30 comments found.
Hi Artureanec Team, I hope you are doing well! I have a request for a future update! Would it be possible for you guys to fix the Elementor Mega Menu Widget (Menu Widget) compatibility with this Theme in one of your upcoming patches?
Would love to see that coming! Thanks in advance and best regards
Hi! Sorry for the late reply. If we understand you correctly, you want us to create a mega menu based on Elementor PRO? Thanks!
Hello,
When i select which Footer to show, it doesnt change, it keeps showing the same footer. It seems that i cannot change from “customize” the “Footer Sidebar” and “Footer Style”, it keeps shows me the same.
I followed your instructions on https://demo.artureanec.com/documentation/energium/ but it didnt work.
Thank you
Fixed it, it wasn’t a theme issue.
Great! Let us know if you need any help. Thanks!
Hello! I’m trying to translate the theme using WPML but I can’t find the way to translate projects and services, is there a fix or method to do this? Thanks!
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com And provide more details. Send screenshots etc.
Thanks!
Since update facing technical issues.
1. Getting The “nav_menu” block was affected by errors and may not function properly. Check the developer tools for more details.
2. The footer is not at all visible in any pages except home page.. tried all settings. this is just frustrating
Pls don’t ask to raise ticket as my support is expired. And website was working fine until the update.
Hi! Thanks for the purchase.
Please send information by email. Provide screenshot of the problem and link on your website.
Thanks!
Thanks. To which email should I write to?
Hi! You can send through our profile. Thanks!
Hi, the ‘read more’ button on blog post is not redirecting to the detail, it redirects to the same page, could you help me out?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Hello, is this theme compatible with YITH WooCommerce Tab Manager?
Hi! Sorry but we didn’t test this plugin. Thanks!
Hello,
I purchased a Energium theme from your site last year, which was supposed to include a PSD folder. However, I never received the PSD file upon downloading. I have checked all the files and documentation but could not find it. Could you please assist me in obtaining the PSD file that should have been included with my theme purchase?
Thank you
Best regards,
Hi! Thanks for the purchase. Please send request by email. We will provide you the link.
Hello, how I can remove the Have any Questions? with number and whatsapp icon from the menu bar? I don’t find the way to remove o modify it.
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com/ticket/
Hello, I just updated elementor and many elements of the theme gone. You published an update today but it is not accessible through wordpress theme manager. I have set up envato market correctly.
Hi! Please create a ticket in our support system – https://support.artureanec.com Provide temporary access. Thanks!
I created the ticket. Please see why sometimes the theme is causing elementor to slow behave. Thank you
Ok
Hello and thank you for fast support. There is still a detail, buttons hover colors and effects are gone. We use theme’s elementor button element.
Hi! Please create a ticket for better support. Thanks!
Theme is terrible, I advise not to buy. Bought the theme, the demo template did not download what you see. I emailed the support and was told to create a ticket which does not work also
Hi! Thanks for the purchase. Please provide temporary access to your admin by e-mail.
Hi there, nice theme. Does this theme allow embedded video with no 3rd party controls or popups? I saw the homepage examples, however I’m looking for a completely embedded video, with no option to go outside the video. Would this be possible?
Thank you Cristian
Hello, this is a question before buying the item: Is it possible to show the products or projects without the pricing information? For example, on this page is it possible to hide the price? https://demo.artureanec.com/themes/energium/projects-page/ Thanks in advance
Hi! Sorry for the late reply. Yes, you can hide information with price – https://prnt.sc/thb3VBZrZbGZ Thanks!
Hello, there is a problem in the services in the list + this, when modified, the title and description no longer appear.
I put it as an example correctly
[“How to install solar panels on roof?”,”Mummichog paradise fish! Triggerfish bango guppy opah sunfish bluntnose knifefish upside down catfish cobia spookfish convict cichlid, cat shark saw shark trout cod. Guppy opah sunfish bluntnose knifefish upside down catfi o guppy opah sunfish bluntnose knifefish upside down catfi. Catfish cobia spookfish convict cichlid, cat shark saw shark trout cod. Guppy opah sunfish bluntnose knifefish upside down catfi o guppy opah sunfish bluntnose knifefish upside down.”]
I only get this [“
can you give a solution
Thank you
Hi! Please create a ticket in pur support system – https://support.artureanec.com/ Thanks!
Hello, I would have to renew just to solve a problem with your theme. It could be courteous and provide a solution to the problem that I have exposed.
it’s just this nothing more
Thank you
Please send us more details by email: artureanec@gmail.com
I’m having issues with the demo data import.
Hi! Thanks for the purchase. Please create a ticket in our support system – https://support.artureanec.com/
hi, I purchased your theme on November 07, 2022 and your support page writes that it is supported until October 1, 2023; despite this, the assistance system does not allow me to go ahead to open a ticket. Today, while updating your plugins, your theme crashed. I see that you have done the theme is updated to February 11, 2023 but if I download the theme the date is December 2023. I await your reply, thanks
I understand, it’s a date format problem; the purchase is dated July 11, 2022 and the assistance deadline is January 10, 2023. Do I have to purchase the assistance package to get the update?
Hi! Thanks for the purchase. Please rpovide more details by email. Send screenshots and link on your website. Thanks!
The problem has been solved: these are the operations performed: I went into recovery mode and deactivated all the plugins; reactivated only “Energium plugin”; it was not possible to reactivate the parent Energium theme as the operation generated the error “the plugin causes a critical error”; I changed the active theme to the default one; uploaded via FTP theme updated December 2022; I reactivated Energium child successfully; I reactivated all the plugins one by one. The site now works correctly https://fiorenergia.it/. Best regards
Great!
hi today i have update WordPress so why down our website check our website is is not good https://queryhardware.com/
Hi! Thanks for the purchase. Please create ticket in our support system for tbetter support – https://support.artureanec.com/
I had two ongoing Tickets open in your support portal. I just logged in to check and one of the ticket has disappeared. It contains valuable information that I often refer back to. What happen to my other ticket #556?
Oh never mind, it got dumped into the Closed ticket list, even though the ticket has not officially closed, still ongoing. But okay, that’s odd.
Hi! We opened it again. Thanks!
Hi there, just sent you some follow up questions on some issues on the same Ticket #556. Please review and respond when you get a chance. Thanks!
Hi! Thanks for the purchase. We will answer as soon as possible. Thanks!
Thank you for quick response! Appreciate that. I’ve replied with some follow up questions, Thanks.
Ok
Hello, pre-buy question. It’s possible listing the shop items like a portfolio, with no shop option, changing the buttom “ADD TO CART” to, “CALL FOR MORE INFO” (for example).
Thanks & great job 
Hi! No, products can only be displayed like this: https://prnt.sc/YBA0-gJD7mQ0 But you can assemble a structure like this from ordinary blocks: https://prnt.sc/kVEq2Z0w8KBs
I want to use different title image on each page. How can I do it?
thanks
Hi! Thanks for the purchase. Please create ticket in our support system for better support – https://support.artureanec.com/
create ticket please help me. I have a lot of problem
Hi! Thanks for the purchase. We answered. Thanks!