912 comments found.
Hi, Just wondered if this theme will be updated for latest Wordpress? I recently had a problem when updating Wordpress and was told it was probably due to the theme being incompatible. Thanks, Ashley
Hey,
It’s already compatible with the latest WordPress, as long as you’re using the latest version of the theme too. We test it on every release of course. If you’re experiencing any issues with the latest WordPress, they’re likely to be from another plugin. For support, please create a topic at our Support Site and our team will help you troubleshoot it – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi,
is there any way to disable the “back to top” button in the footer? In other themes I mostly found an option to switch it off via the customizer. Is there any option or CSS I can add to disable it?
Thank you in advance.
Hey,
In the Customizer > Footer > Lower footer settings, there’s actually an option to Show Back to Top that can be toggled off. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Looking to purchase but noticed there hasn’t been an update to the theme since Last Update 26 May 2022 – is this theme no longer being updated?
Thanks
Hey,
Thanks for contacting us. It hasn’t received a major feature update in a while but it’s been stable with the latest WordPress, hosting environments and so on. It will be updated for the upcoming WordPress 6.2 soon as well. A bigger feature update is planned in a few months as well.
Cheers.
Hi, featured sliders is not longer showing Image, Video, or Gallery at the top for the home page, only inside of the post. How can I fix this?
Is there any plan on updating the theme this year? (May 2022 last update) Sample: https://cheerup.theme-sphere.com/?header=full-top&layout=1st-overlay&subscribe=1&carousel=no
Thank you 
Hey,
There’s likely to be a plugin conflict or some third party code issue if it’s not working. And yes an update is planned to coincide with the next WordPress 6.2 release. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Thank you for your prompt reply. I purchased the theme over 6 months ago and no longer have support. The website it’s still “under construction” and we were planning to launch soon.
The slide without images has been a huge problem for us.
Before sending this message, we deactivated all plugins to make sure there’s no conflict with plugins or Wordpress.
I have an account with support but I was not able to create a ticket. I will try again with “forgot password”.
Thank you
This is the auto message: Your Support Package Expired.
What plugin do you think is creating a conflict? Sphere Core, Bunyad Demo Import, Bunyad Widget for Instagram, CheerUp Core?
Hi Themesphere Team,
Expecting a new update for the theme with dark mode and latest WP optimisations. Thanks !
Hey,
Thanks for the suggestions. It’s already compatible with latest WordPress 6.1. We’ll optimize for the latest version of WordPress 6.2 when it’s near release.
Cheers.
Hello, I emailed your support in reply to an email that was sent to me. I sent this email 7 days ago and have not gotten a reply. Email was sent to support@theme-sphere.com
Hey,
Sorry we don’t offer email support. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one). Note: You may create a support topic even with expired support subscription.
Cheers.
I will continue to voice this reminder that this theme is great and will be even better once they allow for more customizability. I would like to see option for homepage that features a static image. Or at least allow for customizing to have such an option available.
Hey,
We have already noted your suggestion previously. If there’s any particular type of homepage you’re looking for, we’d still like to know. As it’s possible to create many things using WPBakery Page Builder that’s included. So if there’s something specific you’re looking for, it might be possible. Our support team might be able to help create what you have in mind. To get in touch, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello, There seems to be a problem when you upgrade to version 8 of php. The theme customization page is empty, as well as the menus management page. If I switch back to version 7.4 of php, it works fine.
Hey,
Thanks for contacting us. As the theme is compatible with PHP8, there might be an issue with a plugin or you might be using an outdated version of the theme. For support, please create a topic at our Support Site and our support team will assist you – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Where do I change the language of the button in the featured slider on the front page?
I have my site in Danish and English but on both versions, it says “continue reading” in English. Everything else on the Danish version was possible to translate.
Hey,
This would depend on the multi-lingual plugin you’re using. For WPML it can be changed just like any other language string. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Your site doesn’t include support for the “acf/hero” block. You can leave this block intact or remove it entirely.
Keep seeing this once I installed the Theme CheerUp on home page. What’s is missing to install?
Hey,
This is likely from an old plugin or left-over from a previous theme. Our support team can help you figure it out. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hey,
I have translated my CheerUp page into Danish. Everything works except the search function in the menu – when I search on something the “page not found” shows up. https://nordicforestfoods.com/da/velkommen/
Hey,
We use the WordPress native search functionality in the theme so it should be related to the multi-lingual plugin you’re using. We support and recommend WPML. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I have problem with the activation sistem… error: You can try it again by refreshing this page in a few minutes. Further, please make sure your webhost allows external HTTPS connections. If the problem persists, please contact Support. i try 3 times
I solved
Hey,
Glad to hear you solved it. If you still need any support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello,
We just recently bought this theme and we love it! However we are missing an option to add TikTok for social media. Our client is very active on TikTok. Is there a way to add TikTok as a an icon in this theme?
Thank you!
Hey,
Thanks for contacting us. Our support team will help you with this. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Which WooCommerce version can I use safely?
It says this template is too old:
cheerup-child/woocommerce/emails/customer-on-hold-order.php
Hey,
You can use the latest version of WooCommerce without issues. We have no such template in the main theme. This would be from your developer. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Has this theme been updated so pages/content can edited with Elementor too?
Hey,
Thanks for contacting us. We haven’t done any deep integration with Elementor for this theme, which means you can still create any kind of pages with Elementor too if you want to. However, the special homepage blocks won’t be available in Elementor, they’re only in the other page builder.
If you need any help, you can create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello,
How to make the menu bar sticky for mobile? It only show sticky menu on desktop, on mobile it still fixed.
Hey,
It’s not available by default for the mobile. For support, please create a topic at our Support Site and our tech team will guide you on this – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
One way that this theme can be improved is by making templates for homepages. Currently, the only option is blog unless you want to create a home page yourself. Problem is that when you create a home page, it doesn’t look generic to the theme because the theme wasn’t created with a homepage in mind.
This is really an easy fix to me. If you have clients who would also like to use the theme for personal website, they should be provided with some great options.
This is where I would like to see this theme go.
Hey,
Thanks for the feedback. We would like to learn more about the type of homepages you’re looking to build. As we have already included a few magazine style homepages as well as the blog format you already are aware of. So we’d love to have some examples if you could email theme via this contact form.
Cheers.
Hi,
I don’t have any examples. But I think that you can use the image slider area. Instead of having an image slider there, you can have the option to have a static image. This way, for example, if an author or blogger wanted the home page to have a picture of themselves (apart from the about page), they are able to do it without having to do much with the theme.
I tried to create my own image area on a basic page and it doesn’t feel generic to the theme. But if the theme came with the option, I’m sure you guys can do a great job with it.
Everything was working fine with this theme until today when the option for ‘link didn’t show up. I can’t link any words to anything anymore. How is that possible?
Hey,
It’s likely that a plugin was recently updated that has a conflict. For support, please create a topic at our Support Site and our team will take a look at your site and assist as needed – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Thanks for replying. I deactivated the Gutenburg plugin and the link option for the text block showed up again. I’m surprised that this was the problem.
YouTube Videos embedded with Gutenberg not shown
When I embedd a YouTube Video via the “Embedd YouTube” Block within Gutenberg Post Editor, in the Backend the Video is shown. When switching to the productive site the video isn’t shown in the post. Instead only the YouTube URL is shown.
What’s the Problem?
Hey,
We’re not able to recreate this issue in our tests. YouTube embeds are working fine on both frontend and backend with latest version of the theme and WordPress. Our support team will have to check your site if it’s a specific plugin or configuration causing the conflict or issue. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi. Does anyone have problem with youtube embed ? It’s show at backend but with theme cheerup frontend, it not show. (someone said cause from js fitvid)
Hey,
No such issues in our tests. It must be something else on the site. Our support team can investigate it for you. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
