4647 comments found.
I am using Kalles. Is this theme worth buying? My store is live on satvic.in
Dear friend,
It seems that you are confused here.
We are HaloThemes, your information is showing up from the Kalles theme
To support you best for this question, could you kindly help us contact the Kalles theme to receive their support for this request?
Thank you so much
Dear Friend,
Thank you for your concerning to the Ella theme
- With Envato ,you will see within over 1500 Shopify themes now, they have a difference in design style because their trend will follow multiple functionalities (drop shipping), focus on heavy design for drop shipping business, multiple layouts
- With Ella theme, we provide many useful and premium built-in theme features which is compatible with Shopify 2.0 such as Ajax Infinite Scroll module, Quick Add To Cart, Quick Edit Cart, Before You Leave popup, Different Mega Menu layouts, Dynamic Product Filter & Filter by Tags, Bundle, RLT, etc,.. which you can see that they are mostly from apps if you want to have them when using other themes.
- Also, theme comes with multiple layouts (24 layouts), bold design, modern, diverse styles for customers to choose and we will be added more designs in the future and these updated is also based on Shopify innovation.
That’s why Ella has become the best-selling theme on Envato for Shopify category when it has met Envato’s design trends when it brings to merchants what they needs for both design + functions.
- To learn more about the Ella theme. You can discover this theme’s little. Go for Ella theme here:
https://themeforest.net/item/ella-responsive-shopify-template/9691007 https://halosoft.gitbook.io/ella-documentation/Hope you can choose a right theme for your store!
Item colour selector is does not have the correct colour for the product. I have two different colour products but the colour selector is using the same colour for both.
Hi friend,
Could you kindly give us an image or video so that we can check it easily?
BTW, Could you please submit a ticket via https://halosoft.ticksy.com/?
Our team will be happy to verify your issue.
Thank you so much.
Having an issue where the search icon gets huge like this.
https://capture.dropbox.com/t2OKEqEJhzLrx3HQAre you aware of this and is there any easy way to resolve this issue?
Hello friend,
We don’t have setting for this part, so we will help you check and change in code.
Could you please submit a ticket via https://halosoft.ticksy.com/?
Our team will be happy to verify your issue.
Thank you so much.
Slow website speed after updating. Current speed on shopify is 15
Hello friend,
Season’s Greetings.
Could you please submit a ticket via https://halosoft.ticksy.com/?
Our team will be happy to verify your issue.
Thank you so much.
Have a nice day 
What sizes should the trust image on the product page and cart page have?
Hi friend,
The recommendation size will be 420 × 51 px.
Also, we just send you some reference image for the trust image, please check your ticket number
Presale question: What Shopify review app is fully integrated or good compatibility with this theme?
Also, does this have seperate size chart for different products/category. Say, I have shoes & shirts with different chart, can I show size chart for these categories seperately?
Thank you for your questions
1/ What Shopify review app is fully integrated or good compatibility with this theme?
>Our theme is built with Shopify Standard. It works fine with almost all Shopify apps.With the Apps you asked in above question, when creating the Apps, their Developer will try to make it compatible with every theme on Shopify and if you have any trouble while integrating the Apps to the theme, please contact to the App Developer so they can help you and we think that they will understand their product better than anyone.
2/ Also, does this have seperate size chart for different products/category. Say, I have shoes & shirts with different chart, can I show size chart for these categories seperately?
> The Ella theme has separate size chart for different products/category. Therefore, you can set up your products with different chart. You don’t worry about this!In addition, if you have any further questions, you can help us to open a ticket via our support system here: https://halosoft.ticksy.com/. We are always willing to support you.
Is there a way to keep the header active? When you select any tab on the site or navigate anywhere on the website the whole website refreshes. For example your caros theme allows that
Hi friend,
Could you kindly give us a video or image about the function on Caros theme so that we will check it easily? It is helpful for us to support you best.
BTW, please submit a ticket at this link: https://halosoft.ticksy.com/ We are willing to support you.
Thank you so much.
Hello, i submited a ticket on your site and still no reply. The preset homepages links are not working i cant download, i click and nothing happens, when will it be fixed?
Dear friend,
Apologize for the late response to you since your ticket came on the weekend. We are not able to reply to your message immediately. Hope you can understand us.
Our team just replied to your ticket. Please you check it out
Many thanks
Are you able to have a customised writing option? say for a photo to have a name on it? and update the photo in realtime with said name?
Hi friend,
Could you kindly give us a mock-up or image so that we can check it easily?
BTW, please submit a ticket at this link: https://halosoft.ticksy.com/
Thank you so much.
Hi,
I am trying to download the index.jason file. But when i click on the link. nothing happen and i need index and setting file for Home 14 – automotive 1. how can i download these files.
Dear friend,
There is a problem in Gitbook system for this. We are fixing
Could you please send us an email to support@halothemes.com or a ticket to https://halosoft.ticksy.com/ so we can send you immediately?
Pre-sale question: is there a mobile header with always visible search bar? not just a magnify icon that you have to touch to open search bar. how is your theme with accessibility? thank you
Dear friend,
Thank you for your question
When you purchase our theme successfully, you only need to follow the instructions to install the theme as well as import the homepage, choose the header which you want to apply it into your store and mobile header always visible search bar as you can see it through our demo site here for your reference: https://new-ella-demo.myshopify.com/?fts=0
Hello, I’m trying to install the theme but when I click on the Json file of the Preset Homepage in the documentation page, nothing happens. No page is opened or the json is not downloadable.
Hi Friend,
There is a problem in Gitbook system for this. We are fixing
Could you please send us an email to support@halothemes.com or a ticket to https://halosoft.ticksy.com/ so we can send you immediately?
Hi Friend,
We sent Ella Zip file for you via your ticket number.
Sorry for this inconvenient.
Your gitbook downloads for preset homepages (json) is not working. Can you please take a look?
Hi Friend,
There is a problem in Gitbook system for this. We are fixing
Could you please send us an email to support@halothemes.com or a ticket to https://halosoft.ticksy.com/ so we can send you immediately?
Hi Friend,
There is a problem in Gitbook system for this. We are fixing
Could you please send us an email to support@halothemes.com or a ticket to https://halosoft.ticksy.com/ so we can send you immediately?
Doc for the preset homepages is not opening up txt to allow to copy
Hi Friend,
There is a problem in Gitbook system for this. We are fixing
Could you please send us an email to support@halothemes.com or a ticket to https://halosoft.ticksy.com/ so we can send you immediately?
Hi Friend,
We sent Ella Zip file for you via your ticket number.
Sorry for this inconvenient.
Hi There, I have a small question. In the demo of your theme I see color swatches. Are those part of the product filtering feature? So, the color swatches are part of the Theme? Thank you for your respons! Regards, Richard
Hi friend,
Thank you for your attention to our theme.
Yes, Ella offers 3 styles for Filter option: Checkbox, Swatch or Rectangle. https://prnt.sc/vdvnYFsecK75With Color swatch filter option, if your products have custom color/special color, you can follow our instruction to set it up.
Here is our Ella Online Documentation for you to have a close look at this feature: https://halosoft.gitbook.io/ella-documentation/collections-page/collection-section/filter
If you have any question about our theme, please feel free to let us know.
Okay, thank you for your input!
Can you check please. Ticket number: 3186648/
Dear friend,
We have already received your ticket. Our team will reply to your ticket soon. You don’t worry about this.
Thank you so much
Never mind I found it
If you have any requests, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can help you.
Thank you so much.
Dear friend,
Thank you for figured it out
If you have any further requests, you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Have a wonderful day!
Hello. I like the SuperMarket layout: Is there a way to download that layout with all the graphics and setup? So I can customize my shop from your setup?
Dear friend,
Thank you for your question
You can apply the preset of SuperMarket Homepage for your store. This is our instruction here for your reference: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
However, all images of homepages are not included in package, they will show as placeholder images and you will replace by your images. If you want to have the same our demo images, we can provide you this service to help you set up store.
In addition, if you have any further requests, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Helo, I’m using your theme. and It’s old version. Now you have 6 something version. So, How can i get latest version? I’ve to pay extra to get latest version or i can exchange it? Thanks
Hi friend,
If your store is using Ella 5.1 or less and want to use Ella 6.0 or higher, you need to build your website again as using a new theme. We spent 1 year to build Ella 6.0, everything is built from scratch so hope you can understand for our difficulty and set up Ella 6.0 for your store.
- Download Ella 6.0 and upload into your store.
- Follow our instructions to set up theme again
- Re-install apps if you need
- Re-do custom works if there are any old custom works you want to replicate on Ella 6.0
You can refer to this link about updated theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
If you have any difficulties, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can help you.
Thank you so much.
BTW, You don’t need to pay any extra cost to update theme.
Please go to your dashboard account on Envato, download theme package of Ella then use the latest version.
If you have any requests, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can help you.
Thank you so much.
Hi bought years ago but just decided to use it, I want to know is there a way to add overlay to sliders and banner images
Hi friend,
Do you have any mock-up or image about this case?
Could you kindly help us submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Thank you so much.
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