322 comments found.
ticket deleted and not answered
I opened the ticket “https://templatepath.ticksy.com/ticket/3724828” about theme not running (sticky and other) but after 24 hour the ticket has been deleted and the account disabled.
I want my money back, don't buy this themethere is a glitch for this theme. When loading webpage with ajax, the pop image by clapat does not load correctly in columns. I have to press reload in order for it to do it. check it out: www.ghergs.com. Also, from updated the wordpress, all my page layouts are messed up. They one html block instead of the multiple blocks I created it with.
You may want to extend your support period and open a private ticket on clapat.ticksy.com – providing wp admin credentials. Thanks
Is it possible to create portfolio items that aren’t listed in the main slider? So not part of the nav, but accessible via a direct url.
Hi there, so the main slider can be configured so that it will display only a certain portfolio category. So not all of the items. And you can hide the bottom portfolio navigation at the end of each individual portfolio page.
That’s great, thank you. Unfortunately that doesn’t seem to work on the Portfolio Grid. The portfolio item is still showing up.
Hi there, Is it possible to renew your support period? And then open a private ticket on clapat.ticksy.com? We can provide a solution for this. Thanks
I can’t afford to unfortunately
Hello, I always loved your work. Could you advice me what to do with the theme, because the new PHP 8.2 on the hosting server breaks the theme unfortunately. PHP 7.x will no longer be supported. Any advice? Thank you
Hello, can you provide wp admin access in a private ticket on clapat.ticksy.com so we can investigate (and provide a fix)? Thanks
Hi! Nice theme! 
1. On main homepage split slider and fullscreen one. When scrolling up/down it doesnt show next/previous slide picture only title, need to move mouse to show picture and title. Can this can be fixed without moving mouse to show next post picture with title ?
2. On main homepage slides can you do PICTURE as well clickable ?
3. Inside post on scrolling down to the bottom it shows TITLE of next post. Can you also add function to show TITLE and fullscreen picture of next post WITH AUTO LOAD on scroll down to the next post (without clicking on the picture or title) ?
Thank you!
Hello! and thank you for taking time to evaluate our theme. 1. it’s the design approach to display the slide image on hover and therefore the slider responding to scroll events is the title’s slider
2 & 3 require custom work – the next portfolio item nav autoload is a tricky one – it requires css and js knowledge
Plz let us know if you have any questions
Thanks
Hello, I can not post a ticket on your support system. I get the error ‘No valid check type!’
I have been trying to get assistance for days. I need to add some logos to my footer, and I don’t seem to be able to add any there. Can you please help?
Thanks
Hello,
It looks like a temporary glitch in the Ticksy system. While we are working with their support team to fix it, we have reset the Grenada ticket category so you can add your ticket. Can you plz try again? Thanks
Where is set of icons (and words to put them into this widget input) for widget “Service Icons”? Link isn’t working, and set looks poor.
Its have a great design, But i’ve a question, My website build with Divi Theme, I wanted to insert the slider of these themes in between, can you tell me how can i use both theme together at front page ?
Hello, I don’t think you can mix the two themes. Each of theme implements its own dynamic effects and CSS. Thanks
hi, I have an issue since last wordpress update my landing page doesn’t show the portfolio and show
Warning: count(): Parameter must be an array or an object that implements Countable in /htdocs/wp-content/themes/grenada/sections/footer_section.php on line 16
can you please fastly provide a fix ?
Hi, can you provide wp admin access in a private ticket on clapat.ticksy.com? Thanks
done, thank you
Hello. I see that the theme is not updated since July 2021. Still they say that it is compatible with the latest version of wordpress. How is it possible? If I buy your theme will I be able to use it in the latest version?
Yes, that’s correct. It runs on latest WordPress. We are constantly monitoring the latest WP releases and if there are any compatibility issues, we are updating the theme. Thanks
Hey there-
I’ve purchased many themes from your team, and I even own the HTML version of this theme. As soon as I know you’ve optimized this one for Elementor, I’ll purchase the WP version!
Hi ClaPat! We love your theme, we use it in: https://lapuputgrafica.com/ But we have a problem in the mobile responsive with the “Showcase template”. It’s very unpractical and customers do not know how to use it on mobile. Do you plan to do something to make it more intuitive for mobile users? some arrows or something like that?
Thanks for the help, Águeda.
Hi, This require some major changes in the code but we will add this as a new feature for the next update. Best regards
Hello,
I would like to buy the theme but if in the end isn’t for me can i have refund?
Thank you
Hi there, we have a 14 days refund policy during which you can evaluate the theme. We do however also evaluate refund requests case by case to prevent abuse. Once you bought the theme you can open a private ticket on clapat.ticksy.com and provide wp admin access. We can install and configure demo data free of charge. Thanks
Hi, how can I change the page transition to fade in from the left side?
Hi, the home page slides or the transition between pages? Thanks
transitions between pages
Hi there, unfortunately that’s not possible. Thanks
hi may i know support elementor pro?
Hi, Grenada has two ways of operating AJAX page transitions enabled or disabled. With AJAX off, there should be no problem. With ajax transitions on, some Elementor Pro widgets may not be compatible. Thanks
Hello, I hope you are well.
Simple question, today, the default theme is set to dark mode, I would like to change it. I would like to know how to switch from dark mode to light mode.
Thank you in advance for your help
Hello, you just need to set the type of background color to white in page or portfolio item options. Thanks
WPBakery Page Builder won’t install. can i install wordpress 9.1
Hi, send us wp admin access in a private ticket on clapat.ticksy.com to install the latest WPBakery. Thanks
can you give an error please help
The package could not be loaded. The theme does not contain a style.css file.
Hi, try installing the wordpress zip file and not the main archive. You can also provide wp admin access in a private ticket on clapat.ticksy.com and we can import and configure demo data free of charge. Thanks
Hi,
I can’t seem to change my logo size. I’ve uploaded different sizes PNG but it always keeps it at the same size/upscales.
Hi, did you buy the HTML version or WordPress. I don’t see the ‘Purchased’ badge next to your username. Thanks
