18 comments found.
Hello, I’m really enjoying your beautiful design. I’d like to remove the “share:” text that appears below the info section on the single portfolio page. I’ve already removed the social share icons, but the “share:” label is still showing. Could you please let me know how to remove it?
Hello,
This can be removed with a small CSS snippet. In case you need assistance with that please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I tried it you suggested, but “Connection timed out – error code 522” page, and the issue wasn’t resolved. I would appreciate it if you could guide me through how to manually fix this directly in the WordPress theme editor.
Also, I have one more request: On the single portfolio page, when I insert multiple images as a gallery type, I’d like to disable the popup feature. Please let me know how to make that change as well.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Where on your site i can submit a request for support??? There is no button Submit a request on the top of the site…
I have a problem with showing payment option on checkout page because in checkout page it have some codes and with that style i like how the checkout looks, if i create new checkout page only with short code inside [woocommerce_checkout] then everything works but i don’t like how i looks checkout page… i don’t want to write to much line with css… if you can help me it will be great.
I can share link on your e-mail.
Thank you
Hello,
In case you need assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hi it was to Gutenberg forms, i fix it, thank you
I have other question, how can i set SVG logo? can you help me?
Hello,
In the Theme Core Options >> Logo, you can set the Logo Source to SVG path. Once you do that, a field where you can add the SVG path will appear. You can use that field to add the SVG logo.
In case you need further assistance please submit a ticket at our Help Center.
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Yes i see the field, but in what type the SVG path need to be? i am pasting only the link but it not appear in header…
Probably it need some other code…
Hello,
You can try to open the file that you have in some text editor and you will see the code. In case you need furnter assistance, please submit a ticket.
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Thank you very much for help.
To be honest first time i place SVG logo on web site, i go to now with png, but SVG is better 
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Pre-purchase inquiry: Is it possible to have autoplay videos wherever images are displayed, such as in the landing page hero section?
Hello,
Thank you for taking an interest in our theme.
The theme comes with the Slider Revolution plugin included. You can use that plugin to create the section that has autoplay video.
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So it’s also possible to have the parallax projects portfolio with videos instead of photos?
Hello,
Unfortunately, it is not possible to have videos on the Parallax Showcase. It will only display the image that is added to the portfolio item.
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Okay, thanks! But can I use sections like horizontal slider or floating projects on home page aswell?
Hello,
You should know that those layouts are best used as the only widgets on the page. They have scrolling animations and actions, that can interfere with other widgets that are added to the page. It is best that you use those two layouts as displayed on our demo website.
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Hi I don’t know why my website is so slow to download the page…could you hel me please?
Hello,
There are many ways and tricks for improving WordPress site speed and you can check some of our suggestions in this article. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.You can also navigate to Appearance > Customize > Qode Performance and there you can enable/disable icon packs, custom post types, widgets and shortcodes which you don’t plan on using. This should have a positive effect to the overall performance of your site. We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
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Hi,
I like the theme, it is amazing. I just want to ask it is the theme compatible with “Extra Product Options & Add-Ons for WooCommerce” plugin?
Best Regards.
Hi,
Thank you for reaching us. We are glad to hear that you like our theme.
We have not tested the theme with that plugin so we can’t guarantee compatibility.
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Hi. Please can. you instal me the theme? I tried and I can’t, I leave you my access so I hope you can install please. I can’t and I have to work. Thankt you so much.
Hello,
To install the theme please follow instructions from the article in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, how can I do to see the pages in Wordpress? There are some video guide some instruction? Thank you so much
Hi there,
Thanks for writing in! The theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Thanks
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Hello Team,
I have a problem with Contact From 7, it’s show “{“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method”,”data”:{“status”:404}}”. How can I fix it?
Thanks a lot
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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hi, how can i customize Portfolio List Gallery? i need to change text…. thanx
Hello,
To find more info about portfolio please check the documentation in this link, also please navigate to Elementor > Settings and check if Elementor is enabled for portfolio single posts.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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This theme broke my site!
I had to delete my site because of this theme and now I cant attempt to fix any issues because it wont let me register the product If I cant register I want y MONEY BACK
Hi there,
You can always deregister your theme from our help center and in order to test any issue on your side please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
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Glad I read the comments I was ready to buy this theme but for $85 and also seeing that people are having issues with set up, and some plugins still need to be purchased separately, esp after $85 maybe not a good idea. BUT…... the theme looks amazing
Hello,
We do understand that some users might need a bit more time to get more familiar with theme options and this is subjective. We do believe that the theme is well documented, and you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
We are more than happy to assist the users who reach us at Help Center regarding any theme related question. Our support agents will gladly help you to set up your website within our theme.
If you are referring to WPBakery plugin when you say that some plugins still need to be purchased separately, then yes. WPBakery is compatible with the theme and it is listed as compatible plugin not as included. Demo content of the theme is built with Elementor.
Do let us know if you have any additional questions.
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Thanks for reply so I can just go with Elementor and WP is not required, good to know, I might be convinced by your response that I should buy
Hi there,
The theme demo is built with help Elementor and once you import the demo content you will get Elementor built pages with our themes widgets.
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Thanks I have purchased the theme, building now hope all goes well. Thanks for your answers and help. So far so good I got the demo to install okay, however it took a few tries, it kept getting stuck at 36% then stuck at 46% then about the 5th try it completed demo import. This may have been due to server capabilities but just a tip for anyone having issues importing demo – keep refreshing and trying
If you are reading this – hope your business reaps you success and love, don’t give up!
Hi there,
Please, if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you still need assistance with this, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I am having the worst time with this theme, I am pretty sure the good reviews are fake. I cant even contact the support team, I’m basically out $85 for nothing I want my money back
Please issue a refund I dont want someone from support to attempt to help I just want my money back
Hello,
We are sorry to hear that you’ve got this impression.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
We’ve checked and we see that your ticket has now been updated with response. If you wish to submit a refund request please check this link, however, we do hope that you’ll continue the conversation with our support team at the Help Center and they will gladly help you to set up your website within our theme.
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So Are you guys going to actually help me or keep deleting / hiding my comments? I hope no one else has to experience the HORRIBLE customer service you offer for the over priced $85 theme you have made that DOES NOT WORK
Someone needs to reach out to me ASAP I cannot get in touch with your so called “support”
I have already Downloaded a new theme and started over from scratch I would please like a refund
? nothing ? horrible customer service I hope no one buys this theme
Hi there,
If you at any point cannot submit a request you can always send us a mail to our help center providing your purchase code in it and our team will check any theme relates issue.
We did test our help center and did not encounter any issue logging in nor submitting a ticket.
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Hi Guys. Slightly confused. Can I edit this using WP Bakery builder or Elementor?
Also.. How does the demo import work. Can I only import certain sections or do I have to import all the demos & then pick the sections I want?
Hello,
Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
For demo import and it’s options please check the documentation in this link.
Feel free to reach us if you have any additional questions.
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Good luck!
Hello
Thank you very much
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Congratulations , GLWS
Hello,
Thanks a lot
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You are a brilliant company, very well designed and very well managed products. Well done.
Hello,
Thank you so much for these kind words Glad to hear you like our themes.
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Great Work,Congratulations GLWS
Hello,
Thank you so much Glad to hear you like Rowan.
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looks PRETTY COOL!
Hi there,
Thanks a lot <3
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