Hi Matt,

I’m sorry that I missed your email, I’ve replied it, please check your inbox.

Best regards,
Danny

Hi there,

Thanks for writing in and I’m sorry for the late response due to the weekend. I’ve already replied to the email, please check your inbox.

Looking forward to your response!

Best regards,
Danny

Hi there,

Regretfully this isn’t a feature offered by the theme. It could be possible with custom development, but this would be outside the scope of support we can offer. We’ll consider to add this feature as an option in the next theme updates.

Thanks for your understanding. Take care!
Danny

Ok. I look forward to it.

Hi there,

I’m sorry for the late response. I’ve already replied to your email, please check your inbox and follow it.

Best regards, Danny

Hi there,

Thanks for your info!

I’m working on your ticket and I’ll let you know one it’s done via email

Best regards,
Danny

Hi there,

Thanks for writing in!

To resolve this issue, please try to add the code below to your Dashboard > Appearances > Customize > Addition CSS:

.player + .background-overlay, .video-background-content + .background-overlay, .video-background-content:before {opacity: 0;}
@media (max-width: 990px){.video-background-content{display: block;}}

Hope this helps, Danny

hello, this css code works partially, when I put a video in webM format, it plays it on android without problems, but on apple devices it only shows a gray background without video, when I put MP4 format on android, it shows a gray screen and on apple the video shows as a picture, but it doesn’t play

Thanks for you info!

In this case, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here).

Hi there,

Thanks for writing in!

The Benous theme is using the Elementor page builder, but not Visual Composer. You can find more details about how to build your page with Elementor in our document here for Benous theme: https://themelogi.com/docs/benous/ (section 7: Setting up the Page)

Hope this helps,
Danny

Hi there,

Thanks for writing in and I’m sorry for the late response.

The problem is due to the open_basedir restriction as you can see in the articles below:

1. https://stackoverflow.com/a/25447785
2. http://www.agentwp.com/open_basedir-restriction-in-effect-error-in-wordpress

So in this case, you may want to ask your hosting provider to change the PHP setting open_basedir to none, and try again.

Hope this helps, Danny

Hi there,

Thanks for writing in!

In this case, you may want to have a look at the article here for the solution: https://www.wppagebuilders.com/close-elementor-accordion-by-default/

Hope this helps,
Danny

Hi there,

Thanks for writing in!

You could select the Footer Layout at bottom of the page editor.

In case you can’t make it work, please just share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can help you out.

Looking forward to your response!

Best regards, Danny

Hi there,

Thanks for writing in!

In this case, please add the code below to your Dashboard > Appearances > Customize > Addition CSS:

.logo-carousel-owl li, .logo-carousel li, .logo-carousel-owl-rtl li, .logo-carousel-rtl li, .logo-standard img {
    opacity: 1;
}
.logo-carousel .owl-carousel.carousel-auto .owl-stage-outer img:hover {
    transform: translate3d(0,0,0);
    -webkit-transform: translate3d(0,0,0);
    -moz-transform: translate3d(0,0,0);
}

Hope this helps, Danny

Also the top right side menu is not showing as seen in your demo. how to activate it?

Hi there,

Thanks for writing in!

In this case, please just share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards, Danny

Everything is working good. Thought there was a server permission issue with the images and thats the reason why the images were not showing on the demo. But later realized that you mentioned on the admin install page that the images are copyrighted and would not display on the demo theme. So its all good now. There was no issue.

Hi Dany,

Thanks for your info!

About this issue, please deactivate all the plugins (except TLG Framework & Elementor) to see if the problem is gone or not.

If you can’t make it work, please share us the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards, Danny

Hello! Now it works. I deactivated the TLG plugin and made the changes to the sidebar, then I reactivated the plugin and now it works ok. Thanks

Hi there,

You’re welcome. I’m glad to hear that!

Please feel free to let me know about any other doubt you could have.

Also, if you like our theme and the support, please consider to leave us a 5-star review rating for the theme via ThemeForest > Downloads section. It helps us a lot!

Have a great day!
Danny

Hi there,

Thanks for writing in!

You can install/update TLG Framework latest version in your Dashboard > Appearances > Install plugins.

In case you can’t make it work, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.

Looking forward to your response!

Best regards,
Danny

Hello unfortunately I didn’t manage to install the tlg framework plugin, you can find here the information you need thank you best regards

Yes, I’ve replied your email, please check your inbox.

Hi there,

Thanks for writing in!

In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Best regards,
Danny

Hi, i’m working in localhost for now. But you have just to see this bug in your demo. Thank you.

Thanks for your info! But regretfully, I can’t replicate the issue on my side, so please get back to me once you have a working url so I can check it.

Best regards, Danny

Hi there,

Thanks for writing in!

Yes, please follow the documentation here: https://www.themelogi.com/docs/benous (Section 3: Import Demo > Individual Templates Demo Import).

Hope this helps,
Danny

Hi there,

Thanks for writing in!

In this case, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there). Or you can also submit your questions via the contact form at https://themeforest.net/user/themelogi

Best regards,
Danny

Hi there,

Thanks for writing in!

Could you please submit your questions to our support forum at http://www.themelogi.com/tickets or via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please specific the page where we can see it on your site. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards,
Danny

Hi there,

Thanks for writing in!

Please have a look at the theme documentation here: https://www.themelogi.com/docs/benous/ (section 6: Setting up your Blog). In case you want to use the elementor page builder, you can just need click on the “Edith with Elementor” button at top of the single post editor.

Hope this helps,
Danny

Hi there,

Thanks for writing in!

Have you added the topbar information in your Dashboard > Appearances > Customize > Header > Header Text or Header Social ?

In case you can’t make it work, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards,
Danny

Works. Thank you!

You’re welcome. I’m glad to hear that!

Please feel free to let me know about any other doubt you could have.

Also, if you like our theme and the support, please consider to leave us a 5-star review rating for the theme via ThemeForest > Downloads section. It helps us a lot!

Have a great day!
Danny