizations, but I guess it’s like woocommerce that products, categories and applications remain. True?
Yes. When you change new template, only lose customization, however, your products, categories and applications are remain. Don’t worry about this.
Ok thanks, sorry last question before my purchase. I use the app “Digital Downloads”. Is it ok with that? Thank you!
Hi Friend,
We don’t test all apps with theme because it has too many apps but we have used this app and it works normally. This is an app from Shopify to help you sell digital products
Hi, I bought this theme once before and I like it very much. Now I want to update another shopify website’s theme with ELLA. We use the SELLBRITE app on this website. Does the theme update cause any problems? Can we continue to use SELLBRITE with ELLA?
Dear Friend,
Thank you for purchasing the Ella theme.
Our theme is built with Shopify Standard. It works fine with almost Shopify apps.
With the Apps you asked in above question, when creating the Apps, their Developer will try to make it compatible with every theme on Shopify and if you have any trouble while integrating the Apps to the theme, please contact to the App Developer so they can help you and we think that they will understand their product better than anyone.
Thanks a lot
Hello,
We’re trying to use your Product Bundle mechanics based on your documentation https://halosoft.gitbook.io/ella-documentation/product-page/product-bundleBut we cannot seem to find this block in the Product page template. Screenshot – https://nimb.ws/EDzZJm Is there anything we’re missing by any chance?
Thanks!
Dear Friend,
Regarding your question
First, you have to follow the instruction in user guide documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle#01-set-up-product-bundle
Step 1: Set up Product Bundle
Step 2: Set up discount rate for Product Bundle
You only need follow our instruction above, product bundle will automatically display which you wanna show product bundle and you don’t have to set up it in Theme Editor. Don’t worry about this.
Thank you
How many are running on the newest 6.3 version? I’ve waited a bit to make sure all issues/errors are worked out in version 6.0
Hi Friend,
Can you tell us more details? There are no issues or errors, we are working on releasing new features, new designs, new things for theme and keep theme updated regularly.
You can use theme well and in the future if you don’t need the new things, you don’t need to update theme. Thank you, have a great day
Thanks for the reply. I was responding to comments in this theme when the new version came out. I’d like to take this version live but not if there are issues not worked out or a multitude of improvements coming. Upgrading is not easy now and takes hours of new work. I’d like to do it only once.
Thank you, but you should not wait now. Theme will never stop updating because it is a part of theme which makes theme grow better. As we mentioned above, we are working on new things for theme. You can either update in the future if you need the new things we will release or don’t update if you don’t need the new things 
Thank you for the reply. I do like the new features and speed but want to ensure the functionality is without issue. I’m attempting to match current site settings now and seems many of the header, mega menu and footer options are gone. I thought there used to be 3-4 header, footer and menu choices. I may have missed something in the settings since everything has moved.
If you have any troubles and need our assistance, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ and describe the problem you are facing so we can easily help you.
We are looking forward to receiving your ticket soon.
Thank you
Thank you for the reply but I am unable to create a ticket in that support system without adding additional support time. My question was…. You asked that I create a ticket for my questions about setting up 6.3 to match my old store 5.1. I am not finding the previous options for setting up headers, footers and menu. Unless I am looking in the wrong place, it seems the new template is much more limited compared to 5.1. Please confirm.
Hi Friend,
If your support time has expired, you need to get our assistance, you can renew the support time at this link here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
In addition, regarding your questions above
We are available settings here for your reference:
1. Headers: https://prnt.sc/LyevaB3VG3x7
2. Footers: https://prnt.sc/B3F5Ig8-8O4u
3. Menu: could you please let us know what menu are you mentioning to?
- If header’s menu: we have option in theme settings like this https://prnt.sc/RUx0Z4U_eW3Y
- If footer’s menu: here is option for your reference https://prnt.sc/soLZiq46k_Id
In other words, the Ella theme version 6.0 was built from the Dawn theme with completely different code structures and compatible with Shopify 2.0. We are not able to match the Ella version 6.0 with Ella version 5.0.
When you wanna upgrade your current theme to newest version, you have to rebuild your website as using a new theme as well as we spent 1 year to build Ella 6.0, everything is built from scratch so hope you can understand for our difficulty and set up Ella 6.0 for your store.
Thank you
We are not seeing the same screenshots for the 6.3 install. In fact, the usual place to change header setups is not the same. I am assuming its the same for footer. Where do you go to choose the format like in 5.1?
Have you limited header and footer options in 6? I dont see same options we had in Ella 5.
Hi, if I renew support will you be able to help me install the updates and also get the header fixed? The logo won’t change sizes in the header 1 setting and the header 2 setting doesn’t allow full width so the navigation menu has to be much shorter. Will your support help fix this?
Hi Friend,
Yes, team will support you for this. After you renew support service, please help us to open a ticket to help you for this. Have a good day!
awesome, thanks!
Hello!
I was using a skin “Fashion Skin” on my website, however I am looking to update it to the new version but unable to find the same? Is the Fashion Skin changed to In Vogue?
Can I update it ?
Hi Friend,
Can you confirm with us you were using this layout: https://prnt.sc/0Y3BGuPY1CJa ?
If yes, it is In Vogue, we changed the name to be easy to follow and set up. You can upload with new theme source and apply this layout for your site by this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
Hi there!
So you have variant image grouping in your theme, but i just can’t find it. The theme documentation are not helping since one of them points so a General section but there is only 2 settings – the last one which is meant to be this option is missing. How can we activate this? And how to use? via image alts? Please help, thanks!
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Don’t worry if your support was expired
We are looking forward to receiving your ticket soon
I’M not worrying at all but it says that the support is expired and i need to extend or purchase a new license. Is this really posible that i cannot ask about a function? What happens if i’m asking this before the actual presale? I’M not asking you to change something just asking about a function which you suppose to have in the theme….
Dear friend,
If the issue you met come from our theme issue, we are willing to support you even the support time of your site has expired. You can comfortable to ask us anything you want.
Below is the step by step instruction to set up Variant image grouped.
- Step 1: Theme settings -> General -> Swatch For Option. Ex: https://prnt.sc/AcKmkmlNBogz
- Step 2: At Production Information, please choose Variant picker => Enable variant image grouped https://prnt.sc/N_Hv4MRbgbxw
- Step 3: Click Products section, then click on the product you would like to add Variant Images Grouped.https://prnt.sc/-RwdoxBvEhxQ
- Step 4: Copy the colors of Variant section https://prnt.sc/9siutrZSXOLZ
- Step 5: Click “Alt” on Image -> Paste Color on “Image alt text” section corresponding to the image.
https://prnt.sc/sYp2UM3R7L84 https://prnt.sc/Ggt_nx0qyvh5 https://prnt.sc/LT8YOUzKNMulHere is result:
https://prnt.sc/C4SVkgkjsWA_ https://prnt.sc/USWZHxBNGnObHope this helps!
Hi there, I have an urgent problem that needs to solved asap, please check TICKET #3144456. 3000 thanks!
Yes, Friend, let us check and help you asap. Love you 3000
The support helped to resolve the errors.
These are support replies.
=> This issue caused by using Banner Block in Main Collection. We helped you fix this issue on live source 6.2.3. - Please help us remove tag
in description to avoid getting 2 tags at the same time and don’t be affected SEO.
=> We helped you add setting for layout Collection Default. We will update this setting for the next update version.
=> Are you mentioning this setting? it still change when we choose width.
=> This is a minor issue on our theme. We fixed it for you. Thank you.
=> We adjusted it for you.
These issues which you resolved will also be resolved in Ella next version or not.
Otherwise when there will be next version then these errors will again occur.
And when you will release the next version.
Dear friend,
We included the code we did on your theme yesterday into our demo theme for the next update. Our team is concentrating on Right To Left (RTL) version for customers who are using Arabic language and need RTL version. This version might be released at the end of this month or sooner.
We definitely include all theme bugs for the new Ella update. Don’t worry!
Hi Friend,
Regarding your problem you reported
We optimized our theme code for the loading, using lazy loading images.
There are several factors impact your online store speed, including the following:
- Apps
- Third-party libraries and services
- Analytic libraries
- Theme code
- The number and size of images and videos
So please help us to optimize your product images, don’t use many apps on your site which are not important.
Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed
For the loading speed score, Ella has a large number of functions and designs, the score will be average, it cannot be compared to other simple themes.
Our another recommendation which we think will be good for you is to use this app: https://apps.shopify.com/avada-seo-suite and we will update this App in App Partner link in our documentation
This app is good, there are many our customers are using this apps because there are many factors affected to website speed not only theme.
For your information:
Currently, this App is having a program offer 20% when customers buy this App as well as optimizing loading speed.
Deal: -20% all paid plans for Halothemes users
Code: HALOAVADA
Valide: From 07/10/2022- 08/01/2023
Link to redeem: https://apps.shopify.com/avada-seo-suite
I’m not testing the speed of my site but the speed of your demo theme: https://new-ella-demo.myshopify.com/?fts=0
Dear Friend,
We think that you don’t pay too much attention to the score on Google Console. Because Google always updates everyday and every website has its own features, functions and several other factors such as theme code, number and size of images and videos, etc…In addition, we optimized our theme code for the loading, using lazy loading images. You don’t worry about this
Thank you so much
I want the description and page title as on this page https://mielemoda.com/collections/everlasting-delight
Please resolve this in next Ella Version
We received your ticket already. You can continue texting us via ticket for any request concerns theme. Thank you.
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Don’t worry if your support was expired
We are looking forward to receiving your ticket soon
Hi, I am using ella theme and Gymuso layout. and i am facing the issue in product video its not shown on the product page. as per the documentation i setup the meta field but its still not working can you please help me ?
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Don’t worry if your support was expired
We are looking forward to receiving your ticket soon
Hi, I want to enable the product video on my product page. i am using ella theme. and follow the documentation but the product video not dispalyed. Please fixed it asap. i also send the staff account invitation on the support@halothemes.com .and the video is already upload you can check through media.
Store URL : https://fireox.pk/
Staff account invitation send on the above email. please accept it and resolve the issue. if you still need anything else please message me on zaman@oxvor.com Ticket does not submit thats why i tell my issue here.
thanks
Hi Friend,
Team will check and update you ASAP
There are still bugs in Ella Ver 6.2.3. The collection page title was with h1 tag in all Ella previous versions but now the super genius Ella team thinks that h1 is not important and they turned it to h3 tag which will decrease the search engine ranking of that page. But they did it. While all other shopify themes at themeforest have h1 tag at the collection page title. But they think h3 is important than h1 so they did it. Collection page title should be uppercase but you can not do it.
When you will select the collection Page Title: Alignment then it will remain on left and you can not align it to any other position.
The collection page layout width also not working. The collection page layout width option not working.
I do not know why this super genius team does not check all these bugs before releasing the next version.
Hope they will think about this. And will resolve these issues in the next version.
Hi Friend,
hope you will not say with that style about our team. Team will give you an exact answer for this tomorrow. Have a great day!
Good morning I want to add a Youtube video to the gallery of each product, when I load it through the link “Add url” I upload the video but does not generate the thumb, but it does appear an Play icon on the previous photo. How can I show the thumb of the video as if it were a photo and when I click on it opens the video window? Thanks in advance!
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
We are looking forward to receiving your ticket soon
Dear halothemesteam, I hope you are fine. Could you please tell me if it is possible to make more than third level menu with the ELLA theme ? Kind regards
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Don’t worry if your support was expired
We are looking forward to receiving your ticket soon
Hi there, how do get the gymuso Home 2 child theme? When I installed the gymuso child theme home page 1 populates automatically. and there is only 1 gymuso child theme zip file in the folder. I am new to shopify haha, please help.
Dear Friend,
Hope you are doing well,
Regarding your question
To import the Gymuso Home 2 child theme, you can follow our instruction here: file:///C:/Users/USER/Downloads/Ella%20+%20Child%20themes%20Update%2001-07%20user%20guide/Gymuso%20User%20Guide/Read_me.html#!/home_page
Hi Friend,
For your information
To import the Gymuso Home 2 child theme, you can go to package -> unzip file -> presets data for Home 2 here and you can follow the user’s guide documentation to install it.
https://prnt.sc/JDLxbQBE025z, https://prnt.sc/LrA9clQGDqNYIn other words, if you have troubles, you can contact us via email here: support @halothemes.com we always willing to help you.
Thank you
hello I can create the same footer on the image on your theme. Or not
I want to know how to buy
I find nothing in your document to footer
https://www.canva.com/design/DAFNOn32G0o/i7ehxkJn6rwNzCSx4Vgxcg/view?utm_content=DAFNOn32G0o&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelinkHi Friend,
For our footer layouts which you see on demo, they are available to set up the same as our demo, we will update documentation ASAP.
For the image you send us, can we have a confirmation that you want to create the same footer as the image?
Yes, I want to create this Footer for my shop
Hi Friend,
Many thanks for your prompt reply
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
We are looking forward to receiving your ticket soon
Hello, After updating to the latest version 6.0, my contact page has not been working. When a user submits the form, it will show “Thanks for contacting us. We’ll get back to you as soon as possible.”. However, we never receive the customer’s message.
Hi Friend, The latest version of ella is 6.2.3
Contact form is using default form of Shopify, could you please help us to send us an email to support@halothemes.com so we can help you check with this
thank you so much, I will do that
Hi
I’ve noticed in the online documentation the pages around the blog are missing on article and blog layouts.
Is it possible to check that out as looking for guidance on using the layouts but all information on these is missing from your documentation.
Hi Friend,
Let us check and update you asap
Thanks
Hi Friend, Could you please help us to go to Theme Settings -> Multiple Layouts -> Blog Page Layout
https://prnt.sc/KZ5YMk9blE5nHere you can apply the layout you want for your site and then set up it with your own contents
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