230 comments found.
Hi, I purchased the theme today itself. I am unable to change the logo. Please help.
Hi,
Thank you for contacting us!
Here is the documentation about the logo: https://shock.codings.dev/docs/logo
If possible, please send screenshots to adm.codings@gmail.com. With this we can better understand and give you a precise solution.
Thanks.
I have purchased the theme yesterday, and I can not activate it. The purchase code is not working, is asking me to contact support.
Hi,
Thank you for contacting us!
Sorry about that, some severs are unable to communicate with our server to activate the license, due to security reasons.
We are already fixing this.
If possible, please send us an email to adm.codings@gmail.com and we will assist you quickly.
Thanks again and if you have questions let us know.
This is a tricky theme to work with with no real core design with so many css differences when you import the theme, it just seems to be a mismatch of pages.
However the biggest thing right now is how does this theme work with it’s blog, it seems you can use a /blog template ok but the categories and single posts switch to white only situation that has no relevance to the theme design you may have chosen.
I have read the docs but there doesn’t seem to be anything in there on how to rectify this. Can you steer me in the right direction?
Hi,
Thank you for contacting us 
Question: “This is a tricky theme to work”
After installing the theme, the user can set up the entire site in 3 steps:
1) Import all demos with 1-click, in Shock Theme > Demo Import, read more: https://shock.codings.dev/docs/import-demo-data
2) Go to Shock Theme > Settings and add a logo in “Site Identity” and choose your brand colors for the site in “Color Scheme”, read more: https://shock.codings.dev/docs/color-scheme
3) Go to Shock Theme > Global Sections and customize Header, Footer, among other pre-made sections.
That done, just go to the list of pages and customize them your way, and finally, publish the site.
Question: “categories and single posts switch to white”
When you add a new “Single Post”, it will have a blank design, so the best idea is to duplicate the styled post you have and change the content (quick and easy). This plugin can help with that: https://wordpress.org/plugins/duplicate-page/
Category pages cannot be edited with Elementor, so they have the default theme design, for example: https://shock.codings.dev/category/technology/
However, in Shock Theme > Settings you can change all of it’s colors, typography, and so on.
I hope this helps you and please, if this answer is insufficient, tell us more details of what you need.
We will always be here to help you promptly.
Cheers.
Hello, appreciate the reply and my comments about it being tricky was only about how a lot of editing is required once you import the theme. I have never really known why on most themes when you import the template you want you end up with headers and footers for other templates or styles. Anyway after many many hours of work it’s not looking to bad but the headers are poor in the way it works for mobile. Possibly consider stating the theme requires large amount of editing and the import loads a mishmash of various theme parts and does not just drop in the headers and footers for the a template you require.
Hi,
Thanks for the comments!
In the initial version you’re using, we noticed that it can be really hard to find your way around things. But that’s because Shock Theme has “infinite” possibilities, that is, while some users ask us for simplicity, others ask for a lot of features.
We are producing a major update that will make this simpler and at the same time have many features for more demanding users.
If you have questions let us know.
two question: 1- how to disable effect under title of menu , 2- how to highlight titles of menu when cursor touch the title of menu
Hi,
Thanks for the question!
In a few days we will publish a new version of the theme, with many improvements and new options to customize the Navbar, and this includes new styles for hovering menu items, which suits your question.
About your question 1: Please do you refer to this effect under the menu item? ➜ Screenshot: https://i.snipboard.io/b6OTdG.jpg
About your question 2: Did you want it to be like this? ➜ Screenshot: https://i.snipboard.io/8jEgUf.jpg
Thanks
yes yes for both your answers
Hi,
Thanks, that’s exactly what the new version will have. More options for the Navbar, like changing the hover of menu items.
Please wait just 1-2 days and it will be available, you will receive an email from ThemeForest when the new version is available, and just update on your website.
If you have any questions let us know.
Hello team, How o apply dark mode for menu
Hi,
Thank you for contacting us!
To can have a dark Navbar (menu), just edit and customize the colors with Elementor.
You have this pre-made when importing the demos.
Note that the “Header”, “Footer”, etc sections are under Shock Theme > Global Sections.
Here more info: https://shock.codings.dev/docs/global-sections
I hope this helps.
Hello, is it safe to update to the latest version of Elementor?
Hi,
Yes, Elementor version 3.11.1 has already been tested with Shock Theme and everything is working fine.
Thanks for asking
Hello,
I have purchased this theme but it says Purchase code is already in use. Make sure you have not activated on another website.
Which is impossible as this is the first time I have installed it on the only domain I am using
Any help?
Hi,
Thank you for contacting us!
Your purchase code was active on the domain https://lo........group.uk 1 day ago.
We have already unlocked your license. Just activate normally on your new site.
If you have any questions let us know.
Hi, I bought an html template by mistake. and I was supposed to get a discount from you when it comes out on wordpress.
Hi,
Please email us at adm.codings@gmail.com with your request.
Here the team only responds to item support questions.
Thanks .
Hi,
I’ve buy shock theme. But my purchase codes doesn’t work when i want activate on my wordpress…
thank you for you answer ! have i nice day
Hi,
Thank you for contacting us!
Sorry about that, some severs are unable to communicate with our server to activate the license, due to security reasons.
We are already fixing this.
If possible, please send us an email to adm.codings@gmail.com and we will assist you quickly.
Thanks again and if you have questions let us know.
Hi can we use any element made on your demo on the website. Like use any element template you created in your demos. Are they available in one central library?
Hi,
Thank you for contacting us!
Absolutely everything you see in the demos is possible to use on your website.
First, you need to download the demos, read more: https://shock.codings.dev/docs/import-demo-data
After that, the easiest way to use the blocks is to edit the pages and get the element you want for example: https://snipboard.io/KzdPSX.jpg
The theme has 50+ widgets for Elementor that you can use by drag and drop to your pages content, read more: https://shock.codings.dev/docs/shock-widgets
I hope this helps
If you have questions or suggestions let us know.
Hi there, very keen to purchase your theme but have requested you to create a new demo. Request was submitted through your Google Forms link: https://codings.dev/?redirect=shock-suggestions can you please reply back to me asap. Thanks
Hi,
Thank you for your suggestions.
We will reply to you via email regarding this matter shortly.
Hi, When trying to activate the theme, I am recieving error: Sorry, we were unable to verify your purchase code. Please, contact support. Please assist
Hi,
Thank you for contacting us!
We responded to your last comment with the following message:
This message indicates that your server is unable to communicate with ours 
Do you have any proxy on the network, CDN, or any plugin that blocks the connection? Disabling this temporarily might work.
If that seems difficult, just add a temporary user to your WordPress and send us the credentials by email, and we will promptly activate your license so that you can use the theme normally.
Our email is adm.codings@gmail.com.
Thanks for the fast reply. I have setup the your user account.
Hi,
Thank you for that. Please change the user’s role to Admin, otherwise I can’t do anything.
User Updated
Thanks!
We already activated it for you 
Please delete or deactivate the user you temporarily created for us.
If you have any questions let us know.
Unable to activate theme…
Shows Sorry, we were unable to verify your purchase code. Please, contact support.
Hi,
Thank you for contacting us!
We have already activated the theme for you. Now you can use the theme normally.
If you have more questions let us know.
I made a purchase from envato market for one of your themes and i installed it on my wordpress site using the activation code, after that i noticed that i made a wrong wordpress installation, my site was show subdirectory wp so i uninstalled my wordpress site and made a correct installation and when i tried to activate the theme again i noticed it said my license it’s already in use . Can you please help me with this issue ? looking forward to hearing from you
Hi,
Thank you for contacting us!
We have already unlocked your license. Just activate normally on your new site.
If you have any questions let us know.
Hi, I purchased the Shock Wordpress Theme today, but am unable to activate my licenses.
When putting in the purchase code, I receive the error: Sorry, we were unable to verify your purchase code. Please, contact support.
Thanks for your help in advance.
Hi,
Thank you for contacting us!
This message indicates that your server is unable to communicate with ours
Do you have any proxy on the network, CDN, or any plugin that blocks the connection? Disabling this temporarily might work.
If that seems difficult, just add a temporary user to your WordPress and send us the credentials by email, and we will promptly activate your license so that you can use the theme normally.
Our email is adm.codings@gmail.com.
Hello, i import demo content, and now i am getting this error at homepage: Parse error: syntax error, unexpected ‘)’ in /home2/fila/public_html/wp-content/plugins/shock-core/widgets/widgets/shk-button.php on line 396
Ho do i solve this? Thanks.
Hi,
Thanks for contacting us
This appears to be an incompatibility with the version of PHP you have on your site.
I just posted a fix for this.
Go to your plugins list, disable and then delete the shock-core plugin. Once this is done, a notification to install the required plugins will appear at the top of your screen, do that and reinstall and activate the shock-core plugin.
The problem will be resolved.
If you have questions let us know.
We’re interested in purchasing this but quick question – can the mouse highlight/follow effect be easily disabled in the theme options?
Hi,
Thanks for contacting us!
The “cursor” is flexible and can be added and customized with Elementor, colors, size, etc. You can have as many “cursor” as you like and customize them however you like, read more about the global sections of the Shock Theme: https://shock.codings.dev/docs/global-sections
To disable it, just select it to not be displayed. Example: https://snipboard.io/7uxc4S.jpg
This demo for example has no special cursor: https://shock.codings.dev/home-7/
If you have questions let us know.
Thanks for the quick reply! We hate elementor and would be using Visual Composer or Page Builder – can the cursor options be edited as easily with those two page builder plugins instead?
Sorry, but the theme has Elementor as the main Page Builder.
You can buy this and try it out, and if you don’t like it, we’ll give you your money back.
As this is a pre sale question we have approved a refund.
If you have questions let us know.
Ahhh, thanks for confirming. You had Visual Composer and Page Builder listed in the compatibility list so we weren’t sure. Thanks for the refund opportunity, but we’ll pass – Elementor is not a great page builder.
Thanks!
If you have questions let us know.
Recently deleted a website I was working on with the theme still activated on it. can you please release or reset my code so I can continue using the theme. Im getting the already in use error code.
Hi,
We have already made your license available again. Go to the [Shock] panel and activate normally.
When you are going to delete a site, don’t forget to go to the [Shock] panel to deactivate its purchase code so that it is available on another site.
If you have any questions let us know
Thank you!! It works now!!
Can you please reset my purchase code. Im getting an error saying its already in use. The previous website I was working on was deleted and I need the code reset. Thanks!
Hi,
We have already made your license available again. Go to the [Shock] panel and activate normally.
When you are going to delete a site, don’t forget to go to the [Shock] panel to deactivate its purchase code so that it is available on another site.
If you have any questions let us know
Hello, visually it looks very modern, although it has many errors. The most serious is that it is very slow when editing with elementor. The editor freezes every time I want to edit a module. If it works faster when editing something in the footer. They need to put out a big update. I also did not find any option to change the resolution of the logo. The logo looks very small.
HI,
Thank you for your thoughts on this. I believe that this does not prevent you from using the theme, and you will be able to publish your site normally.
We will publish a big update soon with general improvements.
Here is the place for you to customize the logo: https://snipboard.io/67YvCm.jpg
About Navbar: https://shock.codings.dev/docs/widget-navbar
If you have questions let us know.
Hello, thanks for answering. I wrote to the mail.
