23 comments found.
I just bought the theme and unable to Edit with Elementor. It says unable to find files when I try to edit. Please help.
Please open a support ticket via our support portal http://bracketweb.ticksy.com/ our agent will solve the problem for you. Regards
it’s been days since they said they were going to update the issue and it still hasn’t happened. The slider does not work. Is there anything that can be done while the update “arrives”?
We have released update for our theme. Regards
Hi. When will you be able to fix the issues after the Elementor update? The slideshow isn’t working, even after restoring the previous version.
Slideshow working with old Elementor version 3.26.1
Yes we are working on latest elementor compatiblity soon we will release update of theme.
Hi. When do you release new update ?
We have just released our theme’s new update. Regards
Hi, your update didn’t fix the issue with the slider. All the text from the slider is missing.
everything is working only with old Elementor Ver 3.26.1
send your wp admin details we will check that live and will try to fix it for you.
It’s working fine here with latest elementor https://bracketweb.com/roofsiewp/ https://prnt.sc/lvqx-3MdKdxQ
Kind regards
How I can send admin access? My support options is expired.
I sent message. Thank you
soon our agent will get back to you. Regards
After the elementor update, all the designing collapsed, what do you suggest?? are we expecting any update?
It’s because of elementor swiper library soon we will release update for this problem.
for now try to downgrade elementor from tools..
Regards
When exactly are you releasing the update? Cause there are few issues even with the downgraded elementor tool. Like the slider arrows are not working. The footer is not displaying properly in one column on the left side. The same goes for the other sections. It looks fine in the elementor builder, but as soon as I save the progress and view the page, it looks expanded from end to end, and the content is stuck on the left side of the site.
We will try to release with in few weeks!
I need a solution to this as soon as possible, as my client’s website is on hold, and it is impacting his business. Please provide a solution so I can accomplish my tasks and get this done.
We are working on it. with in next week we are planning to release new update!
all icons on websites is missing. Because your server is down. it show this one instead icons -
I’m fixed by myself
Glad to hear that
Is it possible to change the color of all the red icons inside buttons and in the header? Thats the only thing that bothers me really.. I’m using a blue color 51, 153, 204 for everything within my brand…
can you please send some screenshot of those icons? Regards
The Dark Mode is not working – I turned on and its not working
It’s only work on First home page because we gave it as a home variations not total dark mode.
Regards
Ah now I see thats okay thank you
Welcome!
why is it as soon as my support expired. im having issues with the site/theme.
What type of issue you are facing? Theme is not bound to support please show your live site link after that we can give you a solutions. Regards
motivremodeling.com
and cementspros.com both having same issue
Please send wp admin details we will see that live and will try to give you a solution Regards
it looks like it fixed itself. thank you so much for response. ill let you know if it happens again
Thats good!
Hello. Check my email please regarding header issue. thank toy
We have replied you for that please follow the instruction to fix that. Regards
Hi there 
Is it possible to get a design file for this template? Something like a Figma or XD file?
You can purchase it’s psd from here https://themeforest.net/item/roofsie-roofing-services-psd-template/37356320 Regards
I bought the theme and It’s actually prompt me for buying Elementor PRO if i want to insert a button like a seach bar on the menu, or a carousel. I missed something?
Sorry for your inconvenience It’s elementor business policy We are very sorry for that You should ignore that we don’t recommend using elementor pro. Our theme is totally based on elementor free version.
Regards.
Came back to say thanks for all your help. Yes, there are some Pro features of the Elementor, but your help was amazing and I need no more PRO features of elementor. Thanks again. Amazing theme and dev team.
Thanks!
I have submitted a couple of emails seeking support but have not gotten a response. For some reason I have having issues changing the theme headers, and theme to “Dark Mode” across all pages. Please check my emails.
We will reach you soon!
Can’t import the demo data. its just spinning only. Do u help me. But this theme is purchased not mine. Thsi purchased by my client. But i have purchase code. Can u help me?
Please come to support via that profile & send wp admin details from there after that we will import the demo for you.
Regards
Hi, Is compatible with wordpress version 6.11?
Yes it is!
I have emailed you several times for support and no response. very disappointed since the purchase comes with support.
We are sorry for that somehow we missed that email. Soon we will connect to you.
Regards.
does this theme have the ability for a sticky banner?
no we don’t have that type of system to our theme. Can you show us an example how is that we can try to update our item.
Regards.
example link attached: https://kvn-construction.com/wp-content/uploads/2022/11/IMG_9788.jpg
someone said optinmonster has this ability but i thought i would check with you since you created this theme.
please share live site link regards.
That’s not my site. That’s a picture of a site that has a sticky banner that I was showing you as example of what I’m talking about.
sorry dear we don’t have this feature now in future we will try to give update of that. Regards.
How much would it cost for you to build it into the theme for me?
Dear can you please email us with full requirements? after that we can give you correct estimations. Regards.
whats the email?
Hi This theme has support Multi Dope own option …?
didn’t get you dear what you mean by multi dope own?
regards.
Hi In Nav bar like 4 or 5 sub drop downs
you can add 3 level menu to this Regards
i can add 3 level menu but it’s not working 3r level sub drop down. it working only 2 levels… can you help me out. how to improve the code… i nee 3 an 4 th level drop down also
We will fix that soon!
Still not fix this issue …
replied in your email!
I downloaded, installed and set the theme as a Default in the Server! but I never can see the changes in my page, can you please tell me what is going on? I paid 12 months Support and I hope you can help me with this situation.
Please follow this https://www.youtube.com/watch?v=CWCPovmNWK8 video here we showed how to install our theme & import demo data. Regards
How do you customize this theme?
It’s build with elementor page builder if you are familiar with that you can easily customize that. Regards
what if you arent familiar with elementor?
Elementor is very easy you can easily learn it with in few hours. Regards
There are support for Elementor?
yes it build with elementor. Regards
Tnks
Welcome!
