201 comments found.
Hi, I can’t see color swatches into my theme product page and category page. It is showing only dropdowns either I setup variabe product in woocommerce. But as I use to see the clotya demo link it shows color swatches.
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3180107, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Demo content import issue
Hi,
You can import the demo data from Dashboard > Appearance > Theme Setup.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Demo not importing to 100% what should i do
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3176125, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hello, the dashboard of the WCMP demo isn’t working, can you fix it please ? Or can you please show me a capture of the Dokan dashboard how’s looking on the theme?
Thank you (presale q)
Hi,
We checked the theme with WC Marketplace and it works good. If you need help about that, you can contact our suppor team.
Best Regards.
Hello,
https://prnt.sc/9QgdSG-a4wd5As you can see, can’t see the WCMP demo, and how’s it looking. Can you fix it please or share some screenshot?
Hi,
We are really sorry for the issue. You can check the vendor dashboard now;
If you need further assistance please let us know 
Best Regards.
Thank you so much for your support and the answer, I’m going to buy the theme today !
Before that, can you tell me please if Dokan is adapted to theme style please ?
You’re welcome.
The theme is compatible with Dokan but we didn’t check all the styles.
Best Regards.
Can you please check my ticket ? #3166836
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3166836, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hi Products images are not showing on the home page https://lagaleriachicpa.com/
Hi,
Please try to disable all the plugins from Dashboard > Plugins and activate the required plugins from Dashboard > Appearance > Install Plugins.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
On the products page – https://klbtheme.com/clotya/shop/?filter_cat=32 where it shows categories in the left column – is it possible that when you click on each link that the link e.g.’ https://klbtheme.com/clotya/shop/?filter_cat=32 (can be more SEO friendly”?
Hi,
Can you give us more details through our support system, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I can’t install the theme. I get this message:
“The parent theme is missing. Please install the “clotya” parent theme.”
how to fix this?
Hi,
You can check the following article to install the theme;
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello everyone, I really like the template but I wanted to know if there is a way to change the banner, one for each category (https://klbtheme.com/clotya/wp-content/uploads/2022/05/banner-26.jpg) or if I can change the title. In case it is not possible, it is possible by code to enter the title of the category
Hi,
First of all, thank you for your interest in Clotya.
Yes. You can change the banner section for each category you have.
If you need further assistance please let us know
Best Regards.
I will make the purchase and let you know.
You’re welcome
Msg. after woocommerce update:
Your theme (Clotya Child) contains outdated copies of some WooCommerce template files.
Can we please get a fix. Thanks
Hi,
Please don’t worry about the notification. You can use the theme without any issue. We will update the theme asap.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Oncelikle merhaba. Kurulumu tamamladım ancak demo tam olarak yüklenmedi. Demoyu anlatiginiz sekilde tekrar kurmayı denedim ancak hala eksik olarak kuruluyor. Menu, shop sayfası, footer gibi birçok eksikle karsilasiyorum. ilk kurulumu yaparken download all files olarak indirip yaptım, download Wordpress only mi yapmalıydım? Demo kurulumu icin yardimci olabilirseniz cok sevinirim. Iyi günler.
Merhaba,
Demo kurulumunu Dashboard > Apperance > Theme Setup kismindan yapabilirsiniz. Destek ekibimizle iletisime gecebilirseniz, size detaylica yardimci olabilirler.
Click Here To Get KlbTheme Support
Best Regards.
Dashboard > Apperance > Theme Setup yap kurulumu tamamlıyorum ancak ayni problemi yasamaya devam ediyorum. Destek ekibiniz ile Turkce iletişime gecebilir miyim?
Evet iletisime gecebilirsiniz. Destek ekibimiz detaylica inceleyip size yardimci olacaktir.
Saygilarimla.
Please reset License for me. Thanks!
Hi,
The purchase code is registered for a domain. Envato allows 1 license for 1 project located on 1 domain. It means that 1 purchase key can be used only for 1 site. Each additional site will require an additional purchase key.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I changed my domain name. I need to reauthorize the new domain name. Please reset License for me.
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
Best Regards.
ticket 3158323. pls.
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3158323, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Theme is working great for me. Just a suggestion…Please add a clear all selection on cart page. 1 at a time deletion is consuming. Your buy now button needs a fix. If you press buy now button on the product page and did not select anything, size or color. The buy now buttons still takes you to the checkout page which should not happen. It should ask one to please select items before going forward with checkout. It looks like a bug in the theme. Other than that I’m happy with the theme.
Hi,
Thank you so much for the suggestion. We have noted down the requets and we will take a closer look asap.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello , I have recently purchased your theme & have followed the installing process . But i did not get the preloaded content and structure as shown in a demo video in your youtube channel. 1.How to get the preloaded content 2. What tool should i use to edit the pages – Default WP editor, Elementor or which one ? Please help
Best Rajatesh
Hi,
You can import the demo data from Dashboard > Appearance > Theme Setup.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I just purchased CLOTYA and want that section appear (https://klbtheme.com/clotya/home-6/) in your “Home 6” with Title (Our Top Seller Brands) & (Featured Products)
Help me out where is this section and how can I add this in my Website ?
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3156151, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Good Day,
I just wanna ask if this theme is possible to use in local machine and deploy in my server after I finalize things. Also, I want to know if the license still good after moving this theme from my local to hosted server?
I just wanna know these things first before I buy, Thanks
Hi,
First of all, thank you for your interest in Clotya.
Yes. You can install the theme from local machine to your server. You can also move the license.
If you need further assistance please let us know
Best Regards.
Thank you very much. I will make a purchase for this theme.
You’re more than welcome
Hi,
Please try to re-install Clotya Core plugin from Dashboard > Appearance > Install Plugins.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I reinstalled but it seems the same issue persists yet. But showing ‘3 colummns’ two times in a row means something is wrong!
I think you should still give more flexibly to customize the HEADER & FOOTER of this theme with the help of Elementor. Free version of ‘Blocky’ , ‘Kadence’ & ‘Astra’ is having so much flexibly to customize header and footer while they are still free.
I hope you will improve it in future.
Hi,
Can you contact our support team about the footer column issue, please? They will gladly assist you.
I hope we will improve the header/footer customizations in next updates.
Best Regards.
Hi, Please report this issue to your support team. Thank you
You’re more than welcome.
Best Regards.
I love the theme, can you please add a dark demo?
Hi,
First of all, thank you for your interest in Clotya.
We are sorry but we don’t have a plan for a dark demo.
If you need further assistance please let us know
Best Regards.
Prepurchase Question: I want to purchase the theme but i need to know if i can be able to set retail and wholesales price. I want to be able to sell a lower amount for those buying for a higher quanity. Is this possible with the theme. If yes please, tell me how. Thank you.
Hi,
First of all, thank you for your interest in Clotya WordPRess Theme.
The theme has the min/max amount feature but the wholesale feature is not available.
If you need further assistance please let us know
Best Regards.
How do i set the min/max amount?
Hi,
You can enable the option from the customizer.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Thanks for your quick response. I can not find the step to step installation method. Can you please send me the link.
You’re welcome.
You can check our documentation;
If you need further assistance please let us know.
Best Regards.
this is a very beautiful theme i love it. i send you a message can you please reply so that i can buy this theme.
Hi,
We replied your mail. If you need further assistance please let us know.
Best Regards.
How can I customize header and footer for this theme? I need to make some changes to header and footer. Thank you
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
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