49 comments found.
On the product page, when you click on the additional product photo, the photo doesn’t appear and instead, a code appears.
What could this be?
https://prnt.sc/0tA1qbEwbydM https://baratatonta-acessorios.pt/loja-online/vestuario/partes-de-cima/corta-vento-c-capuz-bege-refa-021920/?removed_item=1Tks
Please send us a support ticket here: https://apusthemes.ticksy.com/
Since using the theme, I’ve had security issues, and now all security plugins and my server are reporting that the “Apus Framework” plugin has a security vulnerability. Type: Vulnerable Plugin
Hello,
You are using old vesion of the that plugin
You need to update and use the latest version
Please send us a support ticket here: https://apusthemes.ticksy.com/
Hello, i hve this error – Warning: ltrim() expects parameter 1 to be string, object given in /home/r125912pors/public_html/wp-includes/formatting.php on line 4476
What can it be? https://porschedesignromania.ro/produs/troler-porsche-design-roadster-albastru-4w-extra-large-ori05504/
Solved
You are welcome!
Hello,
I’ve downloaded and installed the theme but the pre-packaged premium plugins such as (elementor, rev slider) are still trial. I’ve simply installed them from Wordpress Should I’d have install the plugin included into the download folder? Could you send me a guide? I’will follow your instructions myself.
Thanks for your support
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Hello, I have problem with plugin Apus Salespopup. it must be turned on. When it is enabled, the website stops working.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
My Purchase Code has expired. However, your template stopped working properly after a year. I have many templates from this website and in none of them the author’s plugin stops working so well. MY website stopped working completely. No updates for your scripts. Fast Comet, where I have a server, informed me that the problem was errors in the template.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
That’s problem of your custom work or your plugins conflick.
Supporter need your FTP + your WordPress admin to check
so I have to buy a new license? I cannot send you information without an active code. How else should I contact you? The template worked for a year and then stopped.
Hello,
You can renew support package to get support
I don’t want to renew and pay for something that is your plugin and should work – Apus Salespopup -. It’s not a problem with setting the template, it’s an error in your plugin. Please update the template and share it, just like other creators do.
Hello,
Please deactivate all plugins (without theme plugins) to check
If you can not do it, send us your FTP + your WordPress admin login here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
why you say that the theme is BUNDLED WITH PREMIUM PLUGIN in reality there is only the free version ????
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Hi ApusTheme. have you already fixed critical bugs we have shared with you before? So the new version update is bug-free? I’d love to repurchase. Thank you!
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
Hi, Is it possible to select where the newsletter popup appears in this theme? Would I be able to show it only on the homepage and hide it everywhere else?
Hello,
If you want like that. You have to custom the theme for it
Best regards!
Hi,
Someone wrote me email that i should buy SofiaPro font license or provide company name which bought this license. Is it fonts which used in this theme is not free, how to solve this problem? My support period has been expired and i can’t create a ticket..
Hello,
You can go to Admin Panel > Theme Options > Custom Style to change font
Best regards!
I downloaded from envato element, no purchase code that’s the reason why I cannot start the ticket…please help…. already turned off and deactivate the Apus pop-up plugin, but still visible the popup.. Please help my customer is very angry…
Hello,
We don’t support for envato elements
And so I could tell you why the popup pops up after I already turned it off just to be friendly
I asked for a complete refund because their theme really breaks down our website. it’s too buggy. A lot of errors.
Then they did not give me the whole refund of $59. They gave me only $35. what the?
Hello,
You buy the theme when it reduce price $35
Now you need $59 :))
Please contact Envato. I’m only author
Been having a hard time installing the demo import. I’ve followed all instructions and yet no luck.
Can you provide the manual import, too? Thanks
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
I did send already
Hello, I bought regular license last year, but my support expired. I don’t need support for now, but I need new version of theme because I have some Woocomerce problems.Now I have just fist version of theme 1.0.0. How can I get new version of theme? Are updates available when I purchase this license?
Hello,
Why you don’t update latest version of the theme.
You need to update latest version of the theme
Hello, I have updated to the last version. But I still have one problem in the file uomo/woocommerce/order/form-tracking.php. It says that release 6.5.0 is deprecated. The kernel release is 7.0.1. Other files are okay.
Hello,
We will update it soon in next version of the theme
Hi! I have some questions regarding your theme, before buy it
1/ it is compatible with images variations for product variations (sizes and colors) without any bug ? (display the proper image on the galery, corresponding to the proper variation). And if then, what is the official plugin we have to use to dit ? (or it is working by default on your theme ?)
2/ it is compatible with main woocommerce addons, like woocommerce deposit and woocommerce pre-orders ?
Thanks for your feedback !
Regards
Hello,
1. Yes, the theme is available that feature
2. The theme is using WooCommerce, so it’s compatible with main woocommerce addons
Best regards!
I bought this theme because it was WPML compatible. “WPML – Multilingual Support” but some things cannot be translated. (like theme options)... no sense.
Support understands things 1 in 40 times. Never says hello… really strange as support.
Hello,
Please send us a support ticket here: http://support.apusthemes.com/open.php
Supporter will check and help you
Slow and non existing support. Many issues with the compatibility on IOS mobile devices. 2 weeks now and nothing is fixed by the support.
Hello,
Could you please send me a support ticket here: http://support.apusthemes.com/open.php
HI! Did where can I edit the product layout and style? Thnks!
I see you have not purchased the theme.
If you have purchased the theme with other account, please send us a support ticket here: http://support.apusthemes.com/open.php
Oh no, absolutely wrong! I got the theme from Envato Element, my subscription is active yet, the puchase code in my prev ticket was provided from the Envato Elements license.
Hello,
Sorry we don’t support for item download from Elements
https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
We are only support for item download from themeforest.net
Best Regards!
Hi! I send a support ticket but I not receive an email confirmation 
What is your email address?
Hello. Is there any way to edit/customise the mobile version header and footer? (color, items etc). Also, I seem to have a problem with color of links when hover – header submenus and footer – desktop version it stays on red although I changed it from both elementor and theme settings. If these features are not yet available, you should consider them in an update. Otherwise, the theme seams great overall. Thank you.
Hello,
Please send us a support ticket here: http://support.apusthemes.com/open.php
Thank you. I m looking forward to hearing from you.
Hello, I would like your help to know how to activate the following:
I would like to add the “buy now” button on this screen so that both add to cart and buy now are displayed https://fajaskisha.mx/product/camiseta-modeladora/Here is an example of how I would like the two add to cart and buy now buttons to display https://interiorismoculiacan.com/product/recamara-milan-ii/
Hello,
You should find a plugin for “Buy Now” button.
Best regards!