121 comments found.
Hello, whenever I change the logo in header in Theme > Customize it does not change. I’m not sure where else to change it?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
HI Another issue, WP Bakery Page builder keeps requesting to upgrade You have version 7.2 installed. Update to 8.3.1. View version 8.3.1 details. Compatibility with WordPress 6.7.2: Unknown, however it fails to upgrade maybe due to compatibility issues? Any advice?
Hello,
Thank you for contacting us!
You have WPBakery included and bundled with the theme. To update it please use Themerex Updater plugin directly in the Dashboard – http://getcab.ancorathemes.com/doc/#theme_update_plugin In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi Running into several issues, cookie information plugin does not want to install and Essential Grid just brings the website to a standstill. I had to delete it from the File manager in cPanel to gain access to the website again.
Do I need these two plugins or am I good to go without them? Plus have anybody had any issues in the past with them, just curious
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
Hi, I’m having issues with the date time picker plugin, each time I try to download it it gives this error message “Sorry, you are not allowed to access this page.” Please advise.
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi What booking system plugin you use? and is it free or pro plugin?
Hello,
Thank you for your interest in our theme!
The booking form is integrated with Contact form 7 free plugin. In case you need a full-fledged booking functionality, an additional plugin is required. If some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. Just submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi Mate bought the theme today. 1 problem really bothers me. its the logo, in mobile view, logo almost comes in middle. Even in desktop view. it doesn’t go far left. How can I move the logo? Aslo can I edit with elementor ?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
How to add phone number to the top bar menu of the theme?
Hello,
Thank you for getting in touch with us!
The phone number is easily modified under Appearance > Customize > Header – https://prnt.sc/yZ_I47Hr7aEk
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello can I use the website for clients to book riders for delivery
Hello,
Thank you for being so interested in our theme!
The booking form https://prnt.sc/D9xpVpvSGBo3 is implemented via Contact form 7 plugin, so you can add any additional fields. Feel free to use the plugin to receive any booking request. It can manage multiple contact forms, plus you can customize the form and the mail contents flexibly with simple markup – https://contactform7.com/docs/
In case you need a full-fledged booking functionality, an additional plugin is required. If some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello; I am interested in your topic. and I would like to know if you have ever seen an app and android and apple version for this theme. Thanks.
hi could u plx tel me why my seo yoast plugin meta description and features not showing on google snd me guide link or anyothere option which whould i turn off or on to show my yoast plugin meta description and title which i change for my homepage waiting for ur kind reply
Hello,
Thanks for reaching out to us!
We would recommend you to check this article https://yoast.com/help/my-meta-descriptions-arent-showing-up-in-the-search-result-pages/ and contact the Support Team of Yoast SEO plugin.
Regards.
thanks for ur kind reply let me check the link
hi can i make anothere website on regular license theme kindly guide me
and can i add the Themerex Updater code in both my websites in regular theme lisence
Hello,
Please be aware that one theme license can be used for one website/domain only. With a single regular license, you are not allowed to create multiple websites and should buy one more regular license. For more information, please follow the link and scroll down to the ‘License’ section: https://getcab.ancorathemes.com/doc/#general_information
Regards.
ok thnks for the response
what is the execution time of this theme?
Hello,
Thank you for your interest in our theme!
Please review the max execution time of this theme: max_execution_time 600 For more information, please check the theme requirements at http://getcab.ancorathemes.com/doc/#getting_started
In case you mean the website speed, we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. If you check the demo preview page using Pingdom speed test, it is loaded in 1.13s – https://prnt.sc/03C2kp6ffwbb Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Regards.
hi very nice themes…the cost is include instalation at Wordpress starter website? and how many days will finish? Thanks
Hello,
Thank you for your interest in our theme!
The installation service is not included in the theme price. But Our Custom Studio will happy to help. For more information, please please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
I need support but I don’t know where to find the licence key.
Hello,
Thank you for contacting us!
Here is the link on how to find the purchase code – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Regards.
Thanks for your answer to my questions everything looks fine now!
Hello,
How can I activate premium benefits of Slider Revolution and WP Bakery?
Thanks in advance
Hello,
Thank you for contacting us!
You have WPBakery Page Builder and Slider Revolution included and bundled with the theme. They are fully functional and the same copy of the plugin direct buyers get. There is no need to buy the plugin separately. To update them please use Themerex Updater plugin directly in the Dashboard – http://getcab.ancorathemes.com/doc/#theme_update_plugin
For upgrading the plugins to premium please follow https://wpbakery.com/wpbakery-page-builder-license/ and https://www.sliderrevolution.com/premium-slider-revolution/
Regards.
would the form calculate the fare/distance as well when someone adds in the location?
Hello,
Thank you for contacting us!
It sounds like a fantastic idea, but we do not have such a feature for the form facilitated with CF7 plugin. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hi, I need a booking form with variable price, is it possible to implement more fields in the form or they are fixed?
For example, the client choose a city to start and city to end, number of adults, number of childrens, date and hour, if he needs to return, if he have a discount coupon, and with this informations he have a price.
Is it possible with this theme?
Thank You.
Hello,
Thank you for your interest in our theme!
The Request form is implemented via Contact form 7 plugin, so you can add any additional fields. Feel free to use the plugin to receive any booking request. It can manage multiple contact forms, plus you can customize the form and the mail contents flexibly with simple markup – https://contactform7.com/docs/
In case you need a full-fledged booking functionality, an additional plugin is required. If some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, is this theme still supported? I noticed the last update was 20 October 2020. Many thanks 
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://getcab.ancorathemes.com/doc/#theme_update_plugin
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Currently, we are working on a new theme version. It is at the Testing stage and will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hello Christine
Many thanks for taking the time to get back to me, I really appreciate it and your reply was really helpful.
I think you may have convinced me to buy the theme.
Cheers
Hello,
My pleasure! Thank you so much for the purchase!
Our theme comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Have a nice day!
Regards.
Hello In backoffice I have this erreur File TF.Frontend.css cannot be created. Please make sure that this location is writable. How I Fixied. Thanks
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I don’t find where i can translate this text: https://prnt.sc/1sw3rmx Please help me ! Thank you
Best regards
