4647 comments found.
Hoi i need to move logo to the center and make space in the edge because is too close https://prnt.sc/Er9pOryrGAPo
Hi Enpila,
To support you best for these requests, could you kindly submit a ticket via Halo.ticksy here: https://halosoft.ticksy.com/ to get our assistance
Thank you so much
Hi! Is your theme compatible to the following Shopify apps? I look forward to hearing your reply. Thank you!
Navidium Shipping Protection (https://apps.shopify.com/navidium-shipping-protection) qikify Quick View (https://apps.shopify.com/quick-view-plus) Also Bought (https://apps.shopify.com/also-bought) STOCK LEVEL inventory quantity (https://apps.shopify.com/gs-inventory-show-stock-level) Bundles.app (https://apps.shopify.com/bundles) Digital Downloads (https://apps.shopify.com/digital-downloads) Pirate Ship (https://ship.pirateship.com/) Bold Subscriptions (https://boldcommerce.com/) Local Delivery (https://apps.shopify.com/local-delivery) Shippo (https://apps.shopify.com/shippo) Store Importer (https://import-store.shopifyapps.com/)
Is this also compatible with the following page builders?
PageFly (https://apps.shopify.com/pagefly) GemPages (https://apps.shopify.com/gempages) LayoutHub https://apps.shopify.com/layout-hub
Is this also compatible to EComposer? https://ecomposer.io/
Hi, If you want to know if the app is compatible with the theme, you need to contact the app so they can check for you. Thank you so much.
in 6.2.1 cant import demo content
Hi,
With the Section themes, when you install the theme source, it won’t include demo images/ banners as you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up. The demo in documentation will help you easily manage when you created menus, categories, and uploaded images.. for your site.
- For demo contents such as banners, and product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up your own data - Regarding theme demo data, the banners, as well as demo products, are not included in the theme package as they are under copyright and are just for demo showcases.
If you want to have demo banners shown on your store, you can purchase our basic installation service for $39, and then we will install banners on your site: https://www.halothemes.com/amember/signup?id=100
But after that, you must replace them with your banners as you are not allowed to use them
All the images on the demo theme have licenses from: https://www.freepik.com/
What happened to the Belle Doll skin?
Our child themes will be made again to include its design into ella in the future updates
When are the child themes coming back?
from now child themes will be added into ella. We will start with Gymuso and Glassos first and then will be Belle doll and so on
Is there anything I can do to move Belle doll up the list? It’s the child theme I’m currently using and I really need the update.
Can you wait for us on November to release belle doll? we know you are in the hurry but team is working hard for this? 
Alright, of course. Thank you for your hard work. I will wait.
Hi, it’s January. Did you release it? I waited 3 months…
Hi Friend, we already released Belle Doll homepage for Ella you can check here: http://preview.themeforest.net/item/ella-responsive-shopify-template/full_screen_preview/9691007?_ga=2.193235503.306505534.1673229691-383013702.1639966793
It’s not there. I already looked before commenting.
Hi Friend,
Belle Doll is our Homepage 25: Swimwear 2
You can see it here: https://prnt.sc/EYghAlFCeaUg
This home is available in Ella version 6.4.1 (06/12/2022)
this is not the same as the original. the product page layout is completely different. the thumbnails are not on the right, the “complete the look” section is gone, the square ‘add to bag’ sticky is gone and is now a full width rectangle at the bottom of the page, the sticky ‘recently viewed’ tab on the right is gone and is now a column at the bottom of the page, you can’t click arrows to go to previous or next products, and it doesn’t even have the “before you go…” exit popup. What in the heck happened?? Where is the original version I do not want this simplified stuff with everything good taken out of it! i waited MONTHS
you can see the original https://belle-dolls-theme.myshopify.com/products/hentum-tosmo-naminos-delem-rin
is nothing like the new https://new-ella-demo-11.myshopify.com/products/belle-doll-hentum-tosmo-naminos-delem-rin?variant=41134212939827
Hi Friend,
Belle Dolls was a child theme of Ella and to develop this in Shopify OS 2.0 we only can do for homepage. This is the same for all child themes and some of them will be removed out of ella, some of them will be included with changes to be suitable for new theme structure
We hope to receive your understanding for this difficulties when we cannot bring exact things from Belledoll to ella
So all of those features are gone forever? How do I get the old version. I don’t want this.
The old belle doll is a different theme from ella so it doesn’t have things from ella. When we include belledoll design for ella, it means ella has this homepage with all things from ella.
All functions are the same or it even has more than belle doll has, but different from design of inner pages, we only include homepage
If you want to use belledoll theme source, we can send to you but it is not updated to shopify 2.0
Yes, please send it. I don’t care about 2.0 because the previous version had everything I needed and I care more about the design.
Are you gonna send the previous version??
Could you please send us an email to support@halothemes.com and request for the theme source so we can share you? We cannot send here
I emailed you!
Thank you for your response
We searched your name via your support system and didn’t see any your email.
Kindly send your email address so we can check for you?
I emailed you at the email you gave me. Please search or look in Spam. I can’t create a ticket.
I also emailed you use the contact form on themeforest profile.
Our team will check and will get back to you later.
https://pacifictheweb.myshopify.com/collections/monitors
Not showing page title
I want the description and page title as on this page https://mielemoda.com/collections/everlasting-delight
Please reply
Hi, We know that you are waiting from us for your requests. During this time, we have a lot of requests that need to be resolved, we are still trying to check the request for you. Hope you can sympathize with us. Thank you so much.
Hi, We have replied to you via ticket, please check it. Thank you so much.
I’ve been waiting for you to resolve ticket #3120810 for a week.
A bug that prevents us from going live since you can’t sell when you’re out of stock was submitted on the eighth and you responded three days later, stating we’d fix it right away. It’s currently the eighth day and no one has fixed any of the flaws.
Please respond to this ticket as soon as possible; I realize you’re busy, but so are we waiting for this theme to go live. A week is an absurdly long time to wait for a response.
Thank you so much for waiting for us, we are sorry when you have a tight time to publish theme. Support team will update your requests as soon as possible on tomorrow morning. Appreciate so much
Hi, We just replied to you via ticket, please check it. Thank you.
Hi, We are using your theme. We noticed our Shopify score is very low. Do you have any method to improve it? Because I have seen your theme is the fastest Shopify theme. Please help me to improve it. Is it possible to remove unwanted theme files?
Could you please help us open a ticket via https://halosoft.ticksy.com/. We know your support time was expired. But you can choose other categories to submit and we will provide an answer for your question.
Other category mean public or private?
You can choose this category: https://prnt.sc/LSb0pBsHRKhw
Thanks! We have added the support ticket
Hi, Could you show us your ticket number so that we can check it for you?
There is problem in Ella Version 6.2.2 in variation sizes. For example if you will create different sizes 18 20 and 24 then when you will select the 20 it will be on 18 and will not be 20 and when you will select 24 it will be on 18 size. Please resolve this issue in next Ella version
Hi,
Thank you so much for your great opinion
This request we will send to our product team and will keep updated in next update.
Hope you will resolve this in next version
Hi,
Yes. We will keep updated this in next update
Thank you so much
Which license should I buy? Regular is only for test and I have to purchase the extended one?
You only need to buy Regular license and use for your live store. You don’t need the extended license if your store doesn’t require your customers to pay for you if they want to see the content on your website 
Hello Halothemes,
I have a pre-sale question: Checking the documentation, we see that for the colors to appear in the variants, they have to have the same names as on this page: https://www.w3schools.com/tags/ref_colornames.asp
In our case, we have a store in Spanish, so most colors do not match and would not be displayed. Is there any method to solve this?
Hi Serjudo,
Great question
In your case, you can prepare the color image for each color you want to show and upload color image for each color you want.
Here is instruction: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant
https://prnt.sc/3IoI8rhHRgzwThank you for your response,
Although this fact will prevent us from changing the theme as we had planned, don’t you plan to solve this soon?
Practically all the themes that I know, have no problem with the assignment of colors in other languages, and even allow to assign different name variations to the same color.
I think this is an essential feature in a theme of this level and it would make life easier for all your international customers.
Thank you so much, could you please give us more time to research on this and will update you ASAP
Thank you,
We will wait a bit before changing, in case you can give us an acceptable deadline for us.
Been waiting a week for you to sort ticket #3118430.
Submitted on the 5th and you replied to 3 days later saying we will deal with it ASAP and it’s now on day 8 and no one has touched any of the bugs one of which is stopping us go live as you can’t sell when out of stock.
PLEASE can you get on this ticket as a week is a crazy amount of time to wait for a reply – I know you are busy but so are we waiting to get this theme live.
Matt
Hi Matt,
We would like to apologize for our late response and thank you for your waiting as well as your patience.
During this time, we have a lot of requests that need to be resolved, we are still trying to check the request for you. Hope you can sympathize with us.
We will let you know when we finish checking your request.
Thank you so much.
Still waiting for this to be resolved. We are now on 10 days unable to make the site live due to not being able to order products out of stock.
PLEASE can you get this resolved. I can see others in these comments are having the same issue as us. Matt
We are sorry for our late reply but we are researching more for this. It is not a theme bug. For the order more than currently in stock, the default code of shopify is not working like this way. It will report the error if you order more than in stock. We have to check to find the solution for this and hope to receive your sympathy.
Hello, may I use your template, there is a code error problem in the template editing in the background of the independent station, and I cannot edit it. My version is 1.0. Is there a solution code?
Hi,
Could you submit a new ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Please give us an image of this problem.
To support you, could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers.
Plus, please provide us your store URL and protected password (if any).
Note: Please let us know which theme source you would like to make the change(s) on. Is it your live site or a backup theme (Backup theme is duplicated from your live site)
Thank you so much.
Hi I have created staff permissions for you I have submitted a new ticket if you have any questions please contact me this question is important to me thanks
Could you please help me to add google structure data code
Hi,
I’m updating the theme to the new version, however all the images in the category are in different height. I can’t find the option to have all the image auto adjusted to the same height. Can you point me in the right direction?
Thanks,
Hi,
You can go to Theme setting -> Product card -> Set up for Product Card -> Adapt to image -> Square. You can follow the image link to set up: https://prnt.sc/N24SxChtQq09Thank you.
Ticket #3118440 it has been another 3 days, no reply again.
Hi,
Our support replied to you, could you please help us check? Thank you so much
Hi, Can you please close PRIVATE TICKET #3120281? No one has looked at this tickets for 3 days and I can’t open new ticket unless someone close this ticket. I solved the problem so please close it so I can open a new one. Thanks from a purchased buyer.
Hi Kevin, Yes we helped you closed the ticket. We are sorry for the limitation of Ticksy and we are going to move to a new good tool soon
Thanks
Hello,
Quick Pre-sales enquiries. Please elaborate with as much details as you can. Your detailed response will be very much helpful
1. Do your theme have Countdown Timer for Products. That is, For Limited time sales. To be shown on Product page, Category and other custom pages.
2. Do your theme provides options like Quantity discounts, just like Minimog is having
2.b) Does it have In-Cart (and Mini cart) Upsell features for similar products that buyers may want to purchase. (Like Minimog)
3. Do your theme have got – Bundled product Offers, to be displayed on Product page.
4 .Do your theme has got Multi-currency feature In-built. Or do we have to purchase some Add-on or Plugin for that.
5. Do your theme has an option where we can Create and ADD Coupon code during checkout to get Discount Only for PrePaid (Advance payment) Orders and Not for COD (Cash On Delivery) option.
We found that one of your customer is using your theme and having this option on their site.
Regards
Hi harshilash,
First of all, thank you so much for your attention to our theme. Answer for your questions, hope the information is helpful for you.
For #3 and #4, yes our theme has features for available.
For #5, we have coupon box on cart page to enter coupon code and apply at checkout page, but we are not sure to limit it with the payment you need.
For #1, we have countdown function on product page. On collection and other pages, you mean to show it on product blocks?
For #2, could you please share us images for these features to check?
Thank you for quick response.
#2 – Qty discount is being offered by Minimog theme
https://themeforest.net/item/minimog-the-high-converting-shopify-theme/33380968
You can also refer the official docs by Shopify here also –
https://help.shopify.com/en/manual/checkout-settings/script-editor/examples/line-item-scripts#tiered-product-discount-by-quantity
#5 Regarding this. I found that One of your existing customer using Elle Theme has this option in their store.
Also, I meant by this – On the basis of below docs page, I just wanted to know can we Hide any specific Payment method or option or Gateway if a user apply some specific Discount coupon code. Say, Discount coupon as 10% OFF on All or selected products.
somewhat similar to below one, and as a reference –
https://help.shopify.com/en/manual/checkout-settings/script-editor/examples/payment-gateway-scripts
No. 5 is very important for us.
Regards
We are checking and will update you soon for these
Hi,
An update for your questions:
For #2, we are checking it and will update you ASAP
5. Do your theme has an option where we can Create and ADD Coupon code during checkout to get Discount Only for PrePaid (Advance payment) Orders and Not for COD (Cash On Delivery) option.
=> You only need to set up and create Coupon code in Shopify admin, it will work well. Yes, it is a default of shopify function and our theme supports it
Below are for your reference:
https://help.shopify.com/en/manual/discounts/discount-types https://help.shopify.com/en/manual/payments/cash-on-deliveryHi,
For this function: https://prnt.sc/jlo4NpjZ2OtY, our theme doesn’t have it for available
But we can customize for you as a custom work if you need it on Ella theme
2. For this, you shared screenshot, which is not accessible. Removed. Can you please share it on https://paste.pics/
I looked next day, but even after that it was removed by prnt.sc. They remove very early. And also people face many issues with their service. If possible, try to share on above service of paste.pics
Also, the option is provided by the Shopify itself. It just needs to be implemented.
You can also refer the official docs by Shopify here also – https://help.shopify.com/en/manual/checkout-settings/script-editor/examples/line-item-scripts#tiered-product-discount-by-quantity
Minimog already has got this implemented.
5. For this you wrote – ”=> You only need to set up and create Coupon code in Shopify admin, it will work well. Yes, it is a default of shopify function and our theme supports it”
I think you may be mistaken here.
I have already gone through the links that you shared.
Can you please read this previous query again –
“I found that One of your existing customer using your Ella Theme Theme, has this option in their store.
Also, I meant by this – On the basis of below docs page, I just wanted to know can we Hide any specific Payment method or option or Gateway if a user apply some specific Discount coupon code. Say, Discount coupon as 10% OFF on All or selected products. somewhat similar to below one, and as a reference – “
PS: Discount coupons are not linked with Payment method or gateway by default. Hence, just creating discount coupon won’t hide the payment method.
You can refer this site (using your Ella theme) – https://bit.ly/3BCBg8G
From site, Please try to add any product (that is Not on FREE ship) in Cart, and on Checkout page, fill any dummy address and on payment page, use the Code PREPAID, you will find that the COD Payment option gets hidden the moment we apply coupon code.
Otherwise, the Prepaid and COD both are available.
We wanted to know about this. Is this available on Ella, in built. And that is why this customer of Ella (Shop owner), manages to implement it.
Or this is done by the combination of COD app and discount coupons within Shopify. Or some other way. In either case, can you please clarify with details.
Please share Screenshots if possible anyhow.
Regards
I have purchased the theme and submitted the ticket and still i didn’t get any response.
Hi, Jade will reply to your ticket soon. We need you create a staff account to access your site.
In Games theme, how do achieve the fixed images that are left and right of slideshow? Please help, thank you.
Hi,
You mean that in the Product page mobile, User can swipe left and right horizontally by accident and you want it to be fixed within the screen
If this is correct, please provide screenshots to describe about this problem so we can easily help you?
In addition, to support you best for this problem, please submit a ticket here: https://halosoft.ticksy.com/
Thank you
The featured collection section in Ella 6, when selected, you can only choose a “Menu” inside, rather than an actual collection
Hi, are you mentioning this section: https://prnt.sc/7G9xkwkGEu8c?
Hi, this is not the theme bug.
Feature Collection is a feature and it will have the layout like this: https://prnt.sc/NqUVOR3eeTCr. Here is our demo: https://new-ella-demo.myshopify.com/?fts=0.
Could you please submit a ticket via https://halosoft.ticksy.com/, we will send you an instruction video for our reference on how to set up this feature.
Hi, we would like to send you an instruction video. Please provide us your email address so that we can send it to you via Wetransfer.
Moreover, this is not the theme bug. Menu will be handled with Collection’s handle. When you see the video, you will understand our point.
Terrible after sales service, I just purchased the theme and submitted the ticket, it’s been 3 business days and I haven’t gotten any response?
Hi, Your ticket number is #3118521, is that right? If correct, please check it, we just replied to your ticket. Thank you so much.
Yes, a reply has been received. thank you very much
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