171 comments found.
hello, how to change product page breadcrumb style?
Hi fejziharizi,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, I just imported the theme and at the end it showed me the following errors, how to solve it?
[WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates
Hi altamirano,
Don’t worry about this! You can ignore it or manually update the product lookup tables in WooCommerce > Status > Tools.
If you can’t import the demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I want to activate Elementor’s coming soon mode but when I activate the template it still shows me the header/footer, I can’t hide it
Hi altamirano,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
How can I change my current shop page layout to another shop page layout?
Hi kimberlyg16,
Please watch our tutorial video https://www.youtube.com/watch?v=ksf_w_HeuKQ&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb&index=6
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Good morning, I’m having a small but very annoying problem. For some time now, I have found the tag “ ” on the site almost everywhere, even in the theme settings. The problem is that this tag creates spaces for me, in the header and other places where there shouldn’t be any, and it messes up the graphics. I should send screenshots to show. I don’t know how to fix it, because despite deleting it, then it reappears, even if I don’t open the header edit for example.
Sorry, the tag is gone because it’s the space tag: &nbs p ; I separated it for you to understand the type of tag that appears.
Hi fera90,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
and I wanna use demo 3 of the themo “Live preview” i bought
Hi rance11,
As our previous comment https://themeforest.net/comments/29224997, you can import our demo content https://docs.theme-sky.com/reebox/#demo-content. After importing demo content, you can choose home page in Settings > Reading.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
the theme i purchase , there are 3 demos with it, but after installing it in my site, I don’t know how to choose the demo I wanna use.
Hi rance11,
You can import our demo content. Please read our documentation https://docs.theme-sky.com/reebox/#demo-content and watch our tutorial video https://www.youtube.com/watch?v=S6rVT2_d_MM&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello! I love this theme. I will start a brand new Sunglasses and Optics shop. And I want to get this theme as soon as possible. But I have some questions. 1. I want to use the AZN (Manat) currency for shopping. I don’t need an online payment system by the way. 2. Including all texts, error messages, etc. I need to translate the text at the front-end into my language (Azerbaijani). Is these possible to do?
Thanks!
Hi ekhurbanow,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I can’t see where can I activate or desactivate the hot, sale, options on the product, any idea please help
Hi ronnyboy2020,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello, could you tell me if I can edit and customize the product pages and the shop page by adding sections?
Also, is it possible to customize the color and radius of all the buttons including the cart, checkout and payment page buttons?
Hi visvoisofficial,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello, I want the account and wishlist to appear in the mobile menu with its icons and get rid of the mobile bar at the bottom. Is this possible?
With kind regards, JW
Hi JW_2022,
I have replied to your ticket. Please check it again.
Best regards,
Hi, will language and currencies work fine with current rates in the templete?
Hi hammads9,
Thank you for being interested in our theme!
It depends on your settings in plugins. For more information about the related plugins, please read this article https://skygroup.ticksy.com/article/11782/
Have a nice day!
I have followed the guide to import the theme as showed in the video tutorial but the CSS for some elements seems a bit off not sure why. I haven’t added any new plugins but the header, links and a few more elements have incorrectly applied CSS
The theme is loaded correctly when typing in the ip address e.g (1.1.1.1) but my hosting provider provides an ssl domain 1-1-1-1.ip.linodeusercontent.com which is where the css fails to load correctly. Tried to resync elementor and clear cache but had no luck
Hi nikolaseleuftheriou,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I’m having trouble importing demo pages
Hi athuliyju05,
I have replied to your ticket. Please check it again.
Best regards,
Hi, I bought your Reebox theme, I can’t replace the logo with an svg logo, like there is some bug. Can you help me?
Hi OGBStudios,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Olá
Hi oceanooficial01,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
website speed is too slow
Hi paridhiwebtech,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I’m having a problem with the theme please help.
Hi gorillacomputer1,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi, I am unable to find how to remove Mobile Group Icons (Home and Shop visible at bottom of mobile). Please help asap.
Hi lucentsoft,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi, I’m uploading products through Woocommerce REST API. However, I don’t know how to set the ‘brand’ property of a product through API.
Hi nicatZ4kirov,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hi.
Working on my website with your theme and i was wondering if there is a place where i can specifiy the default size of the 360 images that are processed. Right now i find them a bit small for my needs.
Thanks you
Hi impulsionmedia,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
