201 comments found.
Hi, I’ve bought your theme and activate it. However, when I click into the website, I can only see a main menu and categories page in the category and in this website, I can see nothing but one sample page with text. How can I load the homepage and other page templates as what I see in the tutorial? What I see was totally differnt from the document and I don’t know why.
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Is this Comptabile with WCFM Multivendor?
Hi,
The theme is compatible with Dokan we didn’t check WCFM at the moment.
If you need further assistance please let us know through a new ticket.
Best Regards.
Hi, how do I set a featured product? I can see the option from the widget, but not when I edit the actual product.
Hello, where i can find the manual or instructions for install?
Hi,
You can check our documentation;
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
There’s an unwanted padding of 100px each side. I don’t want that, how do I decrease it, and keep it fixed for every large devices to have a padding of around 50px?
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
hi i purchased the theme but its already 30mins to install the demo or the complete content…there is widget, options and other import…takes long time
Hi,
It is most probably related to the hosting settings. If you can contact our support team, they will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello. Just purchased your theme and start rebuilding a project on a temporary domain. I hope that i will not have any key issue when i transfer the site on the permanent domain. Right?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you. 
Btw your theme is awesome!
I have one more question (till now). I can’t find font options. I can change fonts only on header section? I have to use css to set a default font for the entire site?
Sorry i can’t edit my previous question so i will add one more issue. When i use the main theme variations are working fine but theme look broken. On child theme, the whole theme is working fine except variations. Check the ss https://ibb.co/Rbh1mzn
Hi, prepurchase question,does Clotya or Cosmetsy supports mega menus designed with elementor? Thanks!
Hi,
First of all, thank you for your interest.
We don’t have a mega menu at the moment.
If you need further assistance please let us know
Best Regards.
thanks!
You’re welcome
Hi,
You can contact our support team. They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Ji, sir seems everything is great but there is only once issue that we are unable to create a demo data
Whenever tries to import it fails, we are running on AWS and having the capability as we’ll
Please
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3205591, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
resolved
Glad to hear that
If you need further assistance please contact our support team.
Best Regards.
Hi, I am trying to test this theme on my hosting. I have already installed and activated it, but now I am trying to install it on a sub folder to test a different version, but it is asking me to activate again and once I tried, it says already registered. is there any way I can test it in sub folders before using it on a TLD ? and how can I transfer license from one domain to another? Thank you
Hi,
Envato allows 1 license for 1 project located on 1 domain. It means that 1 purchase key can be used only for 1 site. Each additional site will require an additional purchase key.
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi,
Thank you, you mean for testing purpose, I am not allowed to use it in a sub folder? not even a sub domain? 
I haven’t used it on a production site yet.
Thank you
You’re welcome.
You can use for testing purpose. If you can contact our support team, they will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I got the solution. not require any help.
Hi,
Glad to hear that. If you need further assistance please contact our support team. They will gladly assist you.
Best Regards.
Color Filter ui not visible as per theme. Previously it’s working fine. Can you check it.
i need unregister my old domain to my new domain (is the same domain, but i’ve got some problems with header, so did a fresh install WP and tried to use the same key. How we can solve? need this
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
thanks
You’re more than welcome
I am interested to buy this theme but need these functions Question 1. can we add language and currency option in mobile bottom menu ? 2. Can I add video which can run on website not just the link to video I want a running video on website thanks.
3.Please also reply about if we can animate text !!!
I am waiting for your response so I can buy this theme .
Hi,
First of all, thank you for your interest in Clotya.
1-) We don’t have a language switcher for the mobile bottom menu.
2-) The slider has not a video option at the moment. However, you can add a video in the product detail page.
3-) The animated text is not available.
Best Regards.
1. Can we add it ourself after buying the theme or it cant be added there ?
2. Can we add a video to homepage not on slider !
CAN G.I.F WORKS ON CLOTYA ?
Hi,
1-) The feature is not available at the moment.
2-) Yes. You can add a video in the homepage.
3-) We didn’t check the gifs instead of the icons for now.
You can contact us through the following contact form for more details;
Best Regards.
1. Can we add Language / Currency on side bar / category menu ? Because it’s very important to add it somewhere for phone users .
2. Okay that’s great .
3. All clear .
Hopefully making a purchasing after clearing point 1.
Hi,
1-) Yes. You can add a language/currency switcher in the menu.
Best Regards.
1. Clear
Thanks a lot !
You’re welcome
How to show the search form on the side bar menu?
Hi,
We don’t have a search field for the sidebar menu at the moment.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
To my experience, that feature is the most useful on mobile. Customers can find thing easily and save time
Hi,
Thanks for your suggestion. In addition, we have a search option on the mobile bottom menu.
Best Regards.
How to show it?
It’s perfect to show it directly to customer like this https://prnt.sc/iLUFNxVPOnkc
Hi,
Can you contact our support team, please? They will gladly assist you.
Best Regards.
Hi,
Google reports back branding is missing. I searched and see no branding options like my other themes. How can I implement a brand tag?. Also how do you set-up filters on mobile?.Hi,
You can use YOAST SEO plugin for the seo settings.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Yoast is not an option and should not be needed. I have several other themes with brand implementation. This is something that is missing from this theme and needs a fix.
Hi,
If you can contact our support team, they will glady assist you.
Click Here To Get KlbTheme Support
Best Regards.
clotya/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.1,
Recent woocommerce update gives that msg.
Hi,
Please don’t worry about the notification. You can use the theme without any issue. We will update the theme asap.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Question….
Can product video be self hosted?
Hi,
We are sorry but we don’t have an option to add own embed code at the moment.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Demo is not importing what I do?
Hi,
It may be related to max_execution_time. Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
demo is not importing and also did not get any response from anywhere
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3187823, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hello, how can I use custom icons or Font Awesome icons on bottom navigation bar ?
Hi,
You can check the following video to edit the mobile bottom menu;
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
