122 comments found.
Hi, We’ve got a problem when we try to integrate a video to Slider Revolution We’ve tried several times with several videos and each time there is a black bar on the top of the video. Sometime the bar disappears but if we reload the page it appears again. Thanks for your help Agnès
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hi installing revslider doesn’t work either. When I activate it it throws a fatal error
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
ok, the credentials have just been sent
Your issue resolved. Please check. Thanks
Hi in the downloaded file the documentation points to an outdated website
We are checking it. Thanks
Hi, I bought the template for a client and I’d like to use another layout for another website Do I need to re purchase the template or can I use it for several projects ?
Best regards Agnes
Hi, yes you have to purchase the template everytime for several projects. It’s the rule of the envato marketplace.
Thanks
Hi.My website suddenly turned on the developer mode, and the color and text format of the entire website became a style other.I have not received your email reply for three days, please reply as soon as possible.
Backup has been restored.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hi. The shop only displays the first three products. Even if I set up a page to display 15 products, it still only displays three products. Could you please help me solve it? This is my mail box : winky@yironclothing.com
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Ok, I have sent it to your email.
Okay checking thanks
When I was in Slider Revolution6.6.5 After installing import-sliders, Slider Revolution prompts that the archive is not compatible.
Hi,
Really sorry to hear about it. Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
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I have a new problem. Some pictures cannot be added or replaced in WP Baskery Page Build. I have sent the specific pictures to your email with the title GUANGLIAN.
figured it out!
Sounds great! Thanks
Slider not found. How can we set slider?
Hi, you will find it in folder “import-slider” in download package. Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hello, We bought this theme today and tried to install. But there is exist some premium plugin such as- WPBakery Page Builder Revolution Slider Ultimate Addons for WPBakery Page Builder
We are not able to activate without license key. What we can do?
Hi, it’s not important to activate license key. You can move without it.
hello..
Hi, it’s not important to activate license key. You can move without it.
Thanks
I can’t add any link throw Theme Options -> Social Links, everytime I do add or modify any value on this page and click save, the page reloads with a success msg but all values are restored to default and gone! I’m using WordPress 6.1.1 with your latest version 5.0
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Very Poover Services Bed Responses
Hi, sorry for late reply. I am fixing it now.
Hello I have Share Last Three TO Go Email Theme Mascot <help.thememascot@gmail.com> On This ID Still Not Any Response
Hi, sorry for late reply. I am fixing it now.
Hello,
I’m failing the demo setup. https://wp.kodesolution.live/corporate/business/industryee/ This address and the like cannot be opened.
Regards, Mustafa
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Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
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Hello ..
I Have Yesterday Send One Email On This Id. helpthememascot@gmail.com But No Any Responses
Please Check and Responses me As Soon As Possible
Hope this issue is resolved. Thanks
Hello, It also can’t import to the demo content, because when I use the One Click Demo Import, I get the following error. An error occurred while fetching file from: http://wp.kodesolution.live/corporate/business/industryee/tgm/v5.0/demo/xml.xml Reason: 404 – Not Found.
Hope this issue is resolved. Thanks
Hello, how do I import to the demo content, because when I use the One Click Demo Import, I get the following error. An error occurred while fetching file from: http://wp.kodesolution.live/corporate/business/industryee/tgm/v5.0/cargo-logistics/xml.xml! Reason: 404 – Not Found.
Hope this issue is resolved. Thanks
Hi, how do I import to the demo content, because when I use the One Click Demo Import, I get the following error. An error occurred while fetching file from: http://wp.kodesolution.live/corporate/business/industryee/tgm/v5.0/cargo-logistics/xml.xml! Reason: 404 – Not Found.
Hope this issue is resolved. Thanks
Do you have plans to update this theme?
Yes, we have plan to update it in next 10 days. Also we have plan to make elementor version in next 1-2 months.