79 comments found.
Hi does your theme support other payment getaways apart from paypal?
You can check charitable plugin payment gateway.
The flip boxes work in the Elementor editor but when I preview the website it just shows as plain text and not the flip box
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Language not changing on live preview
It is static block you need to put your wpml language widget their
Thank you
Hi, is it possible to make this theme fit into mobile especially the slider? I like the theme but it doesn’t fit to mobile.
Hello, our slider is mobile ready please give screen shot what you mean by fit.we will try to help you Thank you
Thank you for your quick reply. What I means is that the slider did not show full on mobile.
This is actually because of the images. As the proportion of the slider width and height is not the same in the desktop and the mobile version, that’s why the images get messed up in the mobile version but work ok in the desktop version. So we would suggest If you would use a different slider in the mobile version and hide it for the desktop version using the elementor editor this will work ok. if you need help regarding that I can help you with that.
Okay thank you for the insight. But can you put me through the process of achieving this?
Hi
In that case please open a ticket in our support system. As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
you, SmartDataSoft Teamhelp me to solve this – when import demo data : Warning: set_time_limit() has been disabled for security reasons in /home/aomiorg/public_html/berita/wp-content/plugins/loveicon-demo-installer/inc/Importer.php on line 121 {status“}
when i do import data : Warning: set_time_limit() has been disabled for security reasons in /home please help me
Please contact your hosting provider and increase executive time to 300s min Thank you
Warning: set_time_limit() has been disabled for security reasons in /home/aomiorg/public_html/wp/wp-content/plugins/loveicon-demo-installer/inc/Importer.php on line 121 {status for new AJAX request!: 25.068583011627”}
i have change already : max_input_vars = 4000; max_execution_time = 600; post_max_size = 64M
but still stuck
in this is the result:https://aomi.org.my/wp/
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
how about the multi level menu? can we go 3 level menu eg: (Parent->child->kids)
Hi
Yes you can use 3rd level menu in this theme you just need to add a little CSS for that. Let us know in the support if you buy the theme we will add the CSS for you.
Thank you, SmartDataSoft Team
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Hello Im encountering an issue withClassy Addons for Elementor plugin not found error on installation
Here below is the detailed error message for
Deprecated: setcookie(): Passing null to parameter #5 ($domain) of type string is deprecated in /home/saveomwanaafrica/public_html/wp-includes/option.php on line 1112
Warning: Cannot modify header information – headers already sent by (output started at /home/saveomwanaafrica/public_html/wp-includes/option.php:1112) in /home/saveomwanaafrica/public_html/wp-includes/option.php on line 1112
Deprecated: setcookie(): Passing null to parameter #5 ($domain) of type string is deprecated in /home/saveomwanaafrica/public_html/wp-includes/option.php on line 1113
Warning: Cannot modify header information – headers already sent by (output started at /home/saveomwanaafrica/public_html/wp-includes/option.php:1112) in /home/saveomwanaafrica/public_html/wp-includes/option.php on line 1113
Deprecated: Return type of Requests_Cookie_Jar::offsetExists($key) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Cookie/Jar.php on line 63
Deprecated: Return type of Requests_Cookie_Jar::offsetGet($key) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Cookie/Jar.php on line 73
Deprecated: Return type of Requests_Cookie_Jar::offsetSet($key, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Cookie/Jar.php on line 89
Deprecated: Return type of Requests_Cookie_Jar::offsetUnset($key) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Cookie/Jar.php on line 102
Deprecated: Return type of Requests_Cookie_Jar::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Cookie/Jar.php on line 111
Deprecated: Return type of Requests_Utility_CaseInsensitiveDictionary::offsetExists($key) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Utility/CaseInsensitiveDictionary.php on line 40
Deprecated: Return type of Requests_Utility_CaseInsensitiveDictionary::offsetGet($key) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Utility/CaseInsensitiveDictionary.php on line 51
Deprecated: Return type of Requests_Utility_CaseInsensitiveDictionary::offsetSet($key, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Utility/CaseInsensitiveDictionary.php on line 68
Deprecated: Return type of Requests_Utility_CaseInsensitiveDictionary::offsetUnset($key) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Utility/CaseInsensitiveDictionary.php on line 82
Deprecated: Return type of Requests_Utility_CaseInsensitiveDictionary::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/saveomwanaafrica/public_html/wp-includes/Requests/Utility/CaseInsensitiveDictionary.php on line 91 Something went wrong with the plugin API.
Please help me with
Hello, this error is not related to our theme and plugins. It comes from wp core. Please check the file name from where the error occure. It is your site cookie issue Thank you
I still get ” Something went wrong with the plugin API” when trying to install Classy Addons for Elementor plugin off which it’s required.
Please unchecked that plugin and install other plugins ,your site still work without that plugin Thank you
If there are, for example, 5,000 dollars left to donate, and someone wants to donate 10,000, is there any notice that they are donating more than is needed?
Hello. Your theme is amazing. I want to use this theme for a client’s site based in UK. I have two questions. Is this compatible with Wordpress 6 and Give wp plugin?
Hi
It is compatible with WordPress version 6 and the theme is compatible with GIve Wp plugin. But in the case of the Give Wp plugin we wont provide support for it because the theme is created with the charitable plugin.
Thank you, SmartDataSoft Team
Is there any way to check WordPress dashboard of any of your demo site before purchase?
Sorry no
I receive this error when try to install core plugin, after activate my license
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
hello?
Please send your site access from our profile page, our technical team will investigate the issus We didn’t find any issue till now in plugin download Thank you
Please deactivate the licence and the again activate, the plugin will download now. To fix the envato activation issue , the ticket is set wrong. We just fix it. Sorry for the inconveniences
I receive this error when try to install core plugin, after activate my license
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please send your site access from our profile page we will investigate that. After activate plugin must download, please clear your back end cache thank you
Hello i have asked site user name and password, which you send from profile page not here. so that we can investigate it thank you
Please deactivate the licence and the again activate, the plugin will download now. To fix the envato activation issue , the ticket is set wrong. We just fix it. Sorry for the inconveniences
theme licence not able to set because you have errors in your system, after clicking activate licence, we see this error:
...................................
Notice: Undefined index: email in /home/arifurr3/my.smartdatasoft.com/wp-content/plugins/envato-licence-validate/templates/login-env.php on line 57
Notice: Undefined index: email in /home/arifurr3/my.smartdatasoft.com/wp-content/plugins/envato-licence-validate/templates/login-env.php on line 59
Notice: Undefined index: username in /home/arifurr3/my.smartdatasoft.com/wp-content/plugins/envato-licence-validate/templates/login-env.php on line 61
Notice: Undefined index: email in /home/arifurr3/my.smartdatasoft.com/wp-content/plugins/envato-licence-validate/templates/login-env.php on line 65
Fatal error: Uncaught Error: Call to a member function remove_role() on bool in /home/arifurr3/my.smartdatasoft.com/wp-content/plugins/envato-licence-validate/templates/login-env.php:67 Stack trace: #0 /home/arifurr3/my.smartdatasoft.com/wp-includes/template-loader.php(106): include() #1 /home/arifurr3/my.smartdatasoft.com/wp-blog-header.php(19): require_once(’/home/arifurr3/...’) #2 /home/arifurr3/my.smartdatasoft.com/index.php(17): require(’/home/arifurr3/...’) #3 {main} thrown in /home/arifurr3/my.smartdatasoft.com/wp-content/plugins/envato-licence-validate/templates/login-env.php on line 67
There has been a critical error on this website.
...................................
Sending ticket is blocked: not able to login with envato or registration closed by admin, on smartdatasoft.com
Please update your website and let us activate our product. Thanks !
Hi
Are you using the same account with which you bought the theme? Because our support system is working absolutely ok. If you still can’t open any ticket then please send us a email through our profile we will get back to you there.
Thank you, SmartDataSoft Team
We have only one account, please refund, we are unable to install or to contact you directly. Thank you !
I sent you message, please refund if you don t support your product, I need activation working, watch youtube video https://www.youtube.com/watch?v=5JXHzQy-tBQ – this is not ok, we pay for an usable product, not for errors, thanks !
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Or if you have the support expired then please message us on our profile of Envato. We will check the issue for you.
Thank you, SmartDataSoft Support Team
is because probably you just upgrade your php version, errors are in your website, not in theme. Login, register or activate licence are disabled by you. I gave you details to login in our website and “activate” the loveicon theme. Please resolve or refund, thanks !
Finally activate, but hard as hell, see you, bye !
can i use payu gateway, can i import demo
Please how do I edit the sidebar logo
Please open ticket in our support system our technical team will help you This is not support area Thank you
Thank you. issue solved
Hello , Are you using PayPal or stripe for donations? or can you include?
– Also is it possible to remove the transition animation.
Sorry transition stop is not possible. Secondly use charitable plugin which use PayPal in free version Thank you
Hi, awaiting an urgent reply in support can you check this for me?
Hello there! I haven’t gotten a response to my first ticket. And I just submitted a second. I hope I’ll get replies soon. Other theme support teams have been much faster.
Hi
I can’t seem to find any ticket of you in our ticket system could you please check if I already replied you in our ticket system or could you please provide us the ticket number/id you created in the system.
Thank you, SmartDataSoft Team
