23 comments found.
Hello, it appears that your new theme, Aurore, has fixed the filter problem I mentioned in a previous comment. Do you plan on fixing this issue in the Nilah theme that still exists?
Previous Comment: When selecting an option from the product filter, the page numbers are still showing and it confuses the viewer. You can see the error on the Nilah website demo https://nilah.la-studioweb.com/shop/?theme_template_id=1856. The error also shows for the infinite scroll feature. When a filter is selected, the products are filtered. However, the user can continue to scroll, and items that were not filtered will appear.
Seems to be an issue with the ajax loading (?)
Hi there,
For this problem – please everything to latest version.
Hope this help you.
Best Regards, LA Team.
Hello, onfegarding the “EDIT POST” page (for a single post): in the “POST SETTINGS” section the Gallery, Link, Quote, Video & Audio doesn’t work at all.
Hi there,
Thank you for purchasing our theme. Please open a ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
My support has expired and I can’t submit a ticket without paying. I have a new issue:
When selecting an option from the product filter, the page numbers are still showing and it confuses the viewer. You can see the error on the Nilah website demo https://nilah.la-studioweb.com/shop/?theme_template_id=1856. The error also shows for the infinite scroll feature. When a filter is selected, the products are filtered. However, the user can continue to scroll, and items that were not filtered will appear.
Seems to be an issue with the ajax loading (?)
Hi there,
Thank you for purchasing our theme. Sorry, you need to renew support license for get fully support services from us.
Best Regards, LA Team
Did you guys update the theme to fix the outdated WooCommerce error message? Your theme (Nilah) contains outdated copies of some WooCommerce template files.
I’ve got a client getting it and I updated their theme but it’s still displaying. This is problematic and a really bad look for everyone involved. Putting clients and money at risk.
Hi there,
Thank you for purchasing our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
Per my original message I’m managing this process for my client who purchased the license. The process can be followed and a ticket opened but this isn’t a troubleshooting request. You’re already aware of the issue and have publicly said you’re working on it. What I was asking for was an update because per the previous responses it was going to be addressed in the update. I received and implemented the update but the error message continued to display. A ticket may answer one persons question but a response in the comments covers this for the bulk of people getting this same error and seeing the same responses that I’m seeing that says the update would take care of it.
Hello, I’m getting an error message which is causing my site to not work properly:
“Your theme (Nilah Child) contains outdated copies of some WooCommerce template files”
nilah/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0,
nilah/woocommerce/product-searchform.php,
nilah/woocommerce/single-product/price.php,
nilah/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0
Can you please update the core files? Thank you
Hi there,
For this problem – you can ignore this message because the theme still works fine without any problem. However we will remove this message on the next version of the theme soon.
Thanks & Regards, LA Team.
I need this file ” nilah/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The current version is 9.0.0” can you update the theme ?
Hi there,
Firstly thank you for purchased the theme and for your question – please ignore this message because the theme still works fine without any problem.
Thanks & Regards, LA Team.
For future update, please make the LA Studio Subscribe widget take submissions through Elementor Submission. I don’t use Mailchimp. I use Mailpoet. Thanks for considering.
Hi there,
Thank you for purchasing our theme. Please open ticket at https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
Is this template compatible with any bundle plugin? We have tried several plugins but it is impossible to add bundle products to the cart.
Hi there,
The theme will work with all plugins that support WooCommerce. If you want to help, please buy the theme here and our support team will help you.
Best Regards, LA Team.
I need the file product-image.php , can you update the theme ?
Hi there,
Thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Fantastic Help .
Thank you so much.
Did anyone figure out the product-image.php error? I’ve tried to submit a ticket, but it’s not working. I’ve also tried to upgrade to the current woocommerce 7.8 version, but image in product detail page still isn’t showing up.
Hi there,
Thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Please re-read my issue. I’ve purchased this through Elements.enavto.com and that license code isn’t recognized through your support ticket system. Do you not support your product on other envato marketplaces?
Hi there,
Sorry, we can’t help you. Envato Elements do not provide Support Services. Please buy the theme on ThemeForest for get fully Support Services from us.
Thank you
WARNING TO ANYONE THAT WANTS TO PURCHASE THIS ITEM. THEY AREN’T SUPPORTING IT EVERYWHERE. I’D LOOK FOR A COMPANY THAT SUPPORTS THEIR PRODUCT ACROSS ALL THE ENVATO PRODUCTS (Envato is the company that owns ThemeForest). I’ve already purchased through Envato, and don’t plan on repurchasing it to see if you feel like supporting me then. It also sound like for the people they have decided to support their waiting weeks for replys, which isn’t ideal for most people needing support. Good luck.
NOTE: I’ve also swapped out the file in question with the stock one from woocommerce and it’s still not rendering, so something is definitely wrong with the theme.
Hi there,
Stay calm and carefully read Envato’s terms and conditions for Elements and ThemeForest. If you have insults to us, we will report you
Thanks
The fact that you have taken the time to respond over and over, and now threaten reporting me, rather than taking half the time to fix the simple issue (that others are also experiencing) should tell everyone what they need to know about what to expect with your support. Just ship a solid product and you wont need to take weeks to respond to everyones support requests.
Es muy completo y el soporte es muy cumplido con tiempos de respuesta. Resolvieron mis dudas sin inconvenientes. Muchas gracias! 
Hi there,
If you are happy with our service. Please give us a rate of 5 stars.
Thank you so much!
Hi there, It’s been 2 days since I raised a support ticket. Could you kindly check them please. Thanks and kindest regards. Private Ticket #3365938
Hi there,
Thank you for purchased our theme. We’ll check your ticket and reply to you very soon!
Best Regards, LA Team
Hi there, I have a few support tickets that were open a week ago. Could you kindly check them please, as I need to publish the website? Thanks and kindest regards.
PRIVATE TICKETS : #3244942 / #3240371 / #3240222 / #3240184 / #3240116 / #3239665 Minor layout issue: PRIVATE TICKET #3239685
Hi there,
Sorry for the delay. Our Support Team will check it in today.
Thank you so much!
Thanks a lot for your answers which solved all issues.
I only have two remaining questions please PRIVATE TICKET #3240222 and PRIVATE TICKET #3240184
Kindest regards.
Hi there,
You’re Welcome. Our Support Team will check your tickets and reply to you very soon
Thank you so much!
You return too late to the opened ticket. Don’t you think that such valuable themes and efforts are unfair?
Hi there,
Please check my response on ticket page.
Thank you.
Hi, Is the theme compatible with RTL languages?
Hi there,
Firstly thank you for interested the theme and for your question – Yes, the theme is fully compatible with RTL languagues.
Hope this help you.
Thanks & Regards, LA Team.
Hi there, nice work, presale question here. Is it mandatory to use the Zumma theme ? I would like to use Hello Theme and my thrid party plugin to manage my woocommerce pages. Can the bundle be used as a template kit to upload only the json needed ? thanks
Hi there,
Firstly thank you for interested the theme and for your questions – No, you can’t do that. The theme is required to get full features.
Hope this help you.
Best Regards, LA Team.
Hello friends how are you – ERROR PLUGIN LA-STUDIO CORE
We are having problems with your plugins, and the website https://la-studioweb.com/ is not working! I appreciate it as soon as you can check what is happening because the crash of your site is affecting the plugins and therefore the theme’s operation… the wp administration panel gets slow when the plugin is active. Stay tuned
Hi there,
We solved the server problem – please check it out.
Thank you.
Hi !! Congratulation ! I have a question: what fonts are used in home number 5? I can not find them! Can please help me?
Thanks
Hi there,
Thank you for purchasing the theme. For your problem, please open a ticket at https://support.la-studioweb.com. Our Support Team will help you check it *
- Now we are on Tet Holiday, support will be delayed more than 2 days, sorry for the inconvenience, we will check and reply to you very soon
Best Regards, LA Team
