4638 comments found.
Hello. In the PRODUCT, there are multiple images. The first MAIN image of the COLLECTION not displayed but the first image of the WATCH is displayed in the LIST. I would like to show the first main image in the PRODUCT LIST NOT FIRST SWATCH VARIATION IMAGE. Where can I change this?
Dear friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and someone from our customer service team will review it and respond shortly.
Many thanks!
hello i want to buy the theme but customily product personalizer if this app doesn’t work i will have to return it. if it doesn’t work i will buy if you accept the return
Hi friend,
Thank you for contacting us.
Sorry, but we’re not sure we fully understand your question. We would like to explain more: Our theme is built based on the Shopify platform and will integrate with the Shopify apps. However, there are so many apps, we cannot test all of them on our theme. Could you please contact the App provider to ask him to test the app on our theme?
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/tickets/ and choose category Pre-sale we are willing to support you.
Thank you so much.
Hello
My client website is running fine and everything is working as it should since beginning. Yesterday I enabled “Variant Image Grouped” and followed everything as mentioned but when I change color variant on a particular product, featured image area doesn’t show/load any image whereas slider shows all the images. And on mobile it is working fine, on change of color variant all images load and slides as well.
Please let me know what I have to do here to fix this?
Thank you. 
Hi friend,
Thank you for contacting us.
1/To support you for this request, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance and create us a staff account invitation to login to your website.
2/ Please give us link product that you have an issue.
Thank you so much.
Hi, I’ve opened a ticket regarding the same. Please look into this as soon as possible, waiting for your response. Thank you.
Hi friend,
Thank you so much. We will check and reply to you soon, hope you can wait us.
Have a nice day!
I am having a bit of an issue with the announcement bar. It seems it just does not want to scroll when using the slider version. So basically, even though I have multiple slides, it just stays on the first one. Not sure if there is an extra setting I need to activate to make it work, but for the life of me, I can’t find it!
Hi friend,
To support you, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance and create us a staff account invitation to login to your website.
Thanks a lot!
Hmmm I only have access via a Shopify Partners account, which I am not allowed to give. Is there another way to try and remedy the situation? I can provide the link to the Shopify store.
If you cannot provide staff and a Shopify Partners account, it would be great if you can give us access to your website through store login information including email & password.
I apologize for the late reply. As I mentioned, I cannot give access of any kind. However, I was able to fix the issue. In the announcement bar file, you were making reference to the slider element as “this.announcementBar”, which came back as undefined. I changed that to use “this.announcementBarSlider” instead, which fixed the issue.
Thank you for figured it out.
If you have any further requests, you can open a ticket at support system: https://halosoft.ticksy.com/ to get our assistance.
Hi I have encountered some problems, I uploaded the latest 6.4.2 default theme, when I will use “header-02”, the menu text alignment is left. I can’t find the option to modify it, I want it to be in the center, could you please help me, thanks
Dear friend,
If you want menu text alignment to be in the center, we will help you to modify in code.
To support you for this request, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance and create us a staff account invitation to login to your website.
Many thanks
yes thanks for your reply, if possible, you can directly tell me where to modify the code, such as “base.css—-line 258, I can do it myself. I can’t submit a ticket because it’s over support time. The other versions work fine, but this one alone has the header menu aligned to the left instead of the center, it looks weird. I think you can try to pay attention to this problem in the next version
We cannot directly guide you where to modify the code, therefore, to help you, we need to login to your store.
Could you please help us to send an email to our support email here: support@halothemes.com so we can check for you.
Hi, I have some pre-sales questions:
1) Theme speed
I have read several reviews about the slowness of your theme and I am a little concerned. Are there any optimizations planned for speed? How does your theme perform with Google’s Core Web Vitals?
2) Page filters collections
In a collection page, if I set the filter for size M, I would like to see only the products available for size M where the quantity is at least 1. If the quantity for size M is 0, the product should not display.
Is there this option in your theme?
3) RTL
Does the theme support RTL?
4) Additional apps
Are there any apps that are required to be installed to use the theme?
Hi friend,
1/ To support you best for this request, could you please open a ticket via our support system here: https://halosoft.ticksy.com/ then choose category Presale https://prnt.sc/215JGYVYKZ-j we are willing to support you.
2/ In a collection page, if I set the filter for size M, I would like to see only the products available for size M where the quantity is at least 1. If the quantity for size M is 0, the product should not display.
Is there this option in your theme?
> Yes, if you choose option "In stock", it will show the product in stock: https://prnt.sc/ceYz8RWIzoOA3/ Does the theme support RTL?
> Yes, our theme support RTL.4/ Are there any apps that are required to be installed to use the theme?
==> You just have to install app if you would like to some function that it is not available on our theme.
Thank you so much.
Hi, I plan to buy your theme but as I saw the web essentials signals are not good. do you have an online version other than via theme forest so I can resubmit the url to google page speed insights. Another question: can you confirm that your theme has a checkout.liquid file? Thanks for your feedback. Stephanie
Hi friend,
1/ You can submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale https://prnt.sc/8oQatOciFyYT we are willing to support you.
2/ Can you confirm that your theme has a checkout.liquid file?
==> We regret that our theme doesn’t have checkout.liquid file
Thank you so much.
I can’t access the HTML file template. Password is incorrect
Dear friend,
To support you, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance and create us a staff account invitation to login to your website.
Thanks a lot!
The theme is very slow and not supported on mobile.
Dear friend,
To support you best for this request, could you please:
- Kindly tell us more details and screenshots to describe the problem you are facing
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance and create a staff account to login to your site.
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Looking forward to receiving your ticket soon.
Can you send your english language as csv?
Hi friend,
Sorry, but we’re not sure we fully understand your question, could you kindly tell us more details about your case so that we can help you easily?
BTW, please submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Hi there, great theme and I’m looking to buy. I am selling pet food with subscriptions options for discount. Just one question:
Does the theme support Subscriptions based product?
Hi friend,
Thank you for your love to our theme.
Could you kindly tell us more details or give us a sample site about this function so that we can check it easily?
Please submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thank you so much.
Hi, when I have a product with two different prices, the price is not shown on the homepage, only show Price at compare and not show the price. I need the first price to appear. how to solve?
Hi friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Thank you so much.
Does anyone know how to fix the logo in the mobile header being blurry in the latest theme update? (Ella version 6.4.2) The logo looks fine on desktop but on mobile it’s blurry and automatically reverts to a smaller size, which didn’t happen previously.
Hi friend,
We have supported you for this request via ticket, if you have any requests about our theme, don’t hesitate to contact us via Ticksy.
Thank you so much.
Hey,
Quick question for you, support team.
Very nice theme, Love it.
The question is: Do you manage the speed optimization of the website? Of course, I can pay for this service. The thing is that my website is very very badly optimize for Google speed.
Please let me know. Thanks
Hi friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Thank you so much.
Banner size placeholder text will not disappear after adding my own banner. How to fix that?
Dear friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
I am using jewellery template, In my first section I am using brand slider, I changed that into grid. Now I am changing 2 collections in a row in mobile but theme is not allowing me to do that. It is showing me 3 collections in a row in mobile. How to change that thing in theme? Here is my website: https://ansjewellery.co.uk/ Kindly check section under image banner.
Dear friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
If your support time has expired, you can extend your support time at this link here for your reference: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We look forward to connecting with you.
Hi I just bought this theme and the setup is so confusing I bought another theme. I don’t know how to set this up. Is it ok to not have a child theme and not set up the extra json? Can I just upload the ella-6.4.2-theme-source and work from scratch or will it not have some features?
Hi friend,
Thank you for purchasing our theme. Could you kindly tell us about the issue you have so that we can support you? We just want to let you know that we never let our customer be alone in the process of setting up their store.
In Ella version 5.0, we separate into different child themes. Now in Ella version 6.0, some child themes will be removed from Ella OR included into the homepage/ skin layout. Ella offers multiple layouts and premium functions that you can use for your store.
Please submit a ticket at this link: https://halosoft.ticksy.com/ then choose category Ella, we are willing to support you.
Thank you so much.
Have a nice day!
I’ve had several issues with this theme, and the support isnt quite helpful most of the time. My current issue is with the product tabs. When I disable (or hide) the “Description” tab, none of my other tabs is visible on Desktop. I would like my “Reviews” tab to be the default tab that shows first on the product page. The only way I got it to show on mobile is by checking the “Open Tab For Mobile” in the Reviews settings. Thanks
Hi Friend,
Can you help us forward this comment to support@halothemes.com and create for us a staff account so we can support you asap on Monday?
Hi, the block of Product Recommendations do not function, not show anythings. What is the problem? I’ve right set all SIMILAR PRODUCT and RELATED PRODUCT too each product in SEARC and DISCOVERY APP. The block is alway empty. Appear and after 1 second disappear.
Hi Friend, let us check on our demo first. In the meantime, can you create a ticket at https://halosoft.ticksy.com/ and create for us a staff account so we can help you check on your site?
I am so disappointed with the support of this theme. I have write an email with almost 10 days ago about the speed of the theme but received no reply. The new theme is deadly slow even theme thumbnail is not loading in Shopify theme library. On mobile with single banner image theme is taken almost 24 second to load. Unable to open the ticket on https://halosoft.ticksy.com/. I have send an email to your support to check to know you people are able to solve the issue then i will upgrade the support. But received no reply very disappointed with your new theme and support. Will not recommend to anyone in the future.
Dear friend,
We are so sorry for your current experience
We don’t know the reason why your email came up in the spam box.
Our team is currently verifying your message and will reply to you immediately.
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