88 comments found.
I submitted a ticket and have been waiting for four days without any response. Is anyone still there?
The shop page broke after the latest theme and elementor and woocommerce update. – https://weavemaya.com/maya-shop/ – what could be the issue?
Hi,
Sorry for the late reply,
Can you please reach us via email at info@neuronthemes.com, we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
We have sent the email. Thanks
Hi, We have been trying to get in touch on email and there have been no response. Could you please check and respond. We love the theme but if we can get better support than what you guys currently do it will be great.
Hi @nshankar,
We’re sorry for the late reply. Somehow we forgot your comment, but I can see that the support team has been in touch with you recently. Please respond to their email as they’re helping you with your issue.
Feel free to ask for anything you need.
Kind Regards
Its a shame that there is no update for a long time. Can’t update properties in the elementor sidebar (infinite spinning loader). No product shown in the cart after being added. Do you have any idea about a future update ?
Hi,
We’re sorry for the late reply, somehow we missed your comment.
The latest update of the Amartha theme was 2 months ago, and we release updates time by time when there’s something to fix or any incompatibility issues, but Amartha theme right now is fully compatible with WordPress, Elementor, and WooCommerce latest versions.
Can you please reach us via the contact form in our profile so we can take a look at the issue you’re facing and we can help you?
Feel free to ask for anything you need.
Kind Regards
Hi, every time i try and upgrade elementor to 3.6 or above I get critical error in wordpress. How do i solve this? It is extremely annoying. I have to then downgrade back to 3.5.6 to make the website work. I have upgraded to latest theme version available.
Hi, would appreciate a reply at least
Hi,
We’re sorry for the late reply, we’re on holiday and we’re working only part-time.
Please reach us via the contact form in our profile, or via email at info@neuronthemes.com
Feel free to ask for anything you need.
Kind Regards
Another week has gone by and still no new website update.
I am just going to keep commenting until this gets fixed. Not sure if it will, but I will keep commenting so everyone can see.
Hi,
Thank you for reaching out. We understand your frustration, and we appreciate your patience.
We want to assure you that we have been in touch with you regularly and are working diligently to resolve the issue. Our response time was affected by the weekend, as our support team is not available during that period.
Please note that our support team has responded to your ticket, and we are committed to resolving this matter as quickly as possible
Feel free to ask for anything you need.
Kind Regards
Its even worse with the new update. The images aren’t loading in the “IMPORT DATA” section. The CSS is wrong on almost every page.
https://dinodayweb.wpenginepowered.com/ https://neuronthemes.ticksy.com/ticket/3675323This looks nothing like your example demo site.
Hi,
The support team has already responded to your ticket, please keep in touch with them as they’ll help you to correct the demo pages.
Feel free to ask for anything you need.
Kind Regards
Its now been another week with no response.
Are you guys honestly going to update this theme and load it on my site or should I just get a refund?
https://neuronthemes.ticksy.com/ticket/3675323Hi,
We’ve just released an update of the Amartha theme that will solve the issue, I can see that the support team has already provided you with an updated version of the theme, so please check your support ticket.
Feel free to ask for anything you need.
Kind Regards
Guys any update on my ticket? I have been dealing with this for over 4 weeks now. I just need you to import the demo site with all the demo content. And make sure “all” the css styles are working.
https://neuronthemes.ticksy.com/ticket/3675323/Hi,
I can see that the support team has already responded to your ticket can you please take a look at it, as they’ll help you solve the issue?
Feel free to ask for anything you need.
Kind Regards
You closed my ticket without it being fixed. Please go here and watch the video I created.
https://neuronthemes.ticksy.com/ticket/3675323Any luck?
Hi,
Since there was no reply for more than a week, the system automatically closed the ticket, so we’re sorry for that.
I can see that the support team has already responded to your ticket, please take a look at it now.
Feel free to ask for anything you need.
Kind Regards
Can you please give me a response to my current ticket?
https://neuronthemes.ticksy.com/ticket/3675323/Hi,
I can see that the support team has already responded to your ticket can you please take a look at it, as they’ll help you solve the issue?
Feel free to ask for anything you need.
Kind Regards
Guys I am still having issues with my open ticket on the CSS styles. Please I really need to get this site up and going but there is still a lot of CSS issues. https://neuronthemes.ticksy.com/ticket/3671067
Hi,
I can see that the support team has already responded to your ticket can you please take a look at it, as they’ll help you solve the issue?
Feel free to ask for anything you need.
Kind Regards
Hey guys,
I have been trying to get in touch with you through your support website NeuronThemes and I havent got a response for 4 days. I am still having issues with the demo import and css styling. Please help.
https://neuronthemes.ticksy.com/ticket/3671067Hi,
We’re sorry for the late reply; we’ve been on holiday.
I can see that the support team has already responded to your ticket and solved the issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
The ticket has never been resolved.
I had to respond on a totally different ticket. https://neuronthemes.ticksy.com/ticket/3675323/
Please watch the video. Import is not working, the css styles have never worked fully, etc.
Hi,
We’ve just released an update of the Amartha theme that will solve the issue, I can see that the support team has already provided you with an updated version of the theme, so please check your support ticket.
Feel free to ask for anything you need.
Kind Regards
Is this theme no longer supported? As there are now out of date WooCommerce theme files…
Please let me know
Hi,
We’re sorry for the late reply, somehow we missed your comment.
The team has already released an update that will make the theme compatible with the latest version of WooCommerce, so please make sure you’re running the latest version of the theme 1.2.1.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Thank you for the quick reply and update 
You’re welcome anytime, feel free to ask for anything you need.
Kind Regards
Please , we need a sollution as soon as possible. Shop page and categories pages are loading without styles. Ticket: 3245053
Hi,
Please make sure that you’re running the latest version of the Amartha theme and Neuron Core plugin.
Amartha Theme Version 1.2.0 Neuron Core Plugin 1.0.1
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
My website is not fully operational, especially regarding to the product showcase. I think it’s related to the Woocommerce update.
“Your theme (Amartha) contains copies of some outdated WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce. Suggestions to fix: Update your theme to the latest version. If an update is not available, contact the theme author and ask about compatibility with the current version of WooCommerce.” – “amartha/woocommerce/product-searchform.phpversion 3.3.0 is out of date. Current version is 7.0.1”
I have the latest version of the theme installed. Can you help please? Many thanks.
Hi,
Can you please reach us via the contact form in our profile as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
I’ve done what I was asked and sent a message twice and so far I haven’t gotten any response. I already did the test of doing a new installation of the theme and the problem persists. It really is an incompatibility with Woocommerce that needs to be resolved urgently.
Hi RafaelaMorgado,
Unfortunately, we haven’t received any message from you, can you please send it again to info@neuronthemes.com, our support agents will help you.
Feel free to ask for anything you need.
Kind Regards
Version 1.2.0 - Elementor 3.6.x Compatible - Neuron Core 1.0.1 – Tweak: Elementor 3.6.x Compatible
When can we get 3.7.x elementor compatibility???
Also is it Wordpress 6.0.2 compatible??
Hi,
The theme is fully compatible with Elementor 3.7.X and also WordPress 6.0.2, so you can freely update Elementor and WordPress if you have the latest version of the theme and Neuron Core plugin installed.
Feel free to ask for anything you need.
Kind Regards
Hello,
I have a lot of problems with your template and the Neuron Core plugin.
Every time I update Woocommerce or Elementor, my site is in critical error, I have to deactivate the theme, the extension, empty my cache and then reactivate them.
Moreover the Elementor editor is constantly bugging (the bug stops when I deactivate your template. This is the theme where I had the most bugs and errors, really!
Hi,
Can you please reach us at our support system, or via the contact form in our profile, as we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
Hi, when will this theme be compatible with WordPress 6.0.?
Hi,
The theme is fully compatible with WordPress 6.0, so you can freely update the WordPress as it won’t crash anything.
For more, please reach us at our support system.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, when will this theme be compatible with WordPress 5.9.1.? With the installation of the new version of wordpress (5.9.1) I’ve noticed a change on the template page that suppose to be like “about-me” with an image under the logo.
Hi,
The theme is fully compatible with the latest version of WordPress, but can you please reach us via the contact form in our profile, so we can take a look at the issue that you’re having?
Feel free to ask for anything you need.
Kind Regards
Hi, when will this theme be compatible with WordPress 5.9.?
Hi,
The theme is fully compatible with WordPress 5.9, so you can freely update the WordPress as it won’t crash anything.
For more, please reach us at our support system.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Do you develop this theme further and adapt it to the plugin updates (e.g. Woocommerce 6.0)?
Hi,
The theme will get updated time by time, and if an included plugin releases an update that is not compatible with the theme, we’ll update the theme as well, so, if you are facing any issues, please let us know so we can help you.
Feel free to ask for anything you need.
Kind Regards
