153 comments found.
Here is a nuance… it’s not dependent on my install or my specific use of your theme… your own demo’s have it.
When you hover over any of your icons (the ones placed there using the built-in element in the editor that came with the theme (ie. not an image I uploaded and can put in like normally done)) on any of your demo’s or sites… you will see the title tag show up… however, there is no way to change that title tag… so whatever it is that you all named that SVG icon… is how it will show… which can be problematic. Any ideas of how to change what the title tag is or not have it show?
Here is an example… go to your demo: https://pawsitive.bold-themes.com/buddy/ scroll down to any of the icons on that page… but for this context… check out the dog icon above the text, “Dog Boarding” – hover over it on a desktop… it will say, “Icons-Pawsitive” – that is the title tag for that SVG icon element.
Please don’t ask me to re-ask this on some private support forum… this needs to be shown so you all can tell us how to fix it and everyone can fix it. I’m sure a lot of folks don’t even realize it… and didn’t notice but it’s not a one-off situation.
By the way – other than a couple of minor nuances… these templates are high quality and very good looking.
Hi,
Please install the update of the theme released few minutes ago. It should resolve the described issue.
Kind regards,
BoldThemes team
won’t that overwrite what I have done?
Hi,
No, it will not. Please refer to the following article related to update methods – https://boldthemes.ticksy.com/article/7123/
Kind regards,
BoldThemes team
Hello! I´m interest in buy the theme but i need to know if you could sentd us the psd files of all the pages when I buy it. Thanks!
Hi,
Thanks for contacting us.
Unfortunately, we do not have all the pages available, only the homepages of our demos. Inner pages were implemented directly using Page Builder.
Kind regards,
BoldThemes team
hello I have bought the theme. Could you send me the psds of the home demos?
Hi,
Thanks for the purchase.
Which demo are you using – Bella, Buddy or Coco?
Kind regards,
BoldThemes team
hello buddy
Hi, can we have the buddy home 03? in this link you online send the complete home for the first option.
Thank you so much for the quickness.
Hi. Why is no possible to update theme via wordpress. I received email about new update, but it not available in wordpress. Thank you
Hi, it is possible if you are using Envato Market plugin, please see here: https://boldthemes.ticksy.com/article/7123
Hi, you said it is 1 click demo import and only customization needed but in fact it is empty theme, so for what I paid? Really if I would like to build from scratch myself, I wouldn’t order the theme. Send me a fully working theme or refund.
??
Hi,
Thanks for the purchase.
Please refer to the theme documentation for details on how to install the theme and how to import demo content – these are two separate procedures – https://documentation.bold-themes.com/pawsitive/getting-started/ – Sections 2.3 to 2.6
Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/
If you opt for a refund, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team
??
Hi,
You should import buddy.WordPress.2021-03-25.xml in order to get the same site as on our demo: https://pawsitive.bold-themes.com/buddy/
Please note that on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.
Kind regards,
BoldThemes team
hello. How I can change logo position in mobile version? Now logo on the left side and it doesn’t look nice. thank you
Hi, please submit a ticket here, our support team should be able to help you with that: https://boldthemes.ticksy.com/
Hi. I updated to the latest theme and now some of my buttons changed and a few other elements changed to default orange. Any idea why that happened and how to change it.
Hi, not sure what exactly happened, but you can change your colors in Appearance > Customize > General Settings and also you can edit individual elements (like buttons) and change their color scheme. If you need further assistance, please submit a ticket here so that our support team can take a closer look at this: https://boldthemes.ticksy.com/
Hi. I tried to activated Bold Timeline with my purchase code and it show Error. Please check Purchase Code
And how to change shape and color for button with phone number on header. thank you
Hi,
Thanks for the purchase
You have purchased Pawsitive theme and the purchase code you are using is related to the theme purchase.
On the other hand, you are trying to use that purchase code with the Timeline plugin which comes with the theme.
You should not activate the licenses of packaged plugins The packaged plugin updates will come packaged with new releases of the theme you are using, Pawsitive and they do not require the license activation.
Related to the button in the header, please submit a ticket at our support portal – boldthemes.ticksy.com, leave the site url and our support team will take a closer look at the current setup and suggest a solution.
Thanks in advance.
Regards, BoldThemes team
Hello
Just updated our site to the latest version, what’s happened to the font have you changed it as its all in bold and huge.
Thanks Alan
Hi,
It shouldn’t be that way. Please check if your Pawsitive theme version and Pawsitive plugin are the same version – 1.2.5
Also, make sure to purge the server cache if you are using the caching plugin and browser cache prior to testing.
If the issue persists, please send us the url of the page with the issue so we can take a closer look at the problem.
Kind regards,
BoldThemes team
Hi
Thanks both the theme & plugin are currently running version 1.2.5. I have cleared the cache and tried on 2 different browsers and all is still the same.
The font on the headers on the pages have changed and are huge also on various pages you can see the font is a lot bigger than its supposed to be.
This has only happened since the update but the url is https://www.picklespets.co.uk
Thanks Alan
Hi,
As far as we can see, the font size on the pages is the same as on our demo:
https://pawsitive.bold-themes.com/buddy/team/All headlines are set to use the large size, at the theme defaults it it to 3.5rem with the base font size of 16px.
Since you are using different tags throughout the site (somewhere h1, somewhere h2), you can add the following to Appearance > Additional CSS to decrease the general size of headlines with large size set:
.bt_bb_size_large.bt_bb_headline h1, .bt_bb_size_large.bt_bb_headline h2, .bt_bb_size_large.bt_bb_headline h3, .bt_bb_size_large.bt_bb_headline h4, .bt_bb_size_large.bt_bb_headline h5, .bt_bb_size_large.bt_bb_headline h6 {
font-size: 3.0rem !important;
}
This code reduces the size to 3.0rem, please adjust it in line with your preferences.
Alternative is to manually adjust the font size on headlines with the issue, but the option above should do the job in a more efficient manner.
Kind regards,
BoldThemes team
Hi
Thanks for taking the time to send over the code but I have just restored the site back before I done the update and you will notice the differences on the header fonts and sizes. https://www.picklespets.co.uk
Compared to:
https://www.picklespets.co.uk/screenshot1.jpg https://www.picklespets.co.uk/screenshot2.jpg https://www.picklespets.co.uk/screenshot3.jpg https://www.picklespets.co.uk/screenshot4.jpgYou will see on the screenshots the font is bigger & bolder than what it should be on the whole site.
Thanks Alan
After comparing them there is definitely a font change
The fonts on these 2 below are different even though the screenshots are the same as its before and after the update
https://www.picklespets.co.uk/screenshot3.jpg https://www.picklespets.co.uk/screenshot5.jpgScreenshot 5 is supposed to be the original.
Thanks Alan
Hi,
Thanks for additional info it seems that the entire font is not being loaded for some reason.
We have tried recreating the issue on our servers and we were not able to – so it has to be something specific either to your environment or the theme settings.
Can you please revert to the new version of the theme (or create the same staging environment with the new version of he theme) and send us wp-admin credentials so we can take a closer look at the issue?
You can send us the credentials using contact form in the right sidebar of our themeforest profile page – https://themeforest.net/user/boldthemes
Thanks in advance,
Kind regards,
BoldThemes team
Hi
Thanks I will send over details now.
Thanks Alan
Hi,
Thanks, we have escalated the issue to our developers and will get back to you asap.
Kind regards,
BoldThemes team
Hi,
We have just replied to your email.
Kind regards,
BoldThemes team
Hi, I’m considering buying your theme and I need some info before buying.
1) Is your theme compatible with the latest version of wordpress (6.2)? 2) Is the theme compatible with the latest version of woocommerce (Version 7.6.1)? 3) Do I need a plugin to install your demo? 4) What are the minimum requirements? (memory, space, upload speed).
I await your reply, thank you.
Hi,
Thanks for contacting us. Please find the answers below:
1. Yes, it is compatible with WP 6.2
2. Yes, it is compatible with the latest version of WooCommerce
3. The BT Import plugin needed for demo import comes packaged with the theme
4. Please refer to the theme documentation for minimum requirements: https://documentation.bold-themes.com/pawsitive/getting-started/ there you can find the detailed theme installation and demo import procedure.
Kind regards,
BoldThemes team
Hi,
Does your theme support pet sitters to register on the platform and allow pet owners to contact pet sitters with in platform to book for pets care ?
Hi,
Thanks for contacting us.
No, unfortunately, that kind of functionality is not available out of the box.
Kind regards,
BoldThemes team
I’m still receiving an error on this update https://b377a88010.nxcli.io/
Hi,
The cause if this is, most likely, the Hello World post which got the featured image id in the process of demo content import, but the image does not physically exist in the Media Library.
Because of that it is not valid and generates a warning in the latest posts element.
Please remove the Hello World post from posts and check if the issue persists.
Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi, im interested in purchasing this theme but wanted to know more about the booking option. Are customers able to see which dates are availble on this feature like something similar to Rover app. Also is there an options for them to pay in advance? thanks.
Hi,
Thanks for contacting us.
Booking forms on our demo are all Contact Form 7 based. Pawsitive theme does not include a booking management plugin, all booking submissions end up in the email inbox, and there is no availability check.
If you need a fully featured booking management functionality, you will need to use a separate, third party plugin of your choice.
Kind regards,
BoldThemes
Can we add video as background of a section?
Hi,
Thanks for contacting us.
Sure, you can use both YouTube and locally hosted videos as a background.
Kind regards,
BoldThemes team
I have Google code that needs to go above the </head> tag. The documentation for your theme says if you go to (for the theme’s settings) Settings -> Custom JS that it puts any code placed in that section into the </head>... it does not… it puts it in the bottom of the website. Where can I put this google code snippet other than manually editing the header.php file so the code goes above the </head> tag. Thanks.
Hi,
You can use third party plugin such as https://wordpress.org/plugins/custom-css-js/
It does not require functions.php editing and provides flexibility in terms of code positioning
Kind regards,
BoldThemes team
I was trying to avoid using another plug in. I can sort it out from here by just throwing it in manually. Please update your documentation as it says the “Custom JS” section puts code into the <head> section… and it does not… which could cause issues for the person who needs to run the code.
Hi,
Thanks for the heads up, we have updated the documentation.
Kind regards,
BoldThemes team
I am also unable to update to your latest bold builder 4.5.4 as it breaks my site. Have to revert back to 4.5.3
Hi,
That is strange as the change has resolved the issue for other users and in our development environment
Can you please take a look at the server’s error log and let us know what is the exact FATAL ERROR that you are seeing – it should indicate the cause of the persisting error on your server?
Thanks in advance.
Kind regards,
BoldThemes team
Hi thanks the error I get is Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 8192 bytes) in /home/customer/www/picklespets.co.uk/public_html/wp-includes/script-loader.php on line 1029
I have also contacted our hosting company and they are saying the theme is not compatible with WordPress 6.2. their reply is. It seems that this error is related to the recent upgrade to WordPress 6.2 where and more specifically the theme of the site, what you can do is to check this issue with the theme support or restore the site to its previous WordPress version until you receive an update for the theme first where those incompatibilities with the new WordPress core version are going to be patched
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Latest Wordpress update 6.2 has broken my site
Getting either “HTTP ERROR 500” or “There has been a critical error on this website.” if I keep refreshing the page
Restored backup and it worked again but it instantly auto updated to 6.2 and same issue.
I have downloaded 6.1.1 and uploaded via FTP and its working again, definitely looks like 6.2 is causing the issue.
Also your Bold Themes Wordpress Importer plugin breaks the WooCommerce Home Page – Disabling it solves the issue
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Have you guys updated your themes yet? We usually get an email saying a theme has been updated but haven’t received one yet…
Hi,
Yes, the theme has been updated.
Please update the theme to the latest version – 1.2.4 https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt
Please make sure to update the Pawsitive plugin and Bold builder plugin as well once you update the theme.
You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/pawsitive/theme-customization/ , section 3.11 Update theme
Kind regards,
BoldThemes team
Nice theme, but I missed an option to open videos in a lightbox, is it possible to embed that?
Hi,
Thanks for contacting us.
That is not possible out of the box but you can always achieve it using third party plugin such as https://wordpress.org/plugins/video-popup/
Kind regards,
BoldThemes team
Hi since the latest update the tab ‘address details’ in my account area has disappeared, not sure if anyone else is having this.
Also woocommerce has done another update so theme again is outdated after just updating it.
Hi,
Thanks for the heads-up, we will update the WooCommerce template metadata with the next theme update. Please not that the warning does not affect the theme functionality in any way, so you are on a safe side 
Related to the address details, we are not sure what you are referring to, the Addresses tab with the Billing and Shipping address is visible – https://woocommerce.com/document/the-my-account-page/
Can you please provide some additional details related to the issue? what is the url within the my-account section where the issue is visible?
Kind regards,
BoldThemes team
Hi thanks
I have checked on our other woocommerce sites and they have the same problem so could be a bug when updated to the new version.
Hi,
Thanks for letting us know. As said, the next theme update will contain WooCommerce templates with the changed version metadata.
Kind regards,
BoldThemes team
BoldThemes WordPress Importer plugin seems to break the home page of WooCommerce causing a white screen. Once disabled it works. Perhaps an update is needed? In the mean time I have disabled it with no ill effects.
Hi,
Thanks for the heads-up.
Please check if your theme is updated to the latest version – https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt
Package containing version 1.2.2 of the theme and version 1.2.2 the Pawsitive plugin contains also the updated version of the importer plugin which should resolve the issue.
Kind regards,
BoldThemes team
Will you be releasing any more updates on this theme as for a while its been outdated for woocommerce. It keeps saying your theme contains outdated copies of some woocommerce template files.
Yes, the update should be published today.
