78 comments found.
Hi,
I sent you an email 2 days ago and have not received a reply.
Your theme for mobile users has critical bugs and the site is unusable.
The client wants this theme, my question is, will you fix the critical bugs so I can buy the theme?
vilerozes@gm…
Hi,
We couldn’t see the email. Can you contact us through the following contact form, please?
Best Regards.
Client purchased the theme and I fixed the bug for now.
Support ticket regarding the bug is submited.
Our support team will check it in detail and help you solve it asap.
Best Regards.
Hi, I am building the site and had to re-load. Now the Item Code are invalid.
Hallo Together, why i cant install the elementor pro? please for fast answer. Regards
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi, I am building the site and had to re-load. Now the Item Code are invalid.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello! Excellent theme, good work. I have a question. Is there an option to change fonts from the whole site or do I have to do it manually?
One more question. Can I disable buttons from “Image Text” in Elementor?
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Best technical support!
Thank you so much 
If you need further assistance please let us know.
Hello. Styles disappeared after editing the widget for product filters by attributes. Attributes in filters are displayed, but their checkbox is gone. please help in solving this problem. scvintage.com/shop
Hi,
We are sorry for the issue you have. Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi, will the cosmetsy theme be updated to support Woocommerce 7? Our site has some critical errors which really hurts the customer experience.
Hi,
The is compatible with WooCommerce 7.0.0. The theme will be updated for WooCommerce 7.2.1 within 10 days.
If you need further assistance please let us know.
Best Regards.
Hi, I have tried installing the theme but I keep getting a critical error message. I have raised the issue through the support system but I am getting no reply. Kindly assist asap
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3189578, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Okay
Hi, Installing the theme a critical error appears when both elementor and Cosmetsy Core plugins are installed at the same time. I’ve disabled all other plugins. Thanks
Hi,
Can you give us more details through our support system, please? We will take a closer look on your issue and help you solve it asap.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello, Please i have a problem with the code for verification I don’t know why not accepted I bought the template with code – regular licence, but no response from the activor theme when I want to start install it
please answer me ASAP
Hi,
Can you give us more details through our support system, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I have a problem with Cosmetsy theme
hi, i wish to reinstall the template but is showing this message
Message: Purchase Code Registered Before
I wish to reinstall because i have problems regarding the theme , the blog and others pages doesnt when i installed… i dont know what happend…
please , how i can do?
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
hi, i wish to reinstall the template but is showing this message
Message: Purchase Code Registered Before
I wish to reinstall because i have problems regarding the theme , the blog and others pages doesnt when i installed… i dont know what happend…
please , how i can do?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, I am building the site and had to re-load. Now the Item Code are invalid.
Message: Purchase Code Registered Before
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thank you so much for your help much appreciated
You’re more than welcome
Hi there, I can’t edit any of the shop pages given on the template please help
Hi,
Can you contact our support team, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello, I will like to know how i can change the category picture, and how can I disable the breadcrumbs title
Hi,
Can you give us more details through our support system, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi,
I am interested in buying the Cosmetsy theme. It looks really nice.
However, I do have a question before buying it: Is it possible to have multiple categories in the left sidebar of the shop?
What I need:
1) a list of categories of the different types of products (like foundation, selftanner, sunscreen etc) so people can choose directly what kind of product they want to buy
2) a list of skin conditions (like dry skin, eczema, rosacea etc) so people can choose their skin condition and see all products that are right for them.
I have all my products now in categories like that, so for example I have a sunscreen product for sensitive skin and it has the categories suncare and sensitive skin. So if someone ticks the box suncare it should come up (together with the other sunproducts), if someone ticks the box sensitive skin it should come up (together with the other products for sensitive skin), and if someone ticks both boxes, it should be the only product to come up.
Is this possible with this theme?
I would like to hear from you.
Kind regards,
Jeannette
Hi,
First of all, thank you for your interest in Cosmetsy.
1-) You can use the product category widget on the homepage or you can use the category list widget on th eshop page.
2-) You can use the attributes for that. We already have brand and color attributes on our demo. However you can create unlimited attributes.
3-) You can check our category list widget on the shop page.
If you need further assistance please let us know
Best Regards.
Hello. I got a problem with mobile menu. I cannot add ticket because of support expiration, but its the same problem with #2722644 tickey. I got problem with mobile menu. Please contact with me.
I’m having this problem https://www.awesomescreenshot.com/video/7614891?key=5338967df065767d6e1aeeb7d27eb945
Another problem is the hover state on mobile devices. On buttons
I need to extend the license. Why?
Hi how can i add the top left menu on Home 2 ?
Hi, I have a problem with the filters that doesn’t show the check box with brands and filter color can you help me : http://projet.kaweel.com/shop-2/?shop_view=list_view
And is there any sticky menu ? i can’t find the option for the menu to be sticky
Hi,
First of all, thank you for purchasing Cosmetsy.
Can you contact our support team through our support system, please?
Support: https://klbtheme.ticksy.com/
Best Regards.
Dear all
Please help me.
when installing on localhost there is an error in this section kirki\core\class-kirki-helper.php on line 286
Thanks
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #2969504, so please check your support ticket reply and reply to your support ticket accordingly,
Best Regards.
Hi, i registered the theme on a test website. Now i can’t use it for the actual website. How can i change it to the actual website
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi, is there anyway to remove the review stars in the image text 2 section? I can remove the text but the stars dont
Hi,
Can you give us more details through our support system, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
