82 comments found.
sir i need some help i want refund for i maked a mistek I thought it was wordpress theme please contact with me and give me a solution or refund please
I can’t get it my website license. please provide me.
Hi,
Thanks for your purchase!
To get an item license or purchase code, from your downloads page (https://themeforest.net/downloads) navigate to the Download button then you will see License certificate & purchase code (PDF format) and License certificate & purchase code (text format). You can click to download it.
Hello then if today I contact you it is because I bought the license Hostco – Premium Web Hosting Template and in the TAGS there is written WHMCS so I thought there would be something related with WHMCS included with the license, but no there’s nothing at all so I bought this license thinking that I was going to get something in connection with WHMCS because of a lying TAG so I would like to talk with you afins to find an arrangement and get if possible a refund
Hi,
Thanks for your purchase! Sorry, it was our mistake to use WHMCS in tags. Please send messages through our profile page.
I just sent you a message
or can we get the whmcs versions
Hi,
Thanks for your purchase! Sorry, WHMCS version is not available yet.
I want to know How to add the theme licence on wordpress. and I have a problem in mobile when I scroll down the page keep refreshing.
hi,
Thanks for your purchase! Please note this is an HTML template, not a WordPress theme so you cannot use it for WP. For your issue can you tell us on which page?
On the Homepage Dark2 it is not scaling properly on mobile, there is a white line on the right side of the page. How would I fix this?
Also, on this page we have a sections with 4 blurbs of text with icons but two icons are not showing up, I cannot figure out why.
Any help would be appreciated.
Also, we added 2 Accordion objects for FAQs and they are horrible on mobile. not sure how to make them responsive either.
Hi,
Can you send a screenshot of the problem you’re having? We didn’t see these issues in the demo version. This is the screenshot we took recently.
To use two accordions on the same page, you must use a different data-tab and id for each accordion. If the value is the same then it will not work.
On Mobile View header Text Not Showing
Hi,
Thanks for your notifce! Do you think need these information on topbar for mobile view? We still consider to show or hide it on mobile view.
i think you need to remove on mobile view
Thank you for your suggestion!
I have bought this template and I have many problems with the js and css files which have many resources that I consider not useful. The appearance is very good, but it would be very useful to reduce features in the css and js files. Something more simple and minimalist would be useful for faster loading and search engine optimization.
Hi,
Thanks for your suggestions. We will try to make the best version of this template.
Please can you tell me how I can use the Dark theme on my website. There is not guide to change the theme?
Hi,
Thanks for your purchase! To use dark theme you can add class name “dark-scheme” to the website body. You can see sampe on page index-dark-1.html
<body class="dark-scheme">
Hey, I have a problem with the contact form. I have set up the mail and everything you told me in the documentation. But still, it won’t work if there is an error; it tells me like captcha: ReCaptcha Validation Failed. But then everything is set, and the captcha is validated. It does nothing. Do not send or show me anything.
Hi,
Thanks for your purchase! Can you send your website URL so we can inspect your issue?
Hi,
Sorry, it seems this problem occurred because you omitted file extension in the URL via the httaccess file. Please try to enable file extension then try to send a message. At least hide only the .html extension but not anything else like .php, .js.
Hi, I just try and it did not work still don’t work.
Hi,
Make sure your hosting is allowed to send php mail. You can ask your hosting provider about this.
I have other website, that work.
Hi,
Its possible for us to check your files via ftp?
Sorry for long waiting time but can I get a mail to send the information to.
Please send message through our profile page.
hi, I have send the information from 2 weeks ago have you check about it?
Sorry, but we cannot login with details you gave. Make sure to upload all necessary folders and files below to make contact form work,
Folder: form, src, vendor
Files: form.js, handler.php
Hi, I just noticed monthly yearly switch have some issue. for example I have switched to yearly plan and then refreshing the page. switch is showing for yearly but the price and others are for monthly. can you please have a look
Hi,
Please look at preview version, it doesn’t have this issue. Did you use cache?
Hi Just wondering if you have any instructional on adjusting the map locations or a generator of some sort to adjust the location positions on the map?
Hi,
Adjusting spots on map is manual using CSS attributes.
New Update Available: Hostco v1.2.7
- New added: Homepage 8Hi, Could you please help me, whenever I am clicking on website why it is turning white and the round circle comes and then website shows.
Hi,
Thanks for your purchase! Can you send your url so we can inspect it?
Did you mean a smooth fading between page changes?
Yes, it’s turning white and then the next page showing
We wil consider to make this feature on the upcoming update.
I downloaded new version but still getting that white
Hi,
Sorry i just realize what you meant is preloader. To enable/disable preloader you can change var preloader in file designesia.js (folder js).
var preloader = 'on'; // on - for enable preloader, off - for disable preloader
Hi, with this, I can see the round circle (preloader) is not showing but the white display is showing in-between transaction
if you can share your email I can record the screen and can show it to you
Please send your message to designesia [at] gmail [dot] com
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Hello support
How to fix Cumulative Layout Shift on this theme.
Hi,
Can you show us what cumulative layout shift you meant?
On my site:https://pagespeed.web.dev/report?url=https%3A%2F%2Fgethost.co.zw%2F&form_factor=desktop
it seems its been cause with some css being injected by designesia.js
Thanks for your notice. You are the first one who tells us about cumulative layout shifts. Your coding skills seem above average. We will try to our best improve it.
Hello, would you have any predictions for a template for Blesta?
Hi,
Thanks for your purchase! Sorry, we may never release for Blesta version. We don’t have a developer for it.
Hi,
Will the WHMCS version be included for people that purchased this or will it be a separate theme we need to purchase?
Thanks
Hi,
Thanks for your purchase! For WHMCS version will be a separated item.
Buenas tardes, me gustaria saber como funciona el buscador de dominios, ya que ya lo tengo en linea pero no me funciona solo me recarga la pagina
Hi,
Thanks for your purchase! For domain search is for visual purposes only. You need to code it yourself to make it works.
Hi,
Is there a possibility that the faq section is all in one block and not in two blocks or columns as it currently is?
Thank you!
Hi,
Sure, you can delete div with class name “accordion secondary” from the source code.
