394 comments found.
Hi Guhan, when I add product tabs as accordions in the product builder… is it possible to have all tabs closed? At the moment the first accordion is always expanded (product description).
How can I overwrite the template for post archive (archive.php)?
Hello,
If you’re using child theme, you can simply create file name “archive.php” inside your child theme.
Hope it helps.
Unfortunately this does not work. You have defined the blog template in cartify/inc/template-functions-blog.php
How can I overwrite this template?
Could you please respond to my email. There is no line 685 in template-functions.php. Thanks Guhan.
Hope you got a reply through mail.
Great, thanks a lot. I received your email and it solved my problem 
Could you please respond to my email I sent you via the support tab here? Thanks.
Hope you got a reply.
Thanks, I replied and I am waiting for your response.
I just replied (10 mins ago). Can you check and let me know?
Thank you
Thanks Guhan for the quick reply. I just replied.
Hope you got a reply through mail.
Thanks Guhan
Hi, please can you respond to my email? Its been over a week! Also I have an issue with my purchase code as I try to register the product via WP. Any response will be appreciated.
Hello,
Sorry for the inconvenience! I couldn’t find any of your ticket. Have you send through official support tab https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
Can you resend through above mentioned url?
Thank you
how to show Brands in woocommerce database when exporting products where is the brand section?
license error!! cant work on stanging site!!
Dear Guhan, I discovered I can’t access my website since Cartify was updated.
Now when I try to access the website it says “There was a fatal error on your website.” (Attached image)
Can you help me?
Hello,
Can you contact me through official support tab? https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
You can attach screenshot once i replied you through official support.
Thank you
1. I am not able to see the Agni Menu Options and megamenu options; 2. also not able to see and edit Shop page layouts. 3. Cannot access you pre-built Home page layouts. My understanding these should be under the Carify section of the WPadmin menus?
Hello,
Can you give me your site url through official support tab https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
Thank you
cookingupastorm.co.za
Hello,
Thank you Your site looks fine. Can you give me the login details as well to take a look further?
You can use official support tab https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
Hi Guhan, I think my problem is that your theme is too technical for my skills. Put another way – I would have wanted more point and click options.
Eg on your envato page you say: “You can create any kind of shopping website with help of 20+ responsive & unique demo layouts which are entirely built upon Gutenberg blocks.”
I took that to mean full website ‘demo layouts’ with home page(s), shop page(s), etc. I think based on what I have seen so far, you only mean ‘product pages’. I have to create and design my own home page and store page. I would do this with the ‘blocks’ options included – which is doable just a lot of work. The reason I buy a theme is to have access to demo layouts – to choose for every page.
Sorry, I think you do good work, but I need a more refined, theme with more prebuilt pages.
I think, You haven’t seen demo contents yet (Cartify -> Demo Importer) . Also you can simply use patterns to click to add the section you need from demo. check this video tutorial https://www.youtube.com/watch?v=l7I16UVPi2Y
Let me know if that helps.
HI Guhan, couldnt import – by choice / all, didn’t work.
I am not looking for blocks to make my own pages – I am looking at full predesigned pages. Please refund. Your template is good, for someone able to create pages by pu7tting blocks together.
I cannot change the hamburger menu on the top left. no place to edit, or remove it.
I cannot add the same menus to the shop page as per other pages.
I installed the latest Certify install, but it says the Woocommerce templates are out of date
Guhan, I am not expecting you to support all these many issues. Please refund me and I will use another theme.
Hello, the new update did not fix the filter issue on mobile. It is still not possible to remove filter on mobile after a filter is selected. What can I do to fix this? Thanks!
Can you give me your site url through official support https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support
Thank you
Please give me a refund, I have stopped using it because I have encountered a lot of problems beyond my power. I already told you in email.
Could you please explain me how to edit the homepages? i m trying to edit homepage 4 but i don’t understand how to do it… wp bakery seems bugged and i cant find how to edit it correctly
(sorry i wrote this support request from my other envato account, this request is from account OKAIDO where we bought three licences)
Hello,
As it’s Gutenberg block theme. You don’t need any builder additionally. You can modify directly by clicking the content.
Feel free to contact me through official support tab https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support through official buyer account.
Hope it helps.
where i can find Cartify Page Options, i dont see it in each page
found it… i had classical editor so i could not see them. One last thing, where i can see all the icons… this link doesnt seem to work https://demo.agnidesigns.com/doc/cartify/additional/see-all-available-icons/
Glad that you’ve managed. Actually icons page disabled for some reason. You can find the same icons inside “Agni icons” block.
Let me know if that helps.
Your theme (Cartify Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Please update with this problem
You can expect the update in a day or two with new templates.
Can you use 7.0.0 for now? Because 7.0.1 may reversed or new patch will be released soon (7.0.1.1)
Thank you
Thank you , This problem has fixed , Please send me instruction change font for all page
Hello,
I sent your an instructions through mail. Hope it helps.
When I put the license it says I need to buy one, please help me.
Hope you got a reply through mail.
I am using WooCommerce Subscription and when I get to the checkout part it does not allow me to process the purchase due to an error in the shipping methods.
This should not happen as it is a virtual product and I am not handling shipping. This is a problem directly from the topic.
How can i fix this?
attached screenshot https://prnt.sc/m-Vh_luo-yw7
Hello there,
Whats your Support Ticket website?
I have a few unresolved problems, I have shared with you via email.
Can you share the Support Ticket website?
Hope you got a reply now. You’ve used the correct platform. Sorry for the unusual delay.
I Have Sent You Support Ticket On 20 Oct And Not Getting Any Reply In 4 Days
Sorry for the delays. Today you can expect the reply.
Hey Bro When I Expect A New & Big Update ?
How to clear cache when change FOOTER and HEADER BUILDER on HomePage
Actually, it will act like any other page contents. No special action required to clear footer & header cache.
Hello,
Can you contact me through official support https://themeforest.net/item/cartify-multipurpose-woocommerce-wordpress-theme/35299456/support I will give you an instruction
Hope it helps.
i sent you a message
didnt recive any respond ?
hey my friend i didnt recive any support please respond its to important
hello ??
Hope you got a mail through mail.
bro i sent you the login details and didnt recive and respond for over two days please do somthing
what? really its the worst support ever i got ? please do somthing our work is stopped for a week now ??? plz do somthing
omg i cant belive this
Hope you got a reply
Hi,I don’t get a response from support.
How enalble seacrh products by SKU on header seacrh columns ? On single products not show share icon.
Good themes, very bad support
Haven’t you received my reply yet?
I have unregister with License but not affected . please help
Make sure that you’ve re-entered (for additional security i replaced code with XXXXX..) the purchase code again and submit. It will deregister. If you’re facing trouble, let me know.
Hope it helps.
I have tried many times but it doesn’t work, you can see the attached picture
Hope you got a reply through mail.
