26 comments found.
Hi, i am trying to upload my own icons. how do i go about it
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I have a problem with the widget regarding services, it does not display. I know I ran out of support license because I had for 6 months after purchase but I’m hoping for help from you guys
Hi,
Can you extend support and create a ticket? So we can check the site and fix the issues with you.
Thanks
but that’s just the problem is ;/ a specially spend $24 when I know everything is ok, once when I bought it normally activities this widget, but I didn’t use your theme for a long time and now I would like to go back but no problem is with this widget as I imported everything
Please update theme + Case Addons plugin to latest version.
Hi there, please let me know what I can do as the theme crashes with Elementor 3.24.7. Case Addons is version 1.0.0, theme is version 1.3, how can I update Case Addons please? Thank you!
Yes, worked like a charm! Thank you!!!!
Thanks
until october 2024 there is no update for theme? i got stuck on elementor 3.18.3 because it will messed up my home page
Hello,
You need to update the case addons plugin to the latest version.
Thanks
Your theme keeps crashing with newer versions of elementor please can you fix that
every version above elementor 3.17.2 pro is not supported
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I created a support ticket ( 3720829 ) on Monday, and still didn’t got any reply on it, its 2 days.
Hello,
I will check now.
Thanks
Love the template. Is it possible to make the blog images fit without them being cut.
Hello,
Yes, it is possible, I will add you the option so you can configure.
Thanks
I tried to activate I added the purchase code now stuck in
Activate Your Theme Please add your Envato purchase code to confirm the purchase.
I immediatly require assistance here not sure why these plugins never work!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Done 3553314 urgently require it please install and activate
Let me check. Thanks
Hi Support this is a joke you guys installed and broke my existing website and left the theme as broken.
I need it fixed check the ticket
You can discuss in ticket, your problems will be fixed by support person. Thanks
Hello,
On the demo (and until today), when I scrolled through the one-page menu, a highlight effect was present on the menu and changed from section to section as I scrolled. However, suddenly it disappeared. How can I make it reappear?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I sent a message to support three days ago, and I’m still waiting for a response.
Let me check. Thanks
Hello, I’m expecting a response today regarding my message sent to customer support.
Please wait, the support person will fix the issue with you in the ticket.
hello, i am getting this error (Your license is not active for this URL) because the theme was active on https://startokit.fr. and now i will use my new domain https://amk-solutions.com. please make an update on your database for my connected domain. my support is expired, but this is not a support request this is my right. i have one licence i can usite in any domain but not in the same time.
hello, i am getting this error (Your license is not active for this URL) because the theme was active on https://startokit.fr and now i will use my new domain https://amk-solutions.com please make an update on your database for my connected domain. my support is expired, but this is not a support request this is my right. i have one licence i can use it in any domain but not at the same time.
Hello,
You can only use the license on the domain name you originally registered. I can assist you with license migration, but you’ll need to create a ticket to provide the new site information.
Thanks
Hello, i have one licence i can use it in one project, but the same project has a new domain name. so it is my right. i am waiting for the licence update from your side.
I can only activate it manually. So you need to create a ticket.
ok, give me your email and i send you details you need, i will not pay support for this, it’s not support it’s a problem from your side, i already chaned domain name with other templates and never got this problem. so please how to resole the problem without purshasing support
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Good day,
I sent a support ticket hours ago. Please how do I condition the asri popup to specifit pages?
Let me check. Thanks
ok…I’m still waiting for your response
Please what going on?
We will only reply to you in a few hours, please be patient. Our support time < 24 hours: https://case.d.pr/i/ibhRDc https://case.d.pr/i/G2glNj
Ok, I think I’d have to find my way around this
The issue you asked is available in the documentation:
https://doc.casethemes.net/asri/#section-hide-subscribe https://case.d.pr/i/QJ5roLYour review is dishonest.
Great demos – any plans to extend them for WooCommerce and include pages for equally visually appealing shop?
P{lease reply to my comment in your support site. My site has crashed and I can’t remove the Asri link to put the theme on my new site – PRIVATE TICKET #3407034
I will check now. Thanks
Hi.
Please I’m getting this error (Your license is not active for this URL) when I tried to activate the theme. URL – https://fionproperties.com/ Please fix. Thanks.
Hello,
It looks like you used a purchase code to activate another site. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
i can’t submit a ticket, it’s saying support for the purchase code has expired. I have messaged you the information needed through your profile page.
You need to renew your plan to get support. Thanks
So are i have to renew a plan to be able to use a theme i bought on my website????
If you use the theme for a new project, please purchase additional licenses.
I’ve not used it for a live project yet. I only used it on a test project (website) to see how it works. Now I’m trying to use it on a real project and i can’t use it. So i should buy another license for something I have not used for any real project before???
Where is your test project? could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Seems you’re not even paying attention to what i said previously. I CAN’T SUBMIT A TICKET on your website, so “how do i update my question”and attach the links you’re requesting for????” Check our previous conversation
Please renew the support package to get the ticket generated and I will assist you in the ticket. Thanks
I hope everyone who is yet to purchase this Theme can see our conversation. So they can know they have to renew support package to be able to use the theme they purchased!
I need your site information, that’s why I’m asking you to create a ticket.
i can’t pay $49.88 for Support just for me to be able to submit a ticket, so i can be able to use a theme i purchased already
Please create a ticket for support. I cannot assist you without any information about your site.
How can i create a ticket when it keeps saying “support for this Envato Market purchase code has expired. Please purchase a new license”??? Are you listening at all?
Hello. I bought this theme yesterday and after activating the theme with the purchase code and installing the plugins, I.m getting this message: The Asri theme needs to be registered. Register Now…Can’t proceed with Importing demos as well. Kindly resolve.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I already did.
Let me check. Thanks
Is the theme compatible with PHP 8.1?
Hello,
The theme is compatible with the latest PHP versions.
Thanks
Hello I already have the demo imported but when trying to open any internal page or a post is loading and does not open, I already put a ticker but I have not been answered,
Hello,
I will check your ticket now.
Thanks
I bought the Asri theme and you support link is broken. So, I am approaching here. Anyway, when I click on the Services breadcrumb link, it takes to service blog type of post instead of Services page. How can I fix it. Example: on “Home/Services/Marketing Strategy & SEO Campaigns” page, if you click on the Services breadcrumb link, it doesn’t take to Services page, instead it takes to “Service”
Hello,
I need to add option in Theme Option so you can select desired service page. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Im getting an issue that, the purchase code is invalid. I am not able to activate the theme in further. Please solve this issue.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I have sent the details. Please check
Please check with the details provided and do the needful.
Let me check. Thanks
Hi team, the theme is too slow to work and load time is slow.
Please discuss your issues in the ticket, your ticket is available.
Ok sure
Team the theme is not loading. I have raised ticket still no response. Please do needful.
Answered in the ticket.
Team raised a ticket can u please do the needful.
I have actived. What is the demo you want to install? I can install it for you.
Hi, The homepage has a scroll option(left side of page) which helps to navigate different sections. the Id of that element is given below: #pxl-link-scrolllink_scroll_section-548ecfa-1025
From where can i edit this scroll option, so that i can change the section id & text. thankyou
Hello,
What demo are you testing this with? can you send me screenshot?
Thanks
Please ask questions with the purchased account. Thanks
Anyways, I fixed it by myself
