181 comments found.
The link to your documentation isnt working. Can you please repair it urgently or send me the istruction via PDF pls. Thanks, David
Hello,
thank you for purchasing!
You can access to online documentation through the link in the item details.
I remain at disposal for further assistance.
Best Regards.
Downloaded and installed the theme. There is no way to edit the about Latin placement text for the about section . Documentation text doesn’t state anything about this. There seems to be missing options or sections.
Hello,
thank you for purchasing!
You can edit the sections through Customizer or custom code.
I remain at disposal for further assistance.
Best Regards.
Hi,
I recently purchased your theme, and I’m experiencing a couple of issues:
The documentation file is not working properly. The index file opens a welcome page, but when I click on any link, it leads to a non-existent page.
The icons included in the template are not exporting correctly.Could you please help me resolve these issues? I appreciate your support.
Hello,
thank you for purchasing!
You can access to online documentation through the link in the item details.
You can use the icon library like in the demo (Font Awesome) or other icons.
I remain at disposal for further assistance.
Best Regards.
im having some issues with he blog section of the Freedom theme, what is the optimal image size for blog post images? Why would the latin text be appearing on the blog page as the preview portion when none appears in the actual bog post. thanks, it’s a great theme
Hello,
thank you for purchasing!
The optimal image size for blog post images is 1920×1280px, that is the size used in the demo, but you can use the size you prefer.
There is the text for the preview and the text for the article page.
I remain at disposal for further assistance.
Best Regards.
Hello! Using the customizer I have added a picture to the “Main Top Settings”. Unfortunately this image doesn´t center or rezise if it is displayed in a very narrow window or a mobile phone in portrait mode.
How can I fix this? Kind regards Bernhard Kils
Hello,
thank you for purchasing!
I’m sorry, your support period has expired. Please, renew it if you want to get support.
Best Regards.
Import demo data doesn’t import all of the demo. Please help.
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Bonjour. Je me suis trompé en achetant ce thème. Adepte de ELEMENTOR, je ne peux absolument pas me servir de ce thème à mon grand regret car je le trouvais très simple en ONE page. J’ai réussi à plaquer toutes les démos mais malheureusement moi GUTENBERG… je suis bien incapable de m’en servir. Je ne sais pas si il y a moyen d’échanger avec un thème Elementor 
.
Hello,
thank you for purchasing!
This Theme is not for one page websites only. You can disable the one page mode.
Anyway, you can install Elementor, if you want.
I remain at disposal for further assistance.
Best Regards.
import manual and click demo doesn’t work !!!!!
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Se realizó la compra de la plantilla freedom, sin embargo presenta fallos al importar el demo ya que se queda pegado en el import content por muchas horas Agradezco por favor la ayuda
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Hello, i bought the freedom template but there is no demo xml file included?
Hello,
thank you for purchasing!
Yes, the demo file is included.
I remain at disposal for further assistance.
Best Regards.
no the demo file is not included in my downloads. is there a way of downloading it?
Hello,
thank you for purchasing!
The demo file is included in the Theme files.
I remain at disposal for further assistance.
Best Regards.
hello, no it’s not. there is no xml file
Hello,
the XML file with the demo content is included in the Theme files.
I remain at disposal for further assistance.
Best Regards.
Hi, My purchase code is the following : 8569bc04-b38d-46a4-bf49-07a0f0774543
Your documentation isn’t working. The link is the following : https://freedom.ravenbluethemes.com/documentation/
But it redirects automatically to : http://ww1.ravenbluethemes.com/ And there are no manual on how the theme works and how to have it work fine.
Can you tell me where to find the step by step manual please. Thanks.
Mathieu
Hello Mathieu,
thank you for purchasing!
That is not the correct documentation link. You can find the link in the item details. Here is the correct link: https://freedom.riccardoborchi.it/documentation/
I remain at disposal for further assistance.
Best Regards.
hi I am not able to import demo content for theme. It is stuck on importing content page for long time.
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Hi, is the number of portfolio items limited to 10? And is there are a way to increase it? I have created a portfolio that currently has 12 “pages” but only 10 of them are showing up on the website.
Hello,
thank you for purchasing!
You can increase the number of portfolio items in “Settings > Reading”.
I remain at disposal for further assistance.
Best Regards.
Okay, thanks for a quick answer!
You’re welcome!
I remain at disposal for further assistance.
Best Regards.
I am not able to import data and need your help please!
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
I have imported demo data manually as the One Click import doesn’t work. But there are no images, and the site is messy (bottom footer in the middle of the page etc).
Also theme settings are not theme settings are blank, so I assume the demo data didn’t work an many ways.
Hello,
thank you for purchasing!
Please, follow the documentation. Images are not included in the download.
I remain at disposal for further assistance.
Best Regards.
Why can I not change the colours, fonts of the theme? Under Theme Settings > General settings its shows nothing to edit (there is no drop down for that, only to switch off Blog). Also how do I edit a page? It seems to just take me to the wordpress editor which looks nothing like the page.
Hello,
please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Yes i have followed documentation. Can you please provide your email.
Hello,
you can contact me via e-mail from my profile.
Best Regards.
Hola buenas noches, no puedo instalar la demo en mi wordpress. He intentado de todas las formas posibles explicadas en la documentación. No se que puedo hacer más
Hello,
thank you for purchasing!
Please, follow the documentation. If you need more support, you can contact me via e-mail.
I remain at disposal for further assistance.
Best Regards.
website URL: westonds.com
I am having issues with images appearing on the front end of the website. These are images I added myself, not demo images. When I go to Appearance > customize, I can see all the images I have added, but when loading the website they do not appear for some reason. I have tried incognito browser window, I have tried purging all website cache, I have removed and re-added the images, and I’ve tried inspecting the HTML to see what was causing the issue but I cannot see anything.
Appreciate any help you could provide, thank you!
Hello,
thank you for purchasing!
Please, try to remove the images and add them again. If you need more support, you can contact me via e-mail.
I remain at disposal for further assistance.
Best Regards.
Hello, As I mentioned in my original post, I have already tried removing the images and re-adding them. Let me know what I should try next. Thanks!
Yes, maybe it can take some time.
Anyway, you can contact me via e-mail with the admin credentials to get more support.
Best Regards.
Ok sounds good, what is your email? I must have missed it.
You can contact me via e-mail from my profile.
Best Regards.
Ciao ho comprato il tuo tema ma una volta installato su wordpress non funziona come posso risolvere?
Hello,
thank you for purchasing!
Please, follow the documentation to setup correctly the Theme and contact me via e-mail if you need more support.
Best Regards.
Hello,
i am not able to import data and need your help please!
Thanks!
Hello,
I have already replied you.
Please, follow the documentation to setup correctly the Theme and contact me via e-mail if you need more support.
Best Regards.
Hello,
I downloaded the theme and installed it to Wordpress it did not work.
When i customise the theme in the Wordpress. it does not work, can you please help me making it work?
Thanks!
Hello,
thank you for purchasing!
Please, follow the documentation to setup correctly the Theme and contact me via e-mail if you need more support.
Best Regards.
