3030 comments found.
TICKET #3212936
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
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the Colabrio Team
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Extremely happy with your service
Glad to hear that 
Sincerely,
the Colabrio Team
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Is there a way to change the “Show Project” text on the home page of the demo Demo 16 – Showcase Slider. I managed to change it in project lightbox but want to change it on homepage too.
Also, is there a way to disable light box and go directly to project page when someone clicks on show proj. lightbox is an additional step
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
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the Colabrio Team
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Deprecated: Hook elementor/widgets/widgets_registered is deprecated since version 3.5.0! Use elementor/widgets/register instead. in /var/www/wp-includes/functions.php on line 5758
Deprecated: The $control_id argument is deprecated since version 3.5.0! in /var/www/wp-content/plugins/elementor/modules/dev-tools/deprecation.php on line 304
Showing this error, Please suggest fix
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
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Awaiting for reply, it’s been a week
Hi,
Seems like you have an outdated version of Ohio theme or Ohio Extra plugin. Ensure that you have Ohio theme version 3.1.9 and Ohio Extra version 3.1.9 installed on your WP environment.
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the Colabrio Team
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Hi Colabrio,
Is there an option or custom CSS to change color or make transparent overlay in Cart and Checkout Page when changing options ? Because red doesn’t match with my colors.
See screenshot here -> https://ibb.co/BzgGLbW
Thx in advance
Hi,
Thanks for reaching out.
Red color is a standard value using by WooCommerce plugin, however, yes, there’s a CSS code solution to change it with your own one. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.blockUI.blockOverlay {
background: #999 !important;
}
Feel free to change the #999 color with your own one.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Wow thanks for the quick reply, it works well
You are Welcome!
When I originally purchased this, it had ‘elementor’ support but that was essentially elementor with a ton of custom HTML. All the options were baked inside custom CSS and HTML and ignored all of Elementors widget options, making it basically not Elementor friendly.
It’s been over a year, is this still the case or is it now a true elementor enabled theme using elementor options and widgets?
Hi,
Thanks for reaching out.
We’ve added support of native elementor’s header and footer in the Site Builder menu that were working incorrectly. All the other elements work the way they used to.
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the Colabrio Team
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Hi:)
I have a question about the search module on the website. Is it possible to limit the search results to search only by sub-page/portfolio/product titles? If so, I would ask for information on how to do this.
Greetings Kamil
Hi,
Thanks for reaching out.
Unfortunately we don’t have such search options in our theme.
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the Colabrio Team
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Hello, just curious if anyone has had issues importing demos when the WP directory is inside other directories.
I’m getting this error – An error occurred while writing file to your server! Tried to write a file to: /home/m1p45zsqv28u/public_html/wp-content/uploads/2023/01/demo-content-import-file_2023-01-19__18-09-21.xml.
That directory does not exist as it’s outside the WP install.
Scratch this… Figured out the issue!
Hi,
Glad to hear that you were able to sorted out.
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the Colabrio Team
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It’s a really nice template! Thanks to this we created our website https://creosite.pl
Hi,
Thanks for such kind words, really appreciate that!
You can also help us by rating Ohio on ThemeForest.
Thanks in advance
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the Colabrio Team
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Hey, are you planning the possibility to add a feature that allows to choose switchable versions of the same image depending on the DARK/LIGHT mode? It would be extremely useful.
Thank you soooo, much
Something similar to this:
https://prnt.sc/gcC79p4kbmhvOr, some fast solution, is there any way o line of code to replace #000000 for #FFFFFF in all the SVG in the page when we switch LIGHT/DARK mode? Thank you
Hi,
Currently not. However, I’ve added this option to our ToDo list and we will check if that would be possible to implement in the future.
It depends on what SVG images you are using. There’re might be SVG files with fill or stroke properties. Can you share the link with SVGs you want to be changed?
Sincerely,
the Colabrio Team
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Thank you so much for your reply.
Regarding SVG images, I am basically using the shop to create an archive with logotypes (a few of them are on sale). The main page is light (https://jorgerico.es/archive) but it is switchable to dark:
Light shop: https://prnt.sc/3nqHBRylFY72 / Dark shop: https://prnt.sc/3Sa9CXIw_phEIt is the same for the individual products: the feature displayed image in the shop is the first one that it displays in the individual products.
Light product: https://prnt.sc/pdW6Lx8vIdIO / Dark Product: https://prnt.sc/MqKaruHD46xDThe SVG images are the featured image for each single product (I have generated those images so if they need the requirements you talked about I could easily re-do them.)
The links for the products in the first row are (in order):
(1 – Woorlds) https://jorgerico.es/wp-content/uploads/2023/01/Woorld-Logotype-Light-Mode.svg (2 – TPA) https://jorgerico.es/wp-content/uploads/2023/01/TPA-Televisao-Publica-de-Angola-Logotype-Light-Mode.svg (3 – Surge ) https://jorgerico.es/wp-content/uploads/2023/01/LIFT-Agency-Logotype-Light-Mode.svg (4 – MindSet) https://jorgerico.es/wp-content/uploads/2023/01/MindSet-Logotype-Light-Mode.svg
So I don’t know if with the proper lines of code I could replace them one by one by replying your solution or if there would be any kind of automatization to just reply the color swatch of the feature images in the light mode (#222127) for the color swatch of the SVGs I want to display in dark mode (#f4f4f6).
I hope have added the necessary information to you (you have as well plenty access to the website by DM. I only changed the wp access page, so I can give you a new one or just if you purchase the Mindset logotype you can log-in through the store with my credentials you already have).
Thank you so much
Unfortunately, there’s no way to change SVG’s fill color using CSS because they are added using tag (not embedded directly to HTML as a code). So the only quick option is to set the SVG’s color to e.g. #666, #555, #444. In this case, all the images will be visible enough on both white and dark background. Try to pick which color will fit better for your needs using any graphic editor, and then replace all the images on your site.
Here’s an example of using the #444 color in both modes:https://prnt.sc/7dDwYCUnAYbk
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the Colabrio Team
Help Center | Docs | Colabrio
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Such bad news 
I’ve been struggling with it the past couple days and I couldn’t.
The option I talked about is really useful.
I have seen some plugins that do something similar and the results are awesome.
https://prnt.sc/WUWBd_C69p0C https://prnt.sc/08Go0ls-lB5AThe problem is that they don’t fit 100% with the Ohio appearance and awesome flow/fluency/dynamics of your theme.
So, as long as Ohio has a DARK mode, believe me, a feature as simple as this would be totally awesome to the theme and would be increase the usability and experience of some features.
Thank you so much for your help again
Send us a personal message and provide your temporary WP credentials. We will try to help you with a custom solution.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sent. Thank you!
You are Welcome!
Another question, why don’t I see the “Heart” option to Wishlist products in my shop as you display in the demos? Thank you?
And the last one. I am not be able to find the shop filter in anywhere
Hi,
Thanks for reaching out.
1. You have to install YITH WooCommerce Wishlist from the suggested plugins menu and the heart icon should appear in the header of your site.
2. Shop filters appear on the page that is set as a “Shop page” only. Check my SS below to see where the option could be set:https://prnt.sc/u_lE7BvDV-rp
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the Colabrio Team
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Ty, but filters still doesn’t appear
Please check your inbox.
Sincerely,
the Colabrio Team
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Hey, it is possible to replace the perspective/transform when over portfolio thumbnails or gallery elements by a movement up (when hover) and down (when release) in the same way the cards in this page – https://www.logo-archive.org/ ?
Thank you
Hi,
Send us a personal message and provide your temporary WP credentials. So that we will be able to help you with that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Cool, sending you the credentials by PM. Maybe you could check as well why since the last update I have a warning message when I preview a page with a portfolio item. TY
https://prnt.sc/eMI3OgiUvly3Please check your inbox.
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the Colabrio Team
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Hello, How to activate the language change button?
Hi,
Thanks for reaching out.
You have to install, activate and adjust WPML plugin first. After that, the language switcher should appear on your site.
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the Colabrio Team
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Every time I update the theme some text inside the code needs to be translated, which is too bad. Example: Show project
Hi,
Thanks for reaching out.
Can you specify the updating method? Do you use Loco Translate plugin?
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the Colabrio Team
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I am not using any translation. Wouldn’t it be better if the theme was translated? I was able to change some fields from the theme.
Changed Project link text in Portfolio -> Lightbox option. the other option should be in this panel.
https://docs.clbthemes.com/ohio/tips-tricks/#strings_translate
In that case they won’t be overridden with theme’s updates.
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the Colabrio Team
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Hi Team, Can I use Ohio Theme with a multisite environment? Thanks.
Hi,
Thanks for reaching out.
Honestly, it’d be better to test it if you have a multisite environment. However, please note, that you allows to use a single license for a single domain only.
Send us a personal message and provide your temporary WP credentials. So that we will be able to check it with our test licenses.
Sincerely,
the Colabrio Team
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Thanks for your reply. I followed your suggestions:
I deactivated the caching plugin (SiteGround Speed Optimizer).
I regenerated Elementor’s CSS & Data and cleared the Elementor cache.
I also tested the site in incognito mode.
Unfortunately, the issue remains exactly the same. The shop, product and blog pages still look broken (images too large, text condensed, raw
showing, spacing/layout issues).
As mentioned earlier, I also noticed that the folder /wp-content/uploads/ohio-styles/ does not exist at all in my installation, which may explain why the compiled CSS/JS is missing.
Could you please confirm if Ohio 3.6.0 is supposed to generate this folder automatically, and if there is any way to force a regeneration of CSS/JS assets?Thank you for your help.
One more question related to this issue. In the Ohio → Dashboard → System Status, I see the following warning:
PHP Time Limit = 120 (minimum recommended 300)
Since the folder /wp-content/uploads/ohio-styles/ is not being generated at all, could the PHP Time Limit being too low prevent the theme from completing the process of compiling CSS/JS assets?
I am on SiteGround hosting (Ultrafast PHP) and the value is currently locked at 120.
Thank you for clarifying if this requirement is critical for Ohio to work properly.
Could you share the link to your site?
Ohio assets are located in the theme’s directory:
.../wp-content/themes/ohio/assets
.../wp-content/themes/ohio/style.css
Seems like a third-party plugin minifies and puts the assets into /wp-content/uploads/ohio-styles/.
Ensure that you don’t have any of the caching plugins activated when you check the issues.
All the theme’s assets work out of the box; there’s no need to compile anything. PHP Time Limit couldn’t cause such a problem.
Hello, Is there any Mega-menu that works with your theme? It seems you didn’t allow changes to the menu structure. All the mega menu plugin I tried didn’t work.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for your response. Is there any quick fix to this issue? It’s a matter of urgency.
Hi,
Thanks for your patience. Unfortunately, we didn’t find a fast ready-to-go solution, can you please specify the desirable mega menu plugin and we will try to implement its compatibility in our future updates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Does it work with standard WordPress themes when you switch to on of them?
Yes. All themes I’ve used in the past.
Your theme doesn’t even work well with WP default “Enable wide menu”
https://prnt.sc/2NblHo9ze9DZ
Is there a doc on the wide menu was setup that way? I couldn’t find that part on https://docs.clbthemes.com/ohio/
That’s the reason why I used a plugin. It doesn’t seat right on mine
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Pls just tell me where to see how it’s done. I’m tired of this ticket things.
https://prnt.sc/vL3U9S5p-Wds
Just enable the wide menu option for the parent element (in our example it’s the Elements menu item)
https://prnt.sc/1oFQIWKhhikr
Please let me know if you still need help.
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the Colabrio Team
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I did but it not structured like yours. How did you arrange in columns. All the menus was just one straight column here
I think I can see how from this https://prnt.sc/1oFQIWKhhikr ... custom menu to create columns. You should have this in your docs pls
Glad to hear that you were able to sort it out. We will definitely add these details to our docs.
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the Colabrio Team
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Are you still going to fix the menu integration with other mega menu like https://demo.themeum.com/wordpress/wp-megamenu/ ? I want to add images to the menu.
Hi,
We’ve already added this option to our ToDo list. Guys from our dev team will check if that would be possible to implement in the future.
Sincerely,
the Colabrio Team
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Thanks for your response and the effort you’ve made so far to implement this changes. I will appreciate if I can have a tentative date or period for this change to be effected.
Unfortunately, I’m not able to give you an approximate date now, maybe close to the end of the week.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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UPDATE WEND 11th JAN 2023 – 0959hrs
No response form developer, colabrio must be really busy. I understand this but would love to speak about some custom work and security checkup for my shop.
Tidio still does not work on mobile devices.
Payments gateway – HOW DO I CHANGE THE FIELDS IN THE CHECKOUT / PAYPAL PLUGIN TO HAVE [woocommerce_checkout] REQUIRE THE COUNTY as this is currently optional. This stops payments from going through as it is set to “optional” id like this to be a required feild and to lose the “optional” text next to it…
Hi,
Try to use the following plugin to change the WooCommerce checkout field defaults:
Sincerely,
the Colabrio Team
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11th Jan 2023 – 1303hrs
Thanks so much for your response. Tried this. No luck. I cannot make state / county a required field with a star next to it and remove the (optional) text next to it.
See here: https://future-productions.com/checkout/
Also cant change the bad spelling of “go shoping” to “go shopping” or “go to shop” (preffered) in [woocommerce_cart]
Sent you a message about this…
Many Thanks
Thanks for reporting a typo. We’ve already fixed it on your website as well using the provided WP credentials. As for the checkout inquiry please check your inbox.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I already have a license for my website: telmocuenca.com and for updates I already have your theme license activated. Now, I need to create an online store shop.telmocuenca.com Do I have to buy a new license of your theme or can I activate both installations with the same license? Thanks
Hi,
Thanks for reaching out.
The license could be activated on a single WordPress installation only. However, in your case, as you are going to use the license for a subdomain of the same domain name you can just detach the license from your main site and activate it on a subdomain.
Sincerely,
the Colabrio Team
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Thanks for the info, i’ll try this specially for the updates.
You are Welcome!
Why do I only see 2 post layouts (Standard, Split Screen) instead of the supposed 5?
Hi,
Thanks for reaching out.
We have two post layouts only (Standard and Split), all the others are just modifications of the mentioned ones.
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the Colabrio Team
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Hi, in project-lightbox-details it’s impossible to translate “View Project” string
Hi,
Thanks for reaching out.
Navigate under Theme Settings > Portfolio Lightbox > Project link text and change the default value with your own one.
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the Colabrio Team
Help Center | Docs | Colabrio
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thank you
You are Welcome!
Sincerely,
the Colabrio Team
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Hellp im in urgent need for help with this, how do I add small, medium and large product variations. If I switch to a variable product and update it just says out of stock and there is no option to add or change price in the variable product!!
Could you email me? Im very reluctant to pay for support as the site is broken and I have already purchased. I just need help to add product sizes with different prices and to remove balnk spaces on mobile phone view only…
Hi,
Here’s the guide to make that:https://woocommerce.com/document/variable-product/
What blank spaces do you mean? We need just a bit more information before getting this resolved.
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the Colabrio Team
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Hello, I SOLVED the variable product issue. Possibly a video tutorial for this would help others, there were a lot of fiddly settings I had to figure out for sizing. I looked over that tutorial for what seemed like the third time and then finally I was able to do it. I am greatful.
My site is hidden behind a countdown, could you send me an email at hello@future-productions.com I can unlock it to show you but on the homepage THE ONLY MAIN ISSUE NOW is video backgrounds not loading on mobile device, is there option:
1) To allow select pictures to be used as parallax backrounds for mobile if videos will not play on homepage – hence my issue with huge empty spaces?? There seems no easy way to do this in this theme?? As the empty space displays a video background on desktop, there is a huge white empty space on mobile (as the video will not play).
2) Can the Shop page be 4 items and not 3? Just to test with the ability to switch back and forth between 3-4 right now the product thumbnails also seem low resolution at the size of 3 across??
3) To allow Tido intergration as this seems not to work consitently on dektop & mobile devices. Plugin issue??
Thanks so much!!
Hi,
1. You are right, there’s no such a ready-to-go solution for that however we will be able to help you.
Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
2. You can set the number of product items per row under Theme Settings > Shop > General:https://prnt.sc/7Le9futyFqtn
The product thumbnails resolution can be changed under Appearance > Customize > WooCommerce > Product Images menu:
https://prnt.sc/T7S2mMCno6_Y
3. Tidio is a third-party plugin, and all its settings are located under the tidio’s admin panel:
https://prnt.sc/6LW6GgTNt1XE
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks colabrio for your reply!
1) Will backup & contact you now.
2) FIXED – Thanks
3) It seems to never load on the mobile phone. Still having issues. They say it is possibly the elementor plugin but i turned that off for a while and still no mobile chat. This used to work on previous versions. Now not loading.
4) IM HAVING MAJOR PROBLEMS WITH MOBILE PAYMENTS. PUT A TEST PAYMENT THROUGH AND NEVER RECIEVED IT. IM WORRIED IT WILL TAKE 7 DAYS OR IT IS LOST!! ALSO CANNOT GET EMAILS IN REGARDS TO ORDERS BEING PLACED OR SUBSCRIBE FORM EMAILS. Cant track where that money went. Im using a paypal plugin to try and capture payments.
Many Thanks
UPDATE: 10th Jan 15:58 GMT
Contacted you colabrio hope we can work together just for these minor issues.
The main issue was i was able to take payments directly via paypal in the past now its charging fees. I dont want to have to have really high prices just because of the fees. Can we switch back to the old system where the full 100% of the money is recieved my company intends to make some charitable donations. At the moment its saying i only recive 75p for every pound recieved!!!
Many Thanks I await your kind assistance.
K
Hi,
What do you mean by switching back to the old system? Our theme isn’t related to any payment methods and even more the fees you were charged. We suggest you contact the developer of the payment plugin that you are using for such clarifications or use a new one.
Please let us know if you still need help with the empty space that you’ve reported before and we will gladly assist you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi colabrio, thanks for getting back to me. I was able to disable the empty space issue using the setting in wp bakery and telling it to not display on mobile devices or tablets. this seemed to fix it.
The example site in the theme demonstates a clean payment system but when I use woocomerce payments as per the default by the theme, i think it charges for that service. Id like to swap out the functionality to a free service you can reccomend or a free plugin that transfers the red button payments directly to my account with no fees. Im really confused about this. Sorry for the long message. I have spent many days on this site and im tripping up over payments and how to recieve the full figures of product prices mentioned on the site.
By default I am seeing a red add to cart and buy now button. under the checkout section section i click pay by card and immediately it uses stripe by default which leaves me with 75p from each 1 pound listed… id love to get this sorted out and figure out why tidio does not work on mobile devices. Just these 2 issues now…
UPDATE WEND JAN 11th 2023 – 0959hrs
No response form developer, colabrio must be really busy. I understand this but would love to speak about some custom work and security chceckup for my shop.
Tidio still does not work on mobile devices.
Payments gateway – HOW DO I CHANGE THE FIELDS IN THE CHECKOUT / PAYPAL PLUG TO HAVE [woocommerce_checkout] REQUIRE THE COUNTY as this is currently optional. This stops payments from going through as it is set to “optional” id like this to be a required feild and to lose the “optional” text next to it…
Hi,
First of all please note that the comment area is not meant to solve such complex inquiries as you have without even having the website URL. We provide support at our help center.
However, backing to your inquiries:
1. E-commerce Payment Gateways
Our theme is compatible with the WooCommerce plugin which extends the standard theme’s functionality with e-commerce feature. On our demo website we have an example of working e-commerce store with checkout and payment methods, that are the part of WooCommerce plugin. We have no built-in functionality to charge any fees in our theme. So we can only suggest checking and testing the existing solutions on the market and choose which one will work better for your country and your requirements:
2. Tidio Chat
Send us a personal message and provide your temporary WP credentials. So that we will be able to help you. Now we have no idea why the Tidio chat doesn’t appear on your site.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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