You can reach out using the contact form at: https://themeforest.net/user/themeasy

Or use the dedicated item support form by clicking “Contact Author” here: https://themeforest.net/item/shock-creative-multipurpose-wordpress-theme/43125233/support

I’ll be waiting for your message so we can activate the theme on your installation. Most likely, the same issue blocking emails on your end is also preventing external requests from your site, which is why the theme couldn’t be activated.

Oh I see. Thank you for your input. I just sent another message using “contact author” on your support page. I hope this works

Hi,

Thank you for providing access to the site. I was able to activate it successfully using your purchase code, everything worked just fine.

It’s possible that there are some restrictions on your network. I also couldn’t reply to your email at mah............ent@gmail.com , it says “Message blocked.” Please check with your hosting provider for more details.

Other than that, the theme license activation issue is now resolved.

Wishing you success!

Hi,

Are you experiencing any issues using the theme? If so, we kindly ask you to open a support ticket here: https://themeforest.net/item/shock-creative-multipurpose-wordpress-theme/43125233/support

Thank you.

Hello! We have already reset your license, and you can now activate it normally on your website.

Hello again, I had already activated it, but for some reason when I imported the entire elements section and everything it included, it didn’t import because it gave me a 404 error, so I deleted it and reinstalled it, and again I can’t activate it. I’m so sorry, but if you can help me again so I can activate it. Thank you.

Done!

Hello! We have already reset your license, and you can now activate it normally on your website.

Hello! Thank you for reaching out to us! We have already reset your license, and you can now activate it normally on your website.

The whole template is an issue, I have shared the step by step procedure of adding elements and applying theme style to header. It is importing but not reflecting.

I have never seen such problems with any other theme for my 7+ years experience. I have shooten the mail do revert back with solution.

Guys please respond,

This is what i have purchased : https://shock.codings.dev/home-2/

Now this is how it is coming: https://cre8vstudio.com/

This is the bad experience I am facing after getting the theme. I have been working on this for almost one week with no solution for this issue.

No proper header, footer, no themes are getting installed, no pages are getting installed.

Looking forward to hear from you

Hi,

The demos at https://shock.codings.dev/ use the exact same theme that you have. This means it is possible to configure your site in the same way.

Please note that reading the theme documentation is essential to understand how everything works. It seems that you are having trouble finding how to edit and configure the Header/Navbar.

I kindly ask you to read this: https://shock.codings.dev/docs/global-sections

How to edit your Navbar/Grid Menu?

1. Go to Shock Theme > Global Sections
2. Edit “Without Elementor” to choose display preferences
3. Edit with Elementor to fully customize everything

Let us know if you still have any questions.

Hello! Thank you for reaching out to us! We have already reset your license, and you can now activate it normally on your website.

Hi, we have already reset your license. You can now activate it normally on your site.

When deleting a site, please remember to first go to the Shock panel and deactivate the license so that it becomes available for use on the production site.

If you have any questions, feel free to let us know!

Hi,

Error 403: This error indicates that your server is blocking external requests. This can happen due to security settings, firewall rules, or hosting restrictions that prevent automated downloads.

You can manually import the XML file by following these steps:

Download the XML file:

• Use this link: Download XML File
• Note: Clicking the link will open the XML file in your browser. To save it, right-click on the page and select “Save As”, ensuring the file is saved in XML format.

Import into WordPress:

• Navigate to your WordPress Dashboard.
• Go to Tools > Import and upload the downloaded XML file.

Alternative Suggestion:

For a smoother development process, I recommend building your site locally using the excellent (and free) tool LocalWP. Once your site is ready, you can migrate it to your server.

If you have any questions or run into issues, feel free to reach out.

Hi,

You can manually import the XML file by following these steps:

1. Download the XML file:
   • Use this link: Download XML File
   • Please note: Clicking the link will open the XML file in your browser. To save it, right-click on the page and select “Save As”, ensuring the file is saved as an XML format.
2. Import into WordPress:
   • Navigate to your WordPress Dashboard.
   • Go to Tools > Import and upload the downloaded XML file.

Alternative Suggestion:

For a smoother development process, I recommend building your site locally using the excellent (and free) tool LocalWP. Once your site is ready, you can migrate it to your server.

If you have any questions or run into issues, feel free to reach out.

Hi,

Your website might be infected by a virus; however, we want to reassure you that the issue is definitely NOT related to the Shock theme.

Why the Shock Theme is Safe

• The Shock theme is regularly updated to ensure compatibility with the latest WordPress versions and security standards.
• It is thoroughly audited by the Envato team, adhering to strict guidelines to maintain quality and safety.
• We consistently monitor and address any potential vulnerabilities to keep the theme reliable and secure for all users.

Possible Causes of a Virus Infection in WordPress

• Using outdated WordPress versions or plugins.
• Weak or compromised admin credentials.
• An unsecured hosting environment.
• Installing plugins or themes from untrusted, unofficial sources.

Steps to Resolve and Prevent Website Infections

1. Update WordPress Core, Themes, and Plugins: Ensure all components, including your Shock theme, are up to date.
2. Use a Security Plugin: Install tools like Wordfence or Sucuri to scan and protect your site.
3. Change Passwords: Update all admin and database passwords with strong, unique credentials.
4. Scan for Malware: Use a malware scanning tool or a security service to identify and remove malicious code.
5. Reinstall Clean Files: Replace infected files with clean versions from trusted sources.
6. Secure Your Hosting: Contact your hosting provider to ensure the server environment is secure.
7. Backup Regularly: Set up regular backups of your website for easy restoration if needed.

If you need further assistance, feel free to reach out, and we’ll be happy to guide you through securing your WordPress site.

Best regards,
Themeasy Team

Hi, thank you for contacting us!

The ideal solution would be to have this option directly in the Elementor Widget of the theme. We will work on this and implement it in a future version.

To fix this for you now, go to Shock Theme > Customize > Additional JS and add the following code:

jQuery(document).ready(function($) {
    // Check if the button exists before attempting to click it
    var brandingButton = $('button[data-value="Branding"]');
    if (brandingButton.length) {
        // Wait for the button to load on the page before forcing the click
        setTimeout(function() {
            brandingButton.trigger('click');
        }, 1000); // Adjust the delay time if necessary
    } else {
        console.log('Button with data-value="Branding" was not found.');
    }
});

This will ensure the “Branding” category is triggered when the page loads.

I hope this helps.

Hi, to add the ellipsis (...) you need to do it manually.

Here’s an example you can use as a template for your text:

A broad and effective coefficient of generating and developing<span class="ellipse">...</span><br /> ideas through a process that leads to new products.

You can also refer to this screenshot for guidance: Screenshot.

Let me know if you need further clarification!

Hi, basically you edit this using Elementor and add your content. I didn’t quite understand your question and didn’t fully grasp the video, sorry about that. Could you provide more details about the specific issue?

Hi,

The popup box provided with the SHOCK theme is this one: https://shock.codings.dev/elements/element-popup-box.

To customize it with Elementor, simply go to Shock Theme > Global Sections and edit the item “Popup Box” using Elementor. You can read more about Global Sections here: https://shock.codings.dev/docs/global-sections.

If this answer is not sufficient, please provide a screenshot of your Popup Box so we can better understand the issue. Thank you!

https://www.imghippo.com/i/AGg1498sco.png https://www.imghippo.com/i/NOOz2631Xno.png There is only an option to edit one of the 2 options at the bottom. I can’t change the text or style of the one in the screenshot. Thanks

Hi, we are fixing this and will get back to you soon with a theme update. Thank you for reporting this.

Hello,

It seems that your server has security restrictions preventing external requests. Please contact your web hosting support about this issue.

You can also install plugins manually by retrieving them from the /plugins folder. Learn more about the package you download from ThemeForest here: shock.codings.dev/docs/#section-4

How to Install Plugins Manually in WordPress:

1. Download the Plugin ZIP File:
   • Extract the theme package downloaded from ThemeForest.
   • Locate the plugin ZIP files inside the /plugins folder.
2. Upload the Plugin via WordPress Dashboard:
   • Go to Dashboard > Plugins > Add New.
   • Click Upload Plugin and Choose File.
   • Select the plugin ZIP file and click Install Now.
3. Activate the Plugin:
   • After installation, click Activate Plugin.
4. Upload via FTP (Alternative):
   • Extract the plugin ZIP file.
   • Connect to your server using an FTP client.
   • Upload the extracted plugin folder to /wp-content/plugins/.
   • Go to Dashboard > Plugins and activate the plugin.

Let me know if you need further assistance!

Hi, I’ve reset your license. Before deleting or migrating a site, please remember to deactivate your license in the Shock Theme Dashboard.

Hi,

Thank you for reaching out to us!

1. Where exactly are you seeing the “Page Not Found” error? The documentation URL seems to be working fine: https://shock.codings.dev/docs/widget-cursor

2. To customize the cursor, simply go to Shock Theme > Global Sections and edit the cursor using Elementor. Please read this guide carefully to understand how it works: https://shock.codings.dev/docs/global-sections

3. Unfortunately, there are currently no options to customize the cursor using PNG or SVG files. However, we’ll consider implementing this feature in a future update.

I hope this helps! Let us know if you have any further questions.

How to Add Custom Fonts to the Shock Theme

1. From the WordPress Dashboard:
   Go to Plugins > Add New and search for “Fonts Plugin”. Here’s the plugin link for reference: Olympus Google Fonts. Install and activate the plugin.
2. Upload Your Fonts:
   In the WordPress menu, a new option called “Fonts Plugin” will appear. Navigate to Fonts Plugin > Upload Fonts, upload your font file, give it a name, and save it. You can upload as many fonts as you like.
3. Customize Your Fonts:
   Go to Fonts Plugin > Customize Fonts > Basic Settings and select your uploaded fonts as desired.
4. Add Custom CSS:
   In WordPress, go to Appearance > Customize > Additional CSS and add the following code:

   
   :root {
     --shock-primary-font: var(--font-base) !important;
     --shock-secondary-font: var(--font-headings) !important;
   }
       

By following these steps, your custom fonts should display correctly on your site. If you have any questions, feel free to reach out!