188 comments found.
Hi, I got a technical problem, remove the currenct wordpress and installed again. but I cant install again because I’m getting “THIS PURCHASE CODE ALREADY REGISTERED” could you check it please? the domain is same. thank you!
Hello! Please try again.
Thanks a lot! fixed.
Hi folks, it seems there is no way to delete an Header Preset. Am I missing something? Not found either on the documentation.
Hello! If you have the old version of Header presets you can check the next doc: https://stoni.wgl-demo.net/doc/#ToC-7
For the Elementor Header builder: https://wgl-demo.net/itconf/doc/#ToC-7
I’m sorry, but I don’t see any reference on how to delete/remove/whatever an actually existing preset. For instance, your Stoni Theme has “Default”, “Home 1”, “About Me”, “Home2”, I cannot delete them.
You can create a new one or change the existing one.
Funny the answer that says what I can do to avoid acknowledging what I cannot… So since I cannot using the UI, can you point me where on the database I can delete those presets?
Hello! Did you carefully check the documentation on how to edit the header presets? There are a few types of presets. The Default presets – you can’t delete. A created preset – you can delete it. Besides, our new theme version also contains Header Templates created with Elementor. With the last one, you can do whatever you want.
We don’t recommend you delete the default presets from the theme options. It can cause some errors.
Please note: The Comments area is only for presale questions. If you need more details from our technical specialist ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hello, Getting error of The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Hi, I’ve bought the theme two years ago. Now I have to update, cause of PHP 8.1. But how can I update the theme? There is no button in theme settings and even here on themeforest, in “downloads”. There I can see the theme but no way to update.
Hello! Please check the next article: https://webgeniuslab.ticksy.com/article/19061/
Hi, is this Theme compatible with PHP 8.0? Thank you
Yes, it is.
We have had recurring problems with the theme, I restore the site and the error “There has been a critical error on the web” returns. I restore the site and it looks good for a few hours and returns the blank screen with that message. I remove the plugins (all including the stuni which also seems to conflict) and only then can I enter the admin to restore the site and the error occurs again after a few hours. I have also updated the theme to the latest version, changed the PHP version and nothing.
My website is https://l2marquitectos.com/
Can you help me to know and solve the problem?
Hello! Of course, make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you.
Hello, It looks like our license is being used on another site. Can you tell me which site it is? Kind regards.
Hello! Try it now.
Thank you.
Hello, this theme (on page contact like on demo) is not compatible with the last version of plugin contactform 7 (version 5.7.4). Is there a new version of the theme ? Thanks
Hello, Can you answer me please ? thanks
Hello! The theme has been just updated. Try to update the theme and bundled plugins.
hello thanks for your answer. I update the theme and the plugin but it doens’nt work also. Test it with contact form 5.7.4 you will see page contact doesn’t look like demo. Thanks
Dear Support,
I want to show Vertical Menu on the side panel.
there have no option for Vertical Menu
Please give me your feedback as soon as.
Hello! All questions regarding support should be submitted to our support forum. Comments are only for presale questions. Thank you for understanding.
Dear Support,
The theme is good.
I want to show only selected portfolio category on a single page.
Eg. Only show the residential category portfolio on the residential page.
The portfolio category does not have any featured show only the selected category.
Please give me your answer as soon as.
Hello! All questions regarding support should be submitted to our support forum. Comments are only for presale questions. Thank you for understanding.
I have a client using your theme which is outdated and her old developer used her cc to purchase but pretty sure its in the old developer account. How do we fix this so that we can purchase support and get the new files as when we updated elementor to 3.8.1 the stoney-core plugin broke the site so we had to turn it off and now most of the site is not the same.
Hello! You can try to contact your developer or just purchase your own license.
No we can contact them still and there has to be a way for to verify the license on the site as it valid license. Cant you verify this via the domain?
Unfortunately, You can access the latest theme files only through the account with the purchased theme.
In the backend of the site:
Thank you! Your theme’s license is activated successfully. Deactivate 1 license = 1 domain = 1 website
You can always buy more licences for this product: ThemeForest WebGeniusLab
Since this theme is licensed to this domain how do I get or renew support
We ended up rebuying your theme (just now) is there anything we need to do in the backend to licensed it to the new purchase keys. I assume we can just upload the new theme file and it should replace everything with current versions
Yes, you can just update the theme files.
Hello, I really like your theme! Before I buy, I have some questions:
Can the used theme fonts be loaded locally. Does this theme support this ?
Does the theme include a cookie consent overlay ?
The icons you are using with the theme demo, are they included (and free to pick from inside the builder) or do I have to upload them into the mediathek manually ?
Main colors for background, Text, button-background, etc. can be changed on a central spot instead of running through each single instance ?
Is Elementor Pro needed to fully unlock the potential as shown on your demo site ?
Thanks !
Hello,
Yes, you can use fonts locally. We have an instruction on how to do it.
Yes, the icons are build-in.
Yes, we have options to change the color in the global settings. But somewhere it is set in the modules.
No, the demo is built without Elementor pro.
Thank you for accurate and fast answer!
You are welcome!
Hi I’m developing a site on a temporary domain. When it’s ready to go live, the domain name will change …obviously. Will I run into trouble changing the domain registered on the account? I want to buy this theme ASAP! Thank you
Hello! No, you can move the license between the domains.
May I please change domains on my purchase code? I deactivated in my localhost but i cannt activate anyother
All questions regarding support should be submitted to the support forum: http://webgeniuslab.ticksy.com/
can you help deactivate it
Thank you for the submitted ticket.
Hi, After the last update we are getting this warning/error on Woocommerce:
“Your theme (Stoni) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
- Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. - If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
Is this something you’re already working on for future updates?
If not, can you help us with this?
Thanks, Rod
Hello! The fix is already there.
Ok I can see the update for version 2.0.2 now. Thank you
May I please change domains on my purchase code? The domain I was using was for testing
Your Ticket system will not let me ask this question….
Hello! You can try to activate it now.
Thank you! It worked perfectly..not sure what I did wrong on the ticket system. thank you for the quick fix and reply! – Love your guys stuff!!
You are welcome!
Hi there, I sent you an email direct your gmail on the 9th September about deactivation not working for one domain to use on another domain as I have not even used the theme yet? Are you going to respond? Otherwise I want a refund.
Hello! First of all, we provide support services only via the forum: http://webgeniuslab.ticksy.com/
You can try to activate it again.
You know very well you need an active licence to submit a support ticket. I do not need support. I need you to allow the URL to be change for my purchased license. If you want to play this game I am just submitting this case for a refund. Please just review my email or refund me.
Sent you a refund request since your not intersted in assisting and your deactivation function does not work like other author themes.
Please check the comment above. As well as we already told you, you can try to activate it again. It means that the purchase code was reset and ready to use again.
Many thanks – in the future it might be just easier just to help people like me who have been on here for 12 years and purchased 100’s of themes. Please disregard my further dispute or let Envato know the reset of the licence is now working. Cheers, Daniel
Dear support,
How can I change currency position on pricing table settings? I’d like to place a currency in the right side (from $ 100 to 100 $)
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you with it.
Hi,
Can you please help us with a few site issues?
1. Some of the changes we made on the site seem to be getting reversed or changed.
- Simple text edits not showing up and projects are getting duplicated.
- We have screenshots of saved changes, but when our client checked them, the saved changes weren’t there/showing something else.
- Please note these screenshots were taken on the LIVE site (not preview).
2. The overlapping photo elements are showing a small blue question mark on Safari
- Here’s a sample: https://imgur.com/HzRPps1
- Please let us know if there is a special code we can use here. We checked all threads online and it seems to be a Safari issue.
Thanks, look forward to your kind assistance.
*SAVED Changes we made on the site seem to be getting reversed or changed.
Here are videos and screenshots of the issues we reported above:
1. Duplicated projects – https://youtu.be/ZzzPGfNxd2A
2. Saved changes not showing up on the frontend
- Saved change in the backend: https://ibb.co/fN8Kzh8
- Frontend change getting changed: https://ibb.co/vvjDXHt
Hello! Please make sure to submit a ticket to our support forum: http://webgeniuslab.ticksy.com/
We provide support services only there.
Hello, since the update of the theme in version 2, I have code that appears in mobile version at the bottom under the footer of the home page:
””#stoni_button_62cc4e9740949 { color: rgba(17,17,16,1); }#stoni_button_62cc4e9740949:hover { color: rgba(255,255,255,1); }#stoni_button_62cc4e9740949 { border-color: rgba(163,126,44,1); background-color: rgba(163,126,44,1); }#stoni_button_62cc4e9740949:hover { border-color: rgba(255,255,255,1); background-color: rgba(17,17,16,1); }#stoni_button_62cc4e9742ed0 { color: rgba(255,255,255,1); }#stoni_button_62cc4e9742ed0:hover { color: rgba(255,255,255,1); }#stoni_button_62cc4e9742ed0 { border-color: rgba(17,17,16,1); background-color: rgba(17,17,16,1); }#stoni_button_62cc4e9742ed0:hover { border-color: rgba(163,126,44,1); background-color: rgba(163,126,44,1); }”“
Thank you in advance for helping me solve this problem.
Hello! Please make sure to update the bundled plugins and clear cache on your site.
