3030 comments found.
The guys from Colabrio Support are just awesome. We found a small bug in the handheld area and the guys fixed it really well. this will also be included in the next update of the theme. Respect!!! And a big THANK YOU.
Hi,
Thanks for such kind words, really appreciated! 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, my mobile menu is not showing up, I re installed the Ohio extra, I tried updating, using theme settings but still not showing up and the sticky menu doesn’t work properly, when I click on the button it goes to another page. Is there any fix for that ?
Hi,
Additional links, screenshots, console errors will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
The Compare component on my about page and portfolio projects on my home page do not work anymore after update.
How to fix these problems?
Hi,
Try to make the following:
1. Ensure that Ohio Extra plugin is updated to the 3.0.0+ version and is activated;
2. Regenerate CSS files (for Elementor builder);
3. Finally clear all cache.
Please, get back to us if you still have any issues and we will do our best to help you as soon as possible.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio,
I cannot update theme automatically because I have changed the name of theme as indicated on your documentation but when I updated it manually I encountered a problem at the Wpkberry plugins that’s why I didn’t do it again but this week when Wordpress 6.1 released more problems appeared than before so I consulted with you, can you help me please ?
Best regards,
Hi,
Thanks for reaching out.
As your support period has expired, we’ve asked you to get in touch with us via email, describe the problem and provide your WP credentials in a single message. Please make that and continue a conversation in the same thread (please, don’t write a new email each time because we won’t be able to track your inquiry in that case).
Thanks for understanding.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is there a way for me to turn off the follow us and social network overlay on individual pages, without adding custom CSS to it? I don’t need it on my Home page.
Hi,
Thanks for reaching out.
Currently there’s no such an option. I’ve reported this to our dev team who is going to add it. However, we can provide a custom CSS so far as a temporary solution. Please let us know if we can proceed with that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for the quick response. I appreciate that and look forward to that being added as an option. Thank you, because it was annoying me, I added the css myself, lol. Thanks again. Colario support has always been extremely helpful and responsive. My favorite development team by far!
Thanks for such kind words, really appreciate that
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I am using theme demo 4 (https://ohio.clbthemes.com/demo4/), I notice that the header logo changes color prematurely before I have entered a opposite color section. So if the logo is currently on a white background it is black, but when I am approaching a black background, before I am even close to entering that section it changes color. How can i fix this to only change WHEN I enter the section?
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi I found the hamburger menu sometimes cannot click open on safari browser and firefox. Could you help me with that?
Hi,
Thanks for reaching out.
Additional links, where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks! the link is https://cgica.com/
Thanks,
I see a hamburger modification that is not a part of our theme, please check my SS below:https://prnt.sc/ZV4mDf8m--8m
Try to disable that extra code and check if the issue still remains.
P.S. Most likely that the modification is made using a child theme. Just try to temporarily disable it and check the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That extra code I added it, because it is not working. I removed it right now. I also active the parent theme, the problem still there. Thanks
https://prnt.sc/jA4FUcOtQgyo
https://prnt.sc/NPcdYXPERgOB
https://prnt.sc/bcNtmKRWCgiF
Try to visit your website in the Incognito Window and check if the issue still exists.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sorry it is not working when you switch to other pages, the home page working 80%, the other pages are working sometime. Most of time is not working. Thanks
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I have a problem viewing a video pop-up on a website I created (xplicitmode.com) I added the youtube link but it doesn’t display when you click on the video button. Kindly provide possible solutions to this
Hi,
Thanks for reaching out.
Ensure that you add the video in the following format:https://www.youtube.com/embed/Qgfo4IxryqY
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I would like to add one more custom button in the menu, how can I do it? like the one you have in theme options
Hi,
Thanks for reaching out.
We can help you with adding an addition button using child theme solution. I would kindly ask you to open a new ticket and provide the button URL and text. So that we will be able to add it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is there a way to hide the portfolio-category pages that are created when a new category is created? Or if they can’t be hidden, can they be edited using elementor?
For example this page is shown when clicking on the ‘explainer video’ category link: https://animotionstudio.com.au/portfolio-category/explainer-video/. Which isn’t really a page I want my web visitors to see.
Hi,
Thanks for reaching out.
Actually, you want the categories to be without links, don’t you? If so I would kindly ask you to open a ticket with your inquiry at our help center and we will make some code changes.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Suddenly my portfolio is blank white, looks like a piece of paper.. what can I do? thanks
Hi,
Additional links, screenshots, console errors where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! is there any way to center logo in mobile? I’ve tried with custom code but no success. https://futu.media/ Thanks
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
/*Set centered logo for mobile devices*/
.header .branding {
position: absolute;
left: 50%;
transform: translateX(-50%);
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I didn’t see any other problem (yet) regards
Hi,
Thanks for such kind words, really appreciate that Also thanks for notifying us of an issue. By the way, we’ve already fixed it. Try to check the demo in the incognito window one more time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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correct me if I’m wrong, but you guys/girls Spanish, right?
I’ve had luck with Spanish developers lately; im creating 360 Tour contents and again i am using a Spanish software for it. On the other hand, I’m meeting with another Spanish software developer in my own country for frenchise rights >8) – GJ is never GL right? actually doesn’t matter where you from xOxo
No, we are based in Ukraine.
Hi Colabrio,
Great theme! I have a question, is there a way to have different blocks as components? so you don’t have to adjust them on every page, I use the WP Bakery page builder.
Hi,
Thanks for reaching out.
Yes, you can create templates and reuse them across your site. Check the following article:https://kb.wpbakery.com/docs/learning-more/templates/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks! I just wanted to let you know that the accordion is not working properly. If I want to give a color to the title ‘for example white’, this does not work, the content in ‘Tab content’ disappears. Solved it with custom css for now but then you know about it
Thanks for notifying us.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The sticky portfolio is not working properly in my website when I choose a grid with more than 3 columns, noor in my homepage in any case. I mean, it displays well but it doesn’t do the sticky effect:
https://jorgerico.es/portfolioHi,
Thanks for reaching out and notifying us of an issue.
The fix will be added in our next theme’s release. Also, we’ve added a hotfix on your site using the provided before credentials. Please check it now if it works properly.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you. Where did you do the hotfix? In the homepage the sticky portfolio 1 column is not working 
Only if I assign the page template as Portfolio it works, but if I add a Portfolio Row (Sticky) in another default page such as Homepage, the sticky effect is still not working at all
Should work now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello, i had a look at the render-blocking resources and as an elementor user i wonder, why there are such big css files including websiteBaker styles and also revolutionslide etc. even when not not using them. also the js files are very large.
do you have any workaround for getting the file sizes smaler?
thanks
Hi,
Thanks for reaching out.
WPBakery source styles file weights just about 7kb and would be 2kb if the compression will be applied. So we don’t think that it will reduce the performance of your website at all.https://prnt.sc/9tTdwG-0zN_4
As for the main.js file, our theme has pretty much UI components and patterns that require all that functions. Including each function with a separate js file is not the best practice for a website’s performance.
So we can suggest you to follow this guide to optimize your webite’s assets:https://docs.clbthemes.com/ohio/tips-tricks/#optimizing
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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PORTFOLIO WITH RIGHT GALLERY : Why have you decided to change the top margin of the portfolio with right gallery template? Now my portfolio is not homogeneous between the old and new portfolio pages ! Before the images were on the top and there was not so much space between the title and the description! And the title is not stiky on the scroll :((( How can I modify this? The code has completely changed! Thanks for you reply
Old template : https://www.sarah-buyo.com/portfolio/sts/ New template : https://www.sarah-buyo.com/portfolio/armelle-monnier-immobilier/Hi,
Thanks for reaching out and notifying us.
Seems like you Page Headline was disabled before, please check this option. Open the project and navigate under the Page Settings > Page > Page headline and check if this option is disabled.
Please get back to us if the issue still exist.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Colabrio Team, thank you for your quick reply ! Now is ok. Have a nice day !
Glad to hear that you successfully sorted it out.
Best regards,
the Colabrio Team
Help Center | Docs | Colabrio
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Is there any way to add a short text description of the projects in a portfolio row? Same than Sticky Contained portfolio but with the other styles (Classic, minimal…) Thank you
Hi,
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to help you. And please note the portfolio layout where you want the description to be visible.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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PM with WP credentials sent, Thank you!
Already provided a solution for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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You have one of the best comment/support teams in ThemeForest. Congrats!
Thanks for such kind words, really appreciated it!
Hi Colabrio,
After buying template, installing it and changing its name as indicated in documentation, I can no longer make updated when I do this, a problem appears on the website https://bit.ly/3WseDgU , today when I uptake core Wordpress 6.1 the theme is not working properly can you help me please ?
Sincerely,
Hi,
We’ve checked your site and didn’t find any visual issues at the first sight, check our SS below:https://prnt.sc/jIJlW0fza_2Z
Can you provide a little bit more details?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
yes I fixed it after updating wp version 6.0.3 to 6.1 now I want to update theme. my question is what is the most appropriate method without problems ? knowing that I have changed the name of template as indicated in documentation
best regards,
https://prnt.sc/xj2f33VXSaKF
So just get the latest version and rename the theme after that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi,
thanks for answering, I have done all these steps mentioned but I have problem when I update theme manually, that is why I consulted with you so that I do not face the same problem, can you advise me to do this ?
thanks,
Send us a personal message and provide your temporary WP credentials. So that we will be able to check that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Team, We’re using this Ohio team in our https://vadivam.com/ web portal. recently there is a font issue with the theme we guess. pls, check the screenshots attached and kindly address this broken font issue. these broken fonts make our website looks bad with broken elements pls check. TIA
Screenshots: https://ibb.co/VxC5wWj and https://ibb.co/CJBy7Ls
Hi,
Seems like there’s a cache issue on your website, since we don’t see any issues with icon font:https://prnt.sc/M4NDtoH88LhC
Try to check your website in the Incognito Window.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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we have tried many times the same style/icon fonts seems broken sometime and visible sometime! how to fix it. also, there is an issue with the footer logo. it shows to logos both dark and light version in dark mode and only dark version in light mode.
url: https://vadivam.com/ style font issue: https://ibb.co/hMHNCPD footer logo issue: https://ibb.co/vYftZcq
https://prnt.sc/m2NpzkcKcU3h
As you can see all the assets are loading from the unsecured http://vadivam.com/ and have to be loaded from https://vadivam.com/. Please contact your server specialist or hosting provider to address your issue.
As for the footer logo issue, I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are Welcome!
Dear support team, follow-up. above i reported the icons issue from our website www.vadivam.com refer screenshot https://ibb.co/pnZvw9M , and i received response as this may be the issue from the server/ host part to check. i checked with above service / server provider regarding the files moved from http to https but everything looks good from our side. this may be the issue of the theme style. kindly check and help us to fix this broken icon team. TIA
Hi,
Seems like the old cached files causing the issue. We’ve cleared the Hummingbird cache and the issue shouldn’t exist anymore.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi team, thank you for your reply. but the same issue still exists in both web and mobile versions of the website. screenshots for your kind reference. kindly help us to fix it. Thank you. SS: https://ibb.co/C5Kq5t0 | https://ibb.co/St6x3x6
Safari Incognito:
https://prnt.sc/4RK80I-kVU6B
Chrome Incognito:
https://prnt.sc/sETJojdLwfdy
Firefox Incognito:
https://prnt.sc/9_Lpq97DC7N-
Please recheck it on your side.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you, team, for HOME page, icons working properly for now. but for inner page social icons the issues still exist. pls refer attaches SS: https://ibb.co/r4SYFSP | https://ibb.co/DztG6ss
Now all the pages should work properly.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Team thank you for your efforts, but still the inner page icons look broken. Chrome SS: https://ibb.co/hd6H0yH kindly check and help us to fix it.
https://prnt.sc/5LcoFXgssoIU
https://prnt.sc/oPNAvJ_Xhl8d
Please let us know if the problem is solved.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Team, even after all these attempts to fix the broken icons from the website still we’re unable to fix it. pls check the history of the issue and the attached current status screenshot and kindly help us to fix it. https://ibb.co/ZcqBRWk Thank you
Hi,
We’ve checked your website and weren’t able to see any issues with icon. Please check our SS below:https://prnt.sc/KzffIfFtopID
Try to visit your site using Incognito Window and check if the issue still exist.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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