206 comments found.
Hello Your theme is still stucks and can’t work with it i replace another theme and all working exelent Please refund my payment for your theme i delete it from my servers and not will be use it at future. thanks
Okay, Refunding soon
Hello Still not get any refund. can you solve it ASAP thanks
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue
Hello, did you receive the email?
Your issue is resolved. Please check and let me know if you need more help.
Please do a favor for me and rate us 5 STAR from here: https://themeforest.net/downloads Your rating will help us grow our business.Thanks ismail
Hello Support, I want to remove the bottom nav-menu from all pages. Where can I turn that off at?
Here’s the URL – https://wordpress-446589-3296568.cloudwaysapps.com/
Thanks in advance for your help
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Hi, i am unable to edit header and footer because its not showing edit with elementor. Can you please check and let me know how can i do this? I need it urgent.
Thanks in advance
Hi,
Don’t worry. Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Or you can easily enable it from here: https://prnt.sc/AITeQJUaFX7A
Thanks
Issue resolve. Thanks for reply
I’m having a very bad experience with this theme, whenever I install my Wordpress crash
Hi,
Sorry to hear about it. Please don’t worry. Just send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
It’s very frustrating I’ve actually deleted my wordpress three times and try to install again. My whole server slows down when I install this
Can we try it for you? Thanks
ok I have sent you and email
Can you please confirm which one is your email address?
Oh okay got it.
Hi, your site is ready for your review
Hello I have 2 problems with a theme: 1. on theme settings when i try to change something all stucks i can’t change logo because all stuck and another things. i have litespeed server with hight performance php memory 512, max input vars 25000 etc. 2. I have latest fresh version of wordpress and theme but on backend i see that woocommerce files is old – error message. when you plan to update the theme maybe it will be fixed? thanks website wbit.co.il
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Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
When i try to import the demo i get the following: http_request_failed – cURL error 60: Peer’s certificate issuer has been marked as not trusted by the user
I also use elementor and theres no theme blocks to add or templates, just the theme elements (the mascot blocks)
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I purchased a license today. The demo install is more difficult than it should be. I have followed the instructions step by step that you provided. The demo homepage is not showing any images. I am not sure why you don’t provide instructions for the Revolution Slider… I have sent you a support ticket with a temp admin login. I really don’t like to let people on to my client’s sites but if you could fix the issue I would appreciate it.
Hi. I almost had it working when it suddenly switched to Arabic on me. I am going to have to request a refund on this. It just isn’t going to work out. Thanks in advance! Purchase Code: 36aea903-7f80-46fc-91be-456d584389b6
Hi,
Don’t worry. Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
Hello.
I bought a template from you (Item Purchase Code:
9f2da910-6345-443a-9652-3e09f016ba34)
All installation was done according to the documentation.
I chose this theme https://kodesolution.com/2022/oitech/home-layout7/
But for some reason I can’t activate this theme. When I choose (Settings -> Reading -> Homepage—> Layout 7) a white background opens. You can see it on: www.sbg.az
And where I can activate purchase code?
Please help me with this. Thank you.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
please check email
Okay checking it. Thanks
Hi,
I have purchased a theme from your website. But this theme function is not working proper
Theme Name: Oitech – Technology IT Services Register Email: isystemstechno@gmail.com
Thanks, Vishal Nijhawan I Systems Technocrats Pvt. Ltd
Hi,
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Thanks
how must is installation service ?
Hi,
It’s free of charge to install the theme. Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
please check email
Okay checking. Thanks
Hi,
I want to install this layout from your theme, Unable to find that in Demo panel. https://kodesolution.com/2022/oitech/home-layout9/Please advice.
Regards, Pradeep Mistry
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
I have already sent you details
Okay checking it. Thanks
Thank you sir… I found it…
Thank you, will get back to you, if anything required.
Sounds great! Please let me know if you need more help.
Please do a favor for me and rate us 5 STAR from here: https://themeforest.net/downloads Your rating will help us grow our business.Thanks ismail
HI sir, We are facing (413 request entity too large) error while updating any layout or content on home page. please help us to resolve
Hi,
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I am hosting my OITECH wordpress site at Siteground.
I got the following error when installing the OITECH plugin – “One of the plugins is invalid” – Theme OITECH.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
i’m not able to update my logo , its bit complicated , pleas help me with this .
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Here is a video tutorial on how to change logo through Elementor page builder: https://www.youtube.com/watch?v=G7tp25Tvp9g&ab_channel=ThemeMascotThanks
Hello Team,
Hope everything going well.
We installed a theme: Oitech – Technology IT Services https://themeforest.net/item/oitech-technology-it-solutions-wordpress-theme/40910991On the domain name: https://mzsquaretechnologies.com/
We want to bring some difficulties that we are facing.
1. We are scrolling down the website, suppose on the middle of the home page and if we reload the website, the page is loaded from area where it was before reload, it is not loading from the top of the header, where we left the website after scrolling down the website to that same area it’s reloaded, how we can fix this. We also tried to load a website CTRL+F5, but it’s same. 2. As per screenshot, https://prnt.sc/8XZH22ZFPAv_ , if we are sharing a website link through chats, like from WhatsApp, the logo is appearing as marked in the screenshot, so can your team guide us from which place the logo is reflecting so we can change the logo as per our desired logo, because we want to change the logo which is appearing while we sharing the logo via chats.
We will be waiting a response from your side.
Appreciation in advance.
Best Regards
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
Hello author,
I was able to update home page sample and redesign to our need. I have 2 issues: 1. There is a problem with the Slider Revolution part, it does not show anything on the live page, but i can see on the wordpress and on elementor editor. 2. The theme colors i setup on the ‘Customize’ theme options, does not update on the live page. For both, I already saved changes, and published. This is our website. https://createlabz.io
Please help as I have already spent the whole week trying to figure this out. Thanks!
-Ian
please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
Hi, already sent in email. thanks
Hello.
I can not see correct the Demo i have imported. Please see the link to my website: https://all-robots.co.il/Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks
Thank you, I just sent now 
Checking it. Thanks
It is working great, thank you 
Good Morning. Since when I bought the theme I can’t use it, there’s an error with native plugins, the demo doesn’t install. Your support answers me 1x a day to ask for inconsistent information, I’ve already sent all the accesses to solve it, there are days I can’t use it, I need to put together a project and my work is behind schedule, I want you to cancel my purchase, I don’t have more time to wait for the goodwill of support to resolve, please cancel I don’t want it anymore.
We are giving update it now
Please send ftp access again or you can request a refund from here: http://themeforest.net/refund_requests/new
Thanks ismail