206 comments found.
Hi Team, The theme isn’t scrolling on mobile. Furthemore, i have deleted all logo and replace it by my logo but it’s seems that some one isn’t update and I suppose bug. Thanks for help.
We are trying to fix it ASAP. In the meantime please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
Logos, headers and footer aren’t getting updated for some reason. is that a bug, and what should I do?
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
I’m having issues with the theme not scrolling on mobile. I have sent an email yesterday, awaiting a response. Thanks.
Hi, we are trying to find out the issue and giving update soon.
Hi ,
I have purchased the Them i need your help to apply it to my site, i am really having difficulty for that today.
Best regards,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
I bought the theme, but I can’t install the demo, it gives a direct error in a sequence
[ERRO] Falha ao importar “service3” (Mídia) [ERRO] Falha ao importar “service4” (Mídia) [ERRO] Falha ao importar “service5” (Mídia) [ERRO] Falha ao importar “service6” (Mídia) [ERROR ] ] Falha ao importar “service1” (Mídia) [ERRO] Falha ao importar “Faunfacts-bg” (Mídia) [ERRO] Falha ao importar “line” (Mídia) [ERRO] Falha ao importar “divider” (Mídia) [ERROR ] Falha ao importar “bg2” (Mídia) [ERRO] Falha ao importar “icon” (Mídia) [ERRO] Falha ao importar “home2-bg3” (Mídia) [ERRO] Falha ao importar “line-dark” (Mídia) [ERRO] Falha ao importar “contact-bg-lines”(Mídia) [ERROR] Failed to import “div-bg1” (Mídia) [ERROR] Failed to import “div-bg2” (Mídia)
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
The theme is actually not running and it is taking a long time to resolve I can’t wait, please cancel the purchase, the theme does not work properly
Hello , Why the pages Like services , Blog not keep the same theme on the main page ??
Please send live url to check it out. Also please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
Hi support, Please tell me from where i can change the service icon?
Sorry for wrong reply.
this is my liscence id 5cecda03-f0d3-400e-a67e-430a0f6a4631 I am not able to save my logos even after saving and publishing multiple times i cannot see the updated logo on website
Hi,
May be you are doing it from wrong place. You have to do it from “Parts Header Top”.
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
I am doing it in right place on parts header and cannot even save update text in there, it gets saved but it does not get updated even after removing cache
Okay we are checking it. Thanks
Hi Support, may I know if the package has included the Slider Revolution Lisence?
Hi, sorry to say that the Slider Revolution Licence is not transferable and envato doesn’t allow it. But don’t worry. You can work without the license key.
Thanks
this is my liscence id 5cecda03-f0d3-400e-a67e-430a0f6a4631 I am seeing error style.css is missing when installing
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
can i used it for multiple site is it ligate to use the same license for all website or i need new license every time
Hi, you have to purchase license every time for new site.
Thanks
Is it possible to make mobile header sticky? In the Appearance -> Customize -> Header the sticky option is only for desktop version. Additionally Elementor (non-pro version) does not have an option to make section sticky.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hi,
Once we are trying to import demo. We are getting error like this “Whoops, there was a problem importing your content. Error (0). Please help us to resolve this issue.
Thanks, Harikumar Umapathy
Hi, is it possible to change direction of the Image Gallery carousel ?
May be possible. Can you please send your issues at help.thememascot@gmail.com so that we can fix it.
Thanks
Hello,
I’ve been using your theme for 2/3 weeks now on https://www.disma-ict.nl It looks great, can’t be happier. The only problem is the loading time. I’ve been deleting images and plugins, but nothing seems to work. I really think it’s the theme that makes it slow. Any tips?
Thanks! Mark
I see your page size is: 6.8 MB. This is really big. You should have it within 3MB. And please install and activate following plugins: 1. https://wordpress.org/plugins/autoptimize/ and 2. https://wordpress.org/plugins/w3-total-cache/
Please send wp login info at help.thememascot@gmail.com so that our team can help you to resolve your issue.
Thanks
Hey. I have developed a website using this theme in development website domain and i just moved it to the main domain but slider isn’t working. is there a way to fix it. can you please reply me to nipuna@webco.au email?
Hi,
Please send wp login info at help.thememascot@gmail.com so that our team can help you to resolve your issue.
Thanks
Dear,
I’m trying to import the temples but it’s giving me a lot of errors
Currently there are 24 templates but only 12 are being imported
I’m using version 1.2/1.3
what should i do to fix the problem?
Hi,
Sorry for the issue you faced. Currently we are working on updating the content. Can you please send wp login info at help.thememascot@gmail.com so that we can install new update.
Thanks
Is it possible to set custom Page Title for each Service page?
Yes, possible.
Step1: Create or clone one from here: https://prnt.sc/bscUDPADqhlw Step 2: Set the new page title from page meta box: https://prnt.sc/29VWZAQ4ZkcfThanks ismail
There is no Page Settings panel on the Service page
Really sorry to hear about it. We are coming up with a new update by adding this feature. Thanks
Also the TM Info Box widget links are not working
Hi, can you please send wp login info at help.thememascot@gmail.com so that we can install new update.
Thanks
An error occurred while fetching file from: https://kodesolution.live/one-click-demo-import/oitech/v1.0/home1/xml.xml! Reason: http_request_failed – cURL error 28: Operation timed out after 20000 milliseconds with 234794 bytes received. Theme Settings
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Also please make sure you have configured: max_input_vars (default is 1000) set to 3000 post_max_size (default is “8M”) set to 2000M upload_max_filesize (default is “2M”) set to 64M max_execution_time (default is “30”) set to 360 max_input_time (default is “-1”) set to 180 memory_limit (default is “128M”) set to 3000MThen let me know. Thanks
I need to edit when I am changing home page. I am unable to edit content. Please guide me
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot